Nick & Delano

…Here I was, ready to tear Nick and Delano’s a new asshole, when the first and only review posted already echoes my sentiments exactly! Alexandra B. stole a bit of my thunder but it’s good to know it’s not just «me!» The only difference is that I have to go with 1 star because no sandwich is worth a 40 minute wait.
A colleague and I went to Nick and Delano’s for a «quick» lunch. We mistakenly thought that if we ate in, and paid about 25% more for our food (as is the standard at Nick and Delano’s), we’d get served in some sort of timely fashion. WRONG. We waited for 40 minutes for 1 sandwich and 1 salad. THESE DON’T EVEN REQUIRE ANY FRESH COOKED INGREDIENTS.
Only after complaining, did we get some song and dance about the «ticket didn’t go through.» It would have been nice if the server had thought after the first 20 minutes, to check on our order. My colleague explained how this was just a really terrible experience for us and the server just said, «Yeah, me too.» My colleague had to remind him that we were PAYING for this shit, while he was in fact, being paid.
This place is a joke and is in complete disarray. I’ve had their take-​away salads in the past and quite enjoyed them but this experience has put me off the place all together. It’s clearly a failing business and it’s failing for obvious reasons. Dicky’s or Mech or ANYWHERE in the Zuid area will get you a decent lunch in under 40 minutes — give them your business!

For a Dutch lunch, a sandwich is pretty standard fare. In Amsterdam Zuidas, where there are only a few select options available for the growing «skyscraper» community of business residents that swarm each location during lunch hours, sits Nick & Delano.
There are two options for lunch-​goers: 1. Sit and enjoy a meal; 2. Take-​away sandwiches.
But don’t expect good service, expect to wait a long time, and most likely your order will not be correct 1 time out of 5. I have been eating here since it opened and only very sparingly more recently since unfortunately, the service and the quality has taken a turn for the worse. I don’t know what happened — it was so promising — reasonably good sandwiches at a fair price — but now there are just too many ingredients making a very bad recipe of disaster for this establishment.
The layout of the place is terrible — you have to squeeze into a line that forms awkwardly around the entrance way trying to make your way to the cash register to place your order. You place your order, only to have to repeat yourself when the selected person makes your sandwich — often having to correct them as they are working — so make sure you watch what they are doing!
On the sandwich, sometimes you get one slice of meat/​cheese/​whatever, other times they dump a whole handful on to the bread. The wait staff are so hurried and don’t really know whats going on that it’s not really their fault that they get things wrong, i put more blame on the terrible system of taking and placing orders.
If you can make it through this mess, and stadn waiting for anywhere from 10 — 25 minutes for your sandwich (which you can get literally 20 meters away at two other places where they are more efficient and nicer staff) — then the end result can be a pretty good, but basic, sandwich.
Nick & Delano — please rethink the layout of your restaurant, your ordering system, and your staff training — it’s just too under par compared to the other neighboring options around you.