Europcar

I would never in a million years come back to these people. Maybe they should spend less money on their tour de France team and put a little into the company for training. This is ridiculous…

I rented an economy car with GPS online for use in France and Spain in April. What they gave me was a Citroen 3 with a serious electrical problems and some mechanical issues as well and a handheld Tomtom that was out of date. I immediately asked for a different car with a real GPS, but they said no. I could not even pay more money and get a different car. I was obligated to what I had purchased, no matter how badly the company failed to keep its end of the deal.
I had multiple problems with this lemon of a car, but when I called the number they had given me and several other numbers and email addresses that I found, nobody was interested in helping me. They only asked if the car could drive down the road. It could, while giving nonsensical computer message, random acceleration, so that I never knew what the car would do if I tried to accelerate, with the «service needed» lights on, erratic responses and the GPS that was completely unusable.
The company was uninterested in my problem, would not exchange the car for one in good repair. The only thing they did when I drove to their agency was exchange the Tomtom for another one that was poor also. This cost $ 600 for 8 days.
.I was injured when the car seat flipped back unexpectedly and hit me in the head. rA hotel doctor treated the bump. The Europcar clerk laughed when I told him what happened. This company is beyond horrible. It is the worst car rental company I have ever encountered. s l I am home now but my head still hurts from my Europcar injury. I am lucky the really dangerous car did not kill me.
Europcar for me means dishonest, dangerous, mean. I should note that there are a couple of American car rental companies whose contracts are serviced by Europcar. Bottom line is NEVER, NEVER, NEVER take the risk of using a company like this where they might or might not give you a safe, functional car.

J’aime bien cette agence Europcar, j’ ai toujours été bien reçu, et ils ont un très gros stock de voitures.
En plus, dans la mesure où j’ai un abonnement Autoliberté, j’ai toujours été choyé, avec de nombreux surclassements non demandés en cas de non dispo de la classe de véhicule réservée.
Ils sont ouverts de 8h a 23h tous les jours, ce qui est extrêmement pratique.
Par contre le parking sous terrain est très tortueux et il faut jouer du rétro pour né pas rayer une aile sur des grosses voitures dans les changements de niveau.