Vitale’s Pizza of Zeeland

Some of the best pizza in West Michigan. Their menu has a wide variety of quality meals. The burritos have the right blend of flavors to make your mouth water. Can’t go wrong with the pasta either. You’ll need to take many trips to Vitales to try a little of everything on the menu. Good place to take a group of friends and have a beer while watching the big game. The only downside it the pricey menu which is justified by the great food. Also be sure not to dig into the burrito right away. It takes about 10 minutes for it to get to an eatable temperature.

There’s no better place than Vitales! I live in NY and make sure every time I’m in Michigan that I have their pizza. Vitales makes it better than anywhere. Hope the Michiganer’s appreciate this great place

I was a delivery driver for this pizza place, went in asked for a manager, didn’t even talk for 5 min before she gave me a shot, met the owner, nicest people you will ever meet, they helped me out in more ways than one, and became one of my favorite places to be at for the time being, the food was amazing, the staff I worked with were true and great at what they did while being fun, best menu items would be cheesy breadsticks and the chicken and ranch sub. Prices are a little steep but in my opinion fair, no different than a fancy restaurant, great people and tasty pizza. Would recommend this place in a heartbeat

Excellent food and delivery service. We had spaghetti and meatballs, pizza and 3 cheese bread sticks. Would highly recommend.

I cannot deny how good your pizza is. I have also tried the fried mushrooms and they are DELICIOUS! Your food is amazing but the greatfulness you express towards your customers is sub par. You will not lose business from me due to the deliciousness of your food but I do enjoy seeing some happiness and appreciacion for those that pay YOUR wages. I picked up a pizza today and the owner of this location was at one register calculating something and a young employee took my money and gave me my pizza. Service was fine but the young fellow seemed to be very nervous in the presence of his boss. This is not a ‘fast food’ pizza chain but there is only one other ‘pizzeria’ in the area I go to when I want good pizza and the owner of this place dons a white apron with fresh food stains and is inexplicably thrilled with your business and takes pride in the meals he serves (which HE has so happily prepared for you). I realize you cannot prepare the food yourself as you have too many customers but take pride in your delicious food rather than swim in the profits and you will recieve 5 stars from me.

I called and ordered their ‘medium’ cheese pizza which costs $ 10.40 per the website. The lady took my information and then told me it would be $ 15. I asked why so much? She explained that they charge a $ 3 delivery fee for their food plus tax. I then asked if the money was going towards the delivery driver’s tip. To which, I got the following reply. The money is used to pay for his salary.
Let’s consider this idea that the money is being used to pay the driver’s salary. Well, for starters, it’s his hourly wage, not his salary. I don’t know of any salaried delivery drivers. The minimum wage in Michigan is 8.50 /​hr. Though, for tipped employees, which a delivery driver is, the minimum wage is only 3.10 /​hr. in MI. So, essentially, if the driver does one delivery an hr. Vitale’s has covered the driver’s legal minimum wage requirements for the State. Though, as we all know driver’s average well over one delivery an hour. On a busy lunch or dinner rush a driver can easily do 5 – 6 deliveries an hour for 3 hours. Does that mean Vitale’s is paying drivers $ 15-​$ 18 an hour + tips! I have serious doubts about all this.
Really, what Vitale’s means to say, is that it’s a way for us as a company to charge our delivery customers more money and increase our revenue. Hey, while your at it, how ’bout you add another charge for the cook’s salary as well!
To add insult to injury, I was quoted a price that included tax on that $ 3 delivery fee.
So, in total, my measly $ 10 cheese pizza would have cost $ 15 + tip. To me, it’s completely unreasonable, to be charged 50% more than the cost of the item ordered. This exorbitant fee coupled by their shady answer to my question has made me proud to say that I am no longer a customer of Vitale’s.
I write this review as I eat the pizza from a local vendor that didn’t charge me a delivery fee. This $ 3 fee will cost Vitale’s a couple hundred bucks of business that will likely go to a pizzeria without a delivery fee in the coming year.

Best pizza in Zeeland!!!

Really good pizza, and very good service last night! Manager checked on us. The only thing was noise level was high and it was really cold in there. I even had a jean jacket on! There was a lot of staff and they all seemed to be doing a great job taking care if their customers.

Dine-​in service was poor (so only went once) but I’ve gotten delivery a few times and they usually nail it. :)
The pizza is pretty good.

Great pizza. Very good customer service every time we go. I have eating here for the last 19 years. Good beer and wine menu with a nice outdoor area. Best pizza in the area. I would drive past 10 pizza joints from holland to Zeeland just to get it.

Pizza was great service was fast but our server was a little cold. That led to a Tip deduction. The Manager personally checked on us. Food quality was excellent. We had a salad good salad, but forgot to bring dressing. My wife had the soup which was good. We ordered a Deluxe Pizza with extra sauce pepperoni sausage green peppers & onions. Flavor was Excellent crust crispy. 5 star Pizza. Price was competitive

Had an Extra Large Deluxe pizza and 2 Stromboli delivered to us while we were waiting at Hillshire for loading. Delicious! Thanks to the nice Hillshire guard who recommended them. Yum, gotta go eat now! :)

Good pizza. Great cheese sticks. Owner is kind of a tool and a total cheapskate. Good food, but I would rather spend money at another, local pizzaria. Drinks arent well mixed.

Terrible management & service, and sub par food. Will not be back.

Best pizza in the holland area!!! I’m a chicago boy and this is as good as it gets in the area… Chad is the man and had always been great to us!!!

Three of us went there today, Saturday, mid afternoon so it wasn’t busy at all. The place is clean and nicely decorated.
The «hostess», who also happened to be our waitress, didn’t welcome us and barely made a grunt when I asked if we should seat ourselves. Then, it took her a while to finish her conversation with a friend before finally bringing menus over. When she did come she didn’t have the best attitude. Two of us ordered the black & blue burger. One asked for it medium and the other rare. Jessica acknowledged it but never mentioned anything about them not cooking burgers to order. When the orders arrived, both hamburgers were cooked exactly the same… well done. When Jessica finally came around to see how we were doing it was mentioned that these burgers were well done. Jessica said that she typed in rare but the cooks do the burgers all the same and nothing is ever cooked to order. It would have been nice to know so that another item could have been selected. All in all, she had a really piss-​poor attitude. Burgers were ok but there are much better places to get a burger that also have a more cooperative staff. The third item ordered was an italian sausage sub, which was pretty dry until extra sauce was ordered.
After the bad service all three of us did something that we never do… we left without giving her a tip. On the way out we asked to speak with a manager. We hung around for a little bit then decided to just leave after she didn’t make an appearance. We all indicated that we would not be back to this establishment.

…BEST pizza in Holland & Zeeland. Crust is just excellent. Bread sticks are out of this world. But what makes the pizza sooooo good is their SAUCE !!!
The place is very clean & nice atmosphere.

Pizza is average, some wait staff are good, others not that attentive. On the plus side, they usually have a few microbrews on tap, and the cheesy bread is good.

I will save this one as the only good pizza in Zeeland. I often dream about Vitale’s Pizza (I am 600 miles away). The sauce and crust make this pizza. The sauce is quite possibly the best I have ever had, EVER. Ryan, Troy, and Maria are awesome, and have been running this place for almost 20 years.

First and foremost the food… The pizza is average. The regular pizza is generally a little on the doughy side and is over cheesed. Where anything with cheese, sauce, on pizza bread, will taste good, when compared to other Authentic pizzas, it’s really average at best. Petrino’s in Zeeland makes a better tasting and closer to Authentic pizza in my opinion. Although people tend to flock to Vitales as they have the only alcohol license in use in Zeeland, right now. This is probably why I frequent Hungry Howies more often now as they are Cheaper and you get pretty much the same tasting thing and I really don’t drink much beer ever.
Their one redeeming quality is their Barbeque Chicken pizza. But it is REALLY inconsistent. I’ve ordered it and gotten almost no Barbeque Sauce and other times it is completely lathered in it. So, order at your own risk… lol
Customer Service Issue 1 — «„„Vitales does need to seriously consider their customer service though. For example, for some odd reason they don’t include chips with their subs if you order them for takeout, but do include them in the restaurant. If you request them they want to charge you a couple bucks more… I don’t understand the rationale behind this as a Styrofoam container or baggy to place the chips in for takeout would cost all of about 5 to 10 cents, but either way I digress…
So, I ordered a meatball sub takeout and specifically ordered the chips, they said they don’t include them. I said I would pay the extra and had the person taking the order reassure me several times over the phone that they would be included. I drove over and picked up my stuff, got out the door and sure enough the chips weren’t included. So, I went back in and asked the girl at the register about it, at which time she pointed at the sub on my receipt and said they normally don’t include them with the subs. So, I told her I realize that but was assured by the gentleman who took my order that they would be included. She got confused, or something, and went to go get the manager. The manager came over and preceded to lecture me on how they don’t include chips with their subs in takeout (Ridiculous right?)…Why would you include something, in store, with an item, but charge a customer the same amount, but not include that item for takeout?
Anyway, I interrupted the manager mid way into his spiel (as if it is EVER a good idea to lecture a customer) and said I realize all this but I specifically asked for them SEVERAL times for the item and was assured it would be in there. Finally he grudgingly made his way to the back of the kitchen and got my Chips. This wasn’t the first time either I’ve had trouble getting some chips with my order as I’ve had to deal with this several time with them.““»
Customer Service Issue 2 — «««» We ordered lasagna for delivery. One Lasagna wasn’t enough for delivery so we added a side salad to the order as well. NOTE… we live approximately 2 street over from Vitales about 2 to 4 minutes away. We were told it would be delivered in 40 minutes.
After about 50 minutes of waiting for the food we got a call from the delivery boy apologizing for the delay, saying they were very busy and said he was leaving with the food right then and would be there in 5 minutes. Roughly 10 minutes went by and there was no sign of the food. So, we called them up and spoke with the manager Josh who had no idea where the delivery boy was or where the food was. He finally comped the whole order because it took so long, but assured us it would be there shortly. So, we waited. About 10 minutes went by and still no food, so we called Josh back. At that point he told us that the deliver boy claimed that we told him when he called us that we were coming in to pick up the order (basically telling the customer us that we were lying). Obviously the delivery boy was trying to save their butt for skipping out on their job for 30 minutes or something to that effect (either way it was a flat out lie).
So, with that he said the food was on it’s way and we did eventually get a luke warm/​cold lasagna after 1 hour and 45 minutes. I would think that even if you did comp an order you would still want to send out a warm product and put your best foot forward, but hey, what do I know.»
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I’ve always felt, as well, the wait staff there in general could be a bit friendly. Not that their unfriendly, but I’ve never felt very «Welcomed» eating there. Other places have much friendlier, welcoming, staff.