World Class Property Management

Really, really pleased with the home we rented over NYE for a party of twelve and how smooth the process was with World Class Property Management. I found the property listed on various rental sites, and found that HomeAway offered the best deposit and refund policy. I reviewed the contract, which seemed very reasonable, and booked the property two months before our stay. I received our security deposit refund within two weeks after our stay. Based on my experience, I would conduct business again with WCPM. I also highly recommend the property we rented, described below, and would definitely stay there again (summer or winter!).
The home, Granite Springs (SL145) off Rosewood Circle (Stateline, NV), was beautifully renovated with a really nice layout and came with excellent amenities (more than was expected). It was also affordable compared to other older homes with astronomical rates during the same time. The décor was warm and inviting and the kitchen and baths were updated with granite. The hot tub was fully functional, the heating in the home worked perfectly in the snowy weather, and the gas fireplace roared nicely during dinner time. The home came with tons of towels, comfortable beds, clean bedding, dishware, place settings, cookware, a laundry room, cooking utensils, trash bags, spotty wifi (due to overload), cable television in every room, and some basic cooking ingredients.
This particular home is also conveniently located within ten minutes to the casinos and has two Safeways flanking it within two miles in either direction on Highway 50. This made it much easier to navigate to and from the home given the heavy snow/​snowfall during the holidays. Our group was able to make daily grocery runs to cook breakfast and dinner for the duration of our stay.
Our group was fairly respectful of the rental contract. One of the stipulations was no shoes in the house which was impossible given the snowy conditions. We laid towels out at each doorway to keep the home clean and for people to remove boots there. Our group also spent the night before checking out cleaning the home and putting things back in order (e.g. re-​setting the dining table after beer pong). We reviewed the policies and adhered to check out procedures, including taking the tons of garbage bags (liquor bottles and beer cans) out to the garage. We re-​set the beds and as a courtesy put all soiled linens in the laundry room.
As we were pulling out of the court at check out time, I believe we saw Heidi pull up to the home to conduct a property check. She later emailed me asking if someone wanted their red pajama bottoms back and if so, she would ship them back (postage charged). Oops. No thanks.

What an experience.
The stay was great. We booked the house through AirBnB and the house was beautiful and even exceeded our expectations. It’s what happened after our stay that completely ruined it.
We checked out on Sunday and on Tuesday, I received a request through AirBnB for $ 150. The message thanked me for my patronage and then asked what I had done to the hot tub. It was stated that the tub had to be drained, refilled, and deeply scrubbed twice and the filter had been changed.
Now, I’m not sure exactly what has to be done to damage a hot tub that badly (or why you would drain it again after you’ve already cleaned and refilled it), but we definitely did not do that. We read in the contract that if the hot tub had to be drained for any reason, it would be a $ 150 charge, so we made a point to be respectful.
After receiving this notification, I asked for specifics about what they were accusing me of. The claim then went up to $ 202 and I was relayed a message from the «licensed hot tub cleaner» that used phrases like «trashed,» «freaking nasty,» and «abuse» to describe the state of the hot tub. He even lamented that it «may never be the same again.» Still, zero specifics about what was actually wrong. Also, no official invoice was provided, just a 2-​sentence message from the guy.
I responded with a detailed description of every time the hot tub was used during our stay, reiterated that absolutely no abuse occurred, and asked for photographs of the damage. I then didn’t hear anything for over 48 hours, until the claim was updated back to $ 150 with a message stating that they had «gotten it back down» to $ 150.
So, I was accused of damaging the hot tub, asked for proof, and then suddenly I owed them less money… Nothing suspicious about that…
I was told that if I still wanted to dispute it, I would have to have a call with someone named Jeren and the hot tub guy, but I was warned that hot tub guy was already pretty upset about all this, so I should just be aware of that if I wanted to go down that route. So I was basically advised to just pay the $ 150 to avoid having to deal with a pissed off hot tub cleaner.
For about a week, I would ask for pictures of the damage, my request was completely ignored, and I was told I would have to speak with Jeren if I wanted to dispute further. Finally, after 3 fruitless requests for pictures, I stated that I had no interest in continuing any conversations about this or paying for anything until I saw pictures of the damage I was being accused of. They then deferred the decision to AirBnB.
Two weeks of nothing go by and finally they submit an «invoice» to AirBnB for the damage and a few things jumped out at me…
1. It was a PDF that could easily be created from the internet by anyone for anything. I googled «invoice template» and turned up the exact same template.
2. The date on the invoice was July 26^th for $ 150, but cited work completed on the 27^th. Plus, the message requesting $ 202 was sent on July 28^th. So they clearly manipulated the numbers and don’t understand how invoices work.
3. The cleaning company listed is «Mountain Pool and Spa» in Stateline NV… and according to the internet, the company doesn’t exist. They had a PO Box listed as their address (sketch) and googling that turned up a company called BMP Construction…
Soooo, yeah… It would appear that they created a fake invoice to try to stick me with this bill. Also, they never produced a single picture of the damage.
Luckily, the people at AirBnB are smart and I just received confirmation that they would not be honoring this company’s request for my money. This all conveniently took long enough that the review window on AirBnB closed, so I can’t share this experience with the people on that site. However, judging by some of the reviews on there and here, I’m definitely not the first person they’ve done this sort of thing to.
My advice would be to take pictures of absolutely everything before you leave, to avoid this sort of ridiculous back and forth. This whole process lasted a month after the stay and was pretty annoying. Whether it’s them or their pool cleaner that fabricated this whole scenario, these just aren’t the most reputable people to deal with. Stay away.

We stayed at 465 Kent Way about 2 – 3 miles north of the state line and casinos. This house was awesome. It was huge! It had way more beds than we could have hoped for and the cost split between the 15 people we had there it made it extremely affordable for our three night stay. It was right by a Safeway so getting groceries was extremely convenient and the location relative to all the things we wanted to do made cabbing to different places very convenient. The booking process was really easy and World Class Property Management had no issues with us checking in a few hours earlier. The only downside was the neighbors were right next to us on either side and the sound carries so we had to be told to keep it down a few times early on but after that there were no issues. I would definitely recommend staying at this cabin again: 2 hot tubs, a grill, nice kitchen, and plenty of beds made it great for a big party.

Went up for a getaway weekend. Stayed in Stateline on Jack Cir. Snow kept us confined to the house, but that was fine. Great rental property. We had 10 people stay over the course of 4 nights and everyone fit comfortably. All the amenities were in perfect working order. Perfect location, no super close neighbors. Awesome place, would definitely rent here again!

We stayed in this cabin style condo for 3 nights, and it was great! It’s big for 2 people, and we had plenty of room in the main and lower levels. The loft was neat, but we had no reason to go up there, so after the initial ‘look-​see’ we didn’t go back up.
The wood burning fireplace was amazing, and the view from both the main and bedroom levels is spectacular, overlooking Lake Tahoe from approx. 500 feet above the water, with just trees and a few other cabins in between.
The kitchen was nice, everything was clean, and we didn’t have any issues with the hot water supply or the heaters, which were complaints by other previous renters, so either they have been fixed, or the other groups were just too big for the water heater to accommodate.
If you are a group of 2 to 6, this would be an awesome, and very comfortable, rental option for you. If you have 8, you can do it just fine, but there will be some sacrifice in privacy and convenience for everyone.
All in all, this was an excellent experience, and we didn’t even have to bother the staff at World Class Management. Everything was as advertised, and the only thing that we could have asked for in addition was a hot tub! Hopefully that’ll be an addition in the near future?!? :)
ENJOY!

2.5 STARS
On the outside the cabin looked spectacular, but on the inside there were many problems that prevented us from having an enjoyable trip.
Decided to come out here with a group of 8 friends. The property we rented was cabin 106 on Ponderosa drive.
Gonna start off with positives.
When stepping inside you get a real homey feel. As you continue to walk around you get that the place is very spacious (3 stories): 5 bedrooms each having a bathroom (with a shower), a bar, 3 balconies, a game room (with a pool table), and a nice setup with the kitchen area to dining room. The game room and living room both had 60 inch flat screens. Three fire places that helped warm up the house: one in the dining room, one in the living room, and one in the master bedroom.
Now with the negatives.
–Power kept going out in certain rooms: from one of the bedroom bathrooms to a whole room with out power. When we called to asked about what was going on, we spoke with a gentleman named Jeren. As he was talking to my friend he was very impatient and inconsiderate when giving directions. It was as if he were talking down to my friend making her feel uncomfortably inferior. Jeren made her look for a reset button when clearly there wasn’t one there at the breaker in the garage.
–We constantly had problems with cable and wifi. Trying to watch the good ol ball game and the power goes out?!? Come on man! Although we had a 60 inch flat screen in the game room, we didn’t have any cable on it the entire trip… Come on now! While we’re on the topic of the game room, the toilet had a hard time flushing and was constantly running water from it into the bowl.
–The jacuzzi in the master bedroom did not drain properly. So water was stuck in the tub for a good 15 – 20 minutes.
–The front door was jammed when trying to unlock it with a key. So most of the times we would have to doorbell to get inside the house, making the key completely useless.
–The heater of the house was very patchy. At times it would work and at times it wouldn’t. Some mornings we would wake up freezing cold. The thermostat for the heater was located in a very inconvenient spot: in a random room. What if the door is locked to that room because the person in there wants to take a nap or what if the door is unlocked with a napping person. Wouldn’t want to bother or wake them.
Ultimately, we all had a pretty good trip, but there were many features to the house that gave us a hard time. And let’s not forget about how much of an ass Jeren was to us.
PS: Upon entering and exploring the house the dust was overwhelming everyone causing most of us to get the sneezes. So much for that cleaning fee. Smh

I rented the property at 213 Clubhouse Circle (LV213) in South Lake Tahoe for 4 nights over this past New Year’s Eve and absolutely loved it! I literally have no complaints at all. It’s better than I expected for the price. It’s a 3-​story condo with an Amazing view from the hot tub on the 3^rd floor balcony. All of the bedrooms and bathrooms were clean and comfortable. The flat screen tvs in all of the rooms didn’t hurt either. The kitchen was a little dated but so what, it’s a rental property. Everything worked perfectly fine and there were plenty of pots, pans, dishes, etc. We didn’t have any issues to contact the property manager about during our stay. We left everything as we found it and I got my entire deposit credited back. I would definitely go back and would recommend this place to anyone who asked!

Our group of six stayed in a condo right near Heavenly ski resort, and we were quite impressed with both its location and interior features.
The place is tucked away on a quiet road with a breathtaking view of the sunrise every morning. Neighbors in the building are extremely friendly and generous. We could ski in and ski out without having to walk more than 10 minutes to the chairlift. The place we stayed even has an elevator for easy access while carrying ski equipment.
The inside of the two-​story condo is just as remarkable. It has a homey atmosphere. The modern kitchen and the cozy dining nook are my favorite features. Ample bedrooms and bathrooms, which are nice and clean as well. Spiral staircase adds a bit of fun. Plus there’s wifi and cable!
Hopefully my family and I will be returning sometime soon!

I stayed in condo– 495 Tramway Dr. #18, Stateline, NV 89 449. Overall, the condo was very nice and modern. Mounted flatscreen TVs, new kitchen, comfortable beds, internet, and was right near Heavenly resort (can ski in and out). Very convenient and inexpensive for a family. Great scenery and views from the unit. Condo had everything a family would need and more. Elevator is great for snowboards/​skis and ski racks are right outside condo for drying gear. Overall a great experience

(ZC465) We stayed in Zephyr Cove, and our large group of 12 had a great time. Lots of extra space, everyone had their own rooms, and there was great space in the common areas too. I agree with some previous reviewers that the house definitely had a «lived in» feel, but it was cozy, and clean and everything worked great! We loved all the game rooms, and the kitchen was really well-​stocked for cooking, eating in. The huge yard and wrap-​around deck were great features too, even if the weather was a little chilly to be outside, especially at night! But hot tubs were definitely utilized!
Great location too– nice neighborhood, super close to the lake and casinos, and near grocery stores and Starbucks!
The contact I had with management was professional and responses via email were very prompt, no problems at all. Thanks for a great weekend, we will definitely be back!

This review is based on the property management company owner, the rude, unprofessional, accusing, impatient, gentleman. He called me the day we checked out and right from the start, his tone was accusatory. He blamed us for destroying property: the grill and the trashcan. Here is what happened…
When we opened the bbq cover, the grill itself was pretty used, doesn’t look like it was cleaned from the previous renter. We had to scrape some of the old residue off but even then, it didn’t look sanitary so we put foil on top to grill our food. Anyway, when we opened it, we saw charcoal and ashes, we also saw the propane tank as well. Confused as we were, we went with the charcoal. He accused us of using charcoal in a gas grill. When I tried to explain to him that there was charcoal in it, he said, «Those are lava rocks.» Ok, fine, those are lava rocks, but I know what used charcoal AND ASHES look like, too. I said, «Ok, but there was ALSO char…» He interrupted me and raised his voice, «NO, THOSE ARE LAVA ROCKS!» He did this about 2 – 3 times as I tried to explain to him, but nope. He did not let me talk. I’ll let that go.
Second, he tried to accuse us of using the trashcan as a fire pit. He said, because there are smores sticks in there.” Yes, we made smores but we made it on the bbq grill! Why was there a smores stick in the trash? Because it is a trashcan so we throw trash in it! I can see why he would think we used it because there was already wood in the trashcan.
He charged us $ 100 of our deposit to «repair» and «clean» the bbq grill. Honestly, I think $ 100 is unreasonable due to the circumstances that the charcoal in the grill was misleading. But, we used it but «we weren’t supposed to.» Also, the trashcan that already had wood in it was also blamed on us. Now, the question is, WHY would we purposely jeopardize our deposit? Had we known that this was STRICTLY a gas grill, we would have used it as a gas grill. I really wished I would have took pictures. As a matter of fact, i remember telling myself, «i should take a picture of this just in case.» but unfortunately and regretfully, I didn’t.
This situation could have been handled a lot better and more professionally. It was really upsetting and it left a bad, un-​salvageable impression of this company.
If I could, I would give HIM negative stars.
On a lighter note, Heidi was great. She was friendly and professional!
Two lessons learned:
–Take pictures of ANYTHING that you question.
— Never book with World Class Property.

Rented property SLT1447 from World Class Property Management this past weekend for a bachelor party. We had a great time at a clean and well managed property. The property certainly had a «lived-​in» feel… mainly weathered chairs on the deck, older stereo equipment, but I think to expect new and perfect furniture/​equipment at a rental property is unrealistic. There were no equipment malfunctions or broken items we came across.
We especially enjoyed the gas range and the counter space in the kitchen. Suffice it to say, we used it to it’s full potential. Unlike previous reviews, we never dealt with Jeren, but the exchanges we had were with Heidi (spouse, perhaps?). She was prompt, curteous and patient with our group – helped us with splitting payment between two people, sent, resent and resent our contract/​rules again so that we could make sure all the guests are aware of the guidelines. All-​in-​all, a great experience.

I had a simple, no hassle experience with World Class Property Management. The house was of good quality and we didn’t have any problems with anything inside. The contract and payment were handled without any issues.

We stayed at a property managed by WCPM
. This property is well furnished, clean and had everything we needed for a relaxing vacation. Location is great very close to Heavenly. Property management company was very professional and courteous.
We had a great time. Thank you!

I have to agree with many of the reviews below. My family rented a home from this management company. Stove did not work, heater was very loud, curtain rod hanging off the wall. Manager of the property Jeren was very hard to deal with when brought to his attention.
Looking at how many homes he has on his sight, I think he has to many to manage properly.

Jeren is doing a great job managing our property. He knows what is happening in the area and in the neighborhoods, and is always available if any issue occurs. (Although issues are rare.) He is doing an excellent job working as liaison between renters and owners.

We recently rented a cabin from Jeren in south Lake Tahoe. The cabin was awesome with a great view if the lake. I found Jeren to be a nice guy who was very professional with the way he handled our week of vacation. He met us at the cabin., showed us the property and gave us his number if we needed anything. Very smooth rental .I definitely would rent from world class property management again

This review should be 0 stars instead of 1. We rented a property in Zephyr Cove from this management company. First off, I would like to mention that the property had a gorgeous view of South Tahoe. However, that’s as good as it gets.
My biggest complaint I have is with management and their attitude. I have rented cabins all throughout Tahoe for my family’s annual trip for the past 6 years without ever running into any issues. I received the rental contract which gave the typical guidelines. There is a section that in bold letters, states that report any issues with the house immediately upon arriving so that the renter (me) will not be liable for those issues during checkout. Of course this is standard and I understood. Upon checking in the garbage disposal didn’t work. I called management and told them the issue. Right away, they sounded unhappy and had a very accusing tone as if we broke it. They were not courteous at all and it took me off guard. I worked with them over the phone and we eventually figured out to press a reset button on the disposal and it worked fine.
The refrigerator was the next issue on the list. Without any exaggeration, it took about 24 hours for the temperature to get to where it was. I understand it takes time to get the temp down after adding a bunch of goods. But the refrigerator looked about 20 years old and it needed to be replaced. The biggest problem we had was the washing machine which was on the 2^nd floor. We did a load after 2 days and we noticed that the first floor bathroom was flooding with water from the ceiling. Basically, the output rubber hose from the washing machine was not hooked on properly and the water was flooding downstairs. I called management again, and they had a very angry and accusing tone. I merely called to report the incident. The man I talked to was not courteous at all and kept repeating that it was fine before we moved in. Of course I get irate and unhappy. Why the hell would I unhook the rubber hose or do anything of that nature? We had a 2 year old running around the house which we wouldn’t want to endanger. The logical explanation is that maybe the hose fell off the wall which makes sense because there are no damn screws or parts holding it in place. I just wanted to report the incident and not have a man accusing me of any foul play.
All in all, my family did not enjoy our stay with this management property. Their attitude and professional courtesy is non-​existent. If you’re not happy with your job, do something else. We paid good money to have a nice vacation which wasn’t enjoyable through this company.

1 star is being generous…
Book with these guys… if you want to have a horrible experience during your stay.
With all the beauty, serenity, adventure and activities Tahoe has to offer, dealing with this management company effectively nullifies the relaxing /​fun trip you’ll have planned. While the house we stayed at afforded amazing views of the lake, the pros end there.
Whilst attempting to communicate issues regarding the property after inspection upon arrival, they immediately took a standoffish tone, insinuating we had broken certain appliances. We had a toddler with us as well, and, while the view from the deck was stunning, the railing at the edge of the deck was loose and shaky. This on a deck that was a good 15 feet off the ground. All it would have taken was for their maintenance person to tighten a few bolts and that would have been that.
I have had many pleasant experiences dealing with other property management companies in the area that make sure the house they’re renting out is in good shape, along with providing superior customer service.
I highly advise against dealing with World Class Property Management.

That 1 star shouldn’t even be there. Zero would be a more deserving review.
My attempts to book a lovely tahoe home via their listing on VRBO–
was completely unsuccessful. Their unprofessional, unfriendly attitude has resorted in looking elsewhere.
1. Their emails come off as a generic response, which clearly looks copied & pasted.
2. Responses to emails are not personable at all. Short «Yes» answers seem rash to me.
3. Phone call was rude, rash, unprofessional, condescending, and cold. I called following up on an email to book the cabin.
Me: Hi! How are you? I would love to book one of your tahoe cabins.
Jeren Gunter: What’s the listing number?
Me: 402 308
Jeren Gunter: That’s not the right number. You’re missing a number.
Me: 402 308.
Jeren Gunter: Nope. Still missing a number.
Me: Well that’s the number that is listed.
Jeren Gunter with condescending attitude: No. What does the headline say?
Me: 7 Bedroom Spacious Home is Located Minutes to Heavenly Sl230. Assuming it’s that last number.
Jeren Gunter: It’s available. When do you want to book it for?
Me: Sorry you weren’t very clear about which number to read as the listing on VRBO has a different number.
Jeren Gunter: What?
Me: *Repeats self*
Jeren Gunter: Well you can go to the website
and book through there.
Me: Ok, great. Thanks!
This ended with a cold goodbye.
Well the conversation on his end didn’t even thank me, offer any more help or a feel free to call me sort of thing.
I’m sure there’s a great turnaround and plenty of people willing to rent this place, but as with anything, customer service goes a LONG way.
Future renters, just be aware what you are in for. They don’t seem to genuinely care about potential renters.
Property owners, I hope that you reconsider how they are treating your customers. Your lovely homes should not be managed by these rude, unprofessional people.