Kenny Ross Nissan

My hubby and myself have had bad experiences before when car buying, but just yesterday we had the best experience in all our years of car buying at Kenny Ross Nissan. They went above and beyond to find me the color I wanted, they picked my car up from another dealer and drove it back and boom I got my car. There was no pressure! We walked out of the dealer’s on Tuesday night, went home discussed it and made the phone call. Because of my schedule with watching my grandsons we could not get back till Friday. Everything was done ahead for us, we just had to sign a few papers. There was no expectations from us, they just wanted to make sure we were happy. Freddie Raiburn was our salesman and he moved mountains to make sure we got what we wanted, when all is said and done there was nothing more we needed they did it all! Thanks to Kevin, whose job it is to really make sure we were happy and Kevin we are! We will be back for oil changes and inspections but in three years we will be going back to get another new Nissan Sentra SV. Sincerely Gene and Vickie

I purchased Nissan Murano from West Hills Nissan 2 years ago, had no problem with them treated me fairly and I liked the car, few weeks ago received a brochure from West Hills, offering me new car with lower monthly payment, so I went there, showed me Nissan Maxima and asking me $ 525 a month to lease, told them it is expensive and they said ok, few days later received a call from Kenny Ross Nissan in Cranberry, PA and offering me a good deal, told them the story about West Hills that I could not afford it, was told not to worry and they have many cars in their lot and I could get a deal, called me few more times, so I agreed to go and see what kind of deal they got, I went with my son and we got there before noon, that was my biggest mistake to go there, 1^st said $ 509 but I told them it is to high for me I swear I tried to leave many times but they were keep asking me to wait to see what they can do for me, I was tired my son was tired but they didn’t let us leave, it was late evening and we were still asked to stay, they had my Murano and because Murano was in excellent condition, they wanted to trade, by late evening the manager took me to Maxima in the showroom and reach out his hand to shake my hand and said he made mistake that $ 509 was for different color not for black one and asked me to shake his hand for $ 528 and he started shaking my hand, it is hard to believe but that is exactly what happened, they knew what type people we are, obviously not a smart one, who would pay $ 528 for Maxime for 3 years lease, they treated us like an idiot, took us to a room and said you have won something and asked us to pick a card from the board hanging on the wall to get our prize, he was one of the manager and congratulate us for the wining the prize, he said you have to pay $ 35 or something similar to get a AAA insurance for road assistance, told him I have road assistance included in my own Insurance, he got mad and for 10 minutes was pushing for me to sign up, asked him about the car, said he does not know much about that cat, that he was new, but still was asking for AAA to be added to my monthly lease payment, I had to force myself to leave that room, I asked almost everybody in there about some future in the car, they just wanted me to leave, they got their deal and I was not worth any more, I told them I had worth of $ 150 of dash cam accessories in the car that either let me take the car to outside shop to remove it or they have to do it for me, was told to not worry they will remove it and I can come back to pick it up, the next day went back gave them the other key for Murano, but was told Murano was not there and they will call me, waited 2 weeks and called the dealer was told they sold the Murano, I told the sales man that I am not happy and I am going to make a complain, said he will call me back, 2 days later I called him myself said he talked to General manager and they don’t want unhappy customer so they offered 2 free oil change I just hung up on him, I don’t know how many people were ripped up by these people, but it’s a time to investigate their unhealthy business, I also contacted Nissan USA before make my case to public, I got a call from a very angry lady from NISSAN USA that kept telling I have to deal with the dealer. I will never ever buy any car from Nissan

Kevin & Freddie from Kenny Ross Nissan Went out of there way to find me the truck I was looking for. It was a good price and a great staff to assist you. I did alot of research on new vehicles & I sure am glad I went to Kenny Ross in Zelienople. Give them try, you wont be sorry.

I could not be more pleased with the service I received here. Mark, from the service department, helped me with inspection and some service on my car, and I could not be more pleased and satisfied with the exceptional service Mark delivered. Thank you Kenny Ross, and thank you Mark!

Friendly, speedy service, comfortable waiting area, use of loaner car to go for lunch

I have purchased 2 new Nissans (one from Kenny Ross). We we to trade in our used Nissans on a new pathfinder. When we arrived the salesman said he was busy but told us to go to the lot and look around. When we returned he gave us some keys and told us to look at the interiors. We asked for an appraisal. The manager said he would call us the next day with a quote. After a week we inquired about the trade in values again. The original sales man was not in but a message was left for him to call us the. The next day he did finally return our call and delivered us a quote much below what we had anticipated. We asked that he work with us a bit more on the price. He said he would check with a manager and call us back. That never happened. I am not going to beg a dealer to purchase a car. We went with #1 Cochran and received excellent customer service and prompt follow up. I sent two complaints to Nissan and the location Manager and never received a response. Apparently they don’t need additional business. I will never patronize that Location again.

The service department at Kenny Ross Nissan in Zelienople/​Cranberry Twp. is great! I’ve been going there since I moved to this area several years ago. They always provide expert service for my car, patiently answer all my questions, and do it all with a professional and friendly attitude. I highly recommend Kenny Ross Nissan in Zelienople/​Cranberry Twp.

Their used car sales department is terrible. I saw a truck online and filled out a form. I was contacted by a salesperson about the truck and I made an appointment with her to see the truck. I drove 1 ½ hours to the dealership and when I get there, the salesperson is not there. I understand being out due to illness, but wouldn’t you think that she could have called me and rescheduled, or assigned me to another salesperson. The guy working the desk said he could help me and we went to see the truck. I asked if I could drive it, he say yea and he went for the key. He comes out and says, Oh, this truck doesn’t run. It has a bad starter or alternator or something! Why would they put a truck on their website that doesn’t run? After he couldn’t find us anything else in our price range, he informed me that all trucks in our price range were a bunch of junk! I won’t go back to Kenny Ross to purchase a car or truck!