Joe Merino

I just bought ~$ 800 of wool shirts from here. I make very few purchases of clothing through out the year, but I’m a sucker for the quality and comfort of wool and the fit and color options of these shirts were perfect (in contrast to what’s found in the states). I think the pricing is very fair, and the stepped built-​in discounts definitely worked on me.
I knocked my review down to stars because of how snobbish and rude the lady was that seemed to be the manager, or if she’s not the manager, she was the one that seemed to be calling all the shots. Among other examples how rude she was throughout our time there, after placing 8 garments on the table to purchase and asking a few other questions, she seemed to be annoyed and impatiently asked «Do you want to buy these shirts or not?» The other two ladies were, in contrast, exceptional. We almost didn’t make the purchase right at the end because of her. The entrepreneurs of joemerino should really replace her with someone that has more talent with customer service, especially if she’s in a management position. Ask for customer satisfaction feedback with service to gather this data from customers.
Other than, I love the shirts and infinite color options, and would only make one other recommendation. Since all the shirts are solid, lose the orange stripe that goes around one of the wrists. It’s a gimmick, and no wearer is going to be proud of it. I was hesitant to make the purchase because of it. Stick with the pure and simple angle of simple, quality shirts with a wide range of colors.