Time Warner Cable

When will this place get less than a star or negative stars. This place should be Unilocal’s reason for such a change. Two receptionists from opening at 7am til around 10 with more than two hands full of customers waiting. Three more receptionists show up but go immediately on break. Terrible attention to customers. Show up here as soon as they open. I showed up at 9 and was 14 people behind the next person. Ridiculous.
If you plan on installing it yourself after picking up the equipment to save the $ 40 installation fee, you should know that you still have to wait 48hrs after setting it up to actually have your service activated by a visiting technician. By the looks of this place and other reviews, it will probably be 72hrs or more. The sad thing is this is probably your best option. We’ll see how my service goes and will update then. Not a good first impression.
*Update*
Decided to return my cable boxes. Not worth the poor quality of service, not HD very poor digital service. HIGHLY RECOMMEND EVERYONE GET INTERNET AND BECOME A CORD CUTTER WITH PLAYSTATION VUE OR SLING TV! NO CONTRACTS, NO WAITING, CANCEL ANYTIME FROM HOME, ALL THE FAVORITE CHANNELS FOR HALF THE PRICE! ADD AN ANTENNA AND YOUR GOLDEN!

They have the fastest internet in Yuma. Please someone who knows people at Google have them run high speed fiber. The got two stars because the guy showed up on time to hook up the modem but only two stars because he couldn’t figure it out and it was on their approved modem list. I showed up from work right as my roommate was about to give up and have them come back after I had a different modem. I.e. The one the rent you. They can suck it with that none sense.

This is about corporate not knowing where the cables are run. We winter in Yuma and decided to have the cable run from the street to our home. When I called, several calls, I was told that the cable was not in my neighborhood. What? My neighbors have it. They don’t show service to our address. Of course not, we’ve never had it connected down here. Finally after several calls I got someone that offered to send someone out for a walk out verification that would take 7 to 10 days before anyone could be here. I was told that they would schedule and send an email with the date they would be here. Welll, it’s been 48 hours and no email. I figure they may be out after Christmas. When I went down to the office in town I was told that they could do nothing for me, since they had «procedures» they had to follow. I understand procedures, but come on folks, your field service people know where they have run the cable and connected it to other homes how about using their knowledge.
UPDATE: I finally cornered a installation person that was in the neighborhood. He came over and verified that YES WE HAVE SERVICE. I had been working with the call center both on the phone and with facebook since 11÷27÷15 (it is now 12÷10÷15) and all their records showed we did not have service in our area. Trying to get someone out here to verify is next to impossible. The installation person took our information and stated that he would give to one of the installation supervisors at the local office. Hopefully we will have internet service prior to us leaving in April 2016. Time Warner you need to do some house cleaning and make sure your records are updated!

Worst customer service ever. Forces customers to use old problematic equipment while charging top dollar for it. When often fails you have to bring it in and wait in line for hours to get another substandard piece of equipment to replace it. Forces customers to frequently choose substandatd service for all tv options then jacks up prices to maintain it. The removes options and further increases prices.

Probably the most garbage customer service ever. Started by calling to get a new modem. Only to learn the order was never put through. Once again I called and made sure the order was placed. They said it would be shipped to my house, but apparently I have to go in their store. First off it’s loud AF in here and I see two people working the desk. Ten minutes till close time and all I have to do is pick up a damned modem. Thanks Time Warner. You suck.

This is the worst business for internet. They employ techs who cant fix your modem properly but continue to charge you cor the servicr. The worst is when you want cancel your service they give you the third degree. Not to mention 2 cashiers to help with 20 customers. While the other cashiers walk around doing nothing

Today is the day! I have been waiting years to disconnect and finally did it today. I have had many issues including dropping internet multiple times a day, rude customer service, incompetent tech support, and passing the buck on problems. I was actually told on more than one occasion «what are you going to do? you have nowhere else to go we have a monopoly» which at the time was true… but not any longer! They became responsive when I called to cancel service, too little too late my friends. I researched the issues I was having and believe that Time Warner intentionally refuses to fix issues if you do not rent their modems. They have the ability because they use the same modem they just wont do it in order to make you pay the additional fees. Well TW, your attempts to get the extra $ 7 per month rent just cost you a $ 50 a month customer. I paid for Turbo internet and was told we had to call in at the end of six months to keep the same charge. The last time I did they reduced my service to basic without telling us, thats how they maintained our fee level. This company has a rotten businesses model, and unethical practices. I would like to see a class action lawsuit for their lack of service fulfillment. count me in when it happens.

Customer service is appalling! I had a bad feeling when I walked in. Two clerks working and a waiting room full of people is never a good sign. My visit was to pick up new equipment. Reminds me of DMV. Plan on being here for 30+ min.

TERRIBLE customer service!!! As a new customer with less than two months service, I have twined called for service issues… fr the same problem. Twice! They do nothing to keep customers informed or to correct the problems. They only give bandaids. DO NOT USE Time Warner!!!

The worst for cutomer service! Not for rudeness but for 1 rep with a room full of people during a time when regular working people get off work and run their errands. Direct TV here I come!

I used TWC for about a year only because their internet is probably the best in the yuma area.
The service was ok as far as cable went, I had my cable out for about a month and they did nothing to reimburse me or to fix the problem so I canceled that service.
The Internet was good for the time I had it.
I give this company one star because they make me feel like an unimportant person waiting at the DMV.
Why would I pay for a service that makes me feel that way?
I’m in the «store» right now and have been waiting for well over an hour to just drop off a stupid internet modem.
Seriously?
Never again will I approach this company for further services.

I met a guy who works for them and was pretty nice and chill so give him a call instead of the 1(800) number if you want someone to answer within a few rings of the phone to get you set up give him a text or call at 951−400−2337 his name is Daniel he can set you up super quick and he can get you guys free installations. And remember time warner cable does not require a contract for its tv Internet or phone packages so if you are in a apartment complex and don’t know how long you will be living there then time warner is the best choice in my opinion. I remember having direct and Verizon and my bill was huuuuuuuge and they had me in a freaking headlock with that damn contract never again tho if time warner does anything crazy with me I’ll have to cut it too but so far I’ve had it for about 6 months and can’t complain saving a grip of money and got better service it seems figure that one out lol but anyways give my boy Daniel a call an see if he can help you out too.

I don’t even know how they have two stars… 20 people in line… 2 people working the desk… I see five people who just need to turn in equipment… when I moved from San Diego I walked in dropped off the box and walked out in under 5 minutes… been sitting here for about 15 now… and I’m planning on may be 45 minutes at this rate… at least the phone call with their corporate rep went well… 90 000 plus people in this town… one office… ah time Warner you are truly awful
Oh look another 5 minutes have passed four people have lost hope and bailed. and now we are standing at one attendant working the other one is busy organizing her desk and not helping customers… meanwhile poor lost souls continue up to roll into this butcher of time… I feel my sanity slowly melting away giving into the crazy burning fury inside me as I watch the one attendant walk away from her desk abandoning our now 20 strong collective hopes for a quick exit… cancel the dinner plans folks we are in it for the long haul

Well I think ur cable packages are way to expensive also ur internet too ur HBO I do have for 1 yr but it would be nice if the showed newer movies and. Not the same ones all over again. U should change it up a bit. Dish and and direct hAve better prices for cable and satellite. I do like the wifi internet but they should have better packages and cheaper prices. But HBO should have a better movie selection. i hope u can look into that on hbo

If there was a way to give a lower score I would. I have been dealing with store for years after my service. When I had the service it was terrible most of the time and decent on its best days. When I finally decided to move on I turned everything in and cancelled my account at the store. A few months later I get a bill for a remote. I then explain to them that I have the receipt for me turning it in and that I will not be paying for it. I then have to drive to the store to show it to them to get it settled. Another couple months go by and now I have a bill for modem. I explain that I have the bill I have shown them the bill and that I have moved to San Diego and do not wish to drive to Yuma to prove that I have turned everything in. They look through their receipts see that I have turned it in and close the account again. Fast forward 2 years later. I pull my credit report and see that Time Warner has sent me to collections twice for around $ 120 and for a bill around $ 40. I call and yell at them and they can not find anything stating that I owe them anything. A month later the collections are reascended. A month in half later guess what is back $ 120. I call the Time Warner furious at this point. Now I am told that the modem the cost $ 59 is outstanding and I need to pay to get it removed and even if I have the receipt it would only send my account into a dispute status until resolved. Over they are thieves and con artist who happen to sell Internet access and cable. DON’T FALL FOR THEIR LIES!!!

Don’t use Time Warner if you want good customer service. Even worse if you have to go to their office. Done with them!

Will update as the weeks progress.
We had TWC back in California and the service was awful, of course. But I’m reviewing the TWC in Yuma so here goes. We set up an appointment on Tuesday the 12^th from 8 – 10 in the morning. I woke up early in case they came early and 3 hours later I received no phone call and no one came. Irritated, we called TWC and they claimed we set the appointment up on Friday. Never did the rep ever tell us Friday. The appointment was clearly set up for the morning on a Tuesday, but the person over the phone probably told us that to cover up some lazy no-​show tech. Then he babbled on about how we matter and our satisfaction is their guarantee and set us up with an appointment for Wednesday after being on hold for half an hour. Lo and behold, someone showed up. He was courteous and very nice and ended up having to climb around in the attic to take out the 30 year old cords and replace them with new cords. The set up was quick (as quick as that can be) and tidy and a whole lot better than our last set up in California. We also got an Ubee modem over our old one from California, which is a huge improvement, not sure why we got a new one in Arizona but an old, crappy one in California. No doubt it contributed to our poor internet service.
All is well so far, we have 57mb even though we pay for the ultimate package that guarantees 50mb. The trend is you’ll have fast internet speeds for the first week and then it drops to zilch for the remainder of your contract with TWC. We’ll see. I will mention we live in an apartment complex and we’re 1 of 2 people in the entire place that have internet, and the houses around us aren’t internet capable, which is what the tech told me. So that ought to mean we shouldn’t experience downtime or slow internet. My words, not the tech’s. You’ll have terrible internet speeds if you live in an apartment complex or in a neighborhood where everyone else uses the same ISP.

What poor customer service. I was on hold for a little more than an hour the first time just to have someone tell me they couldn’t find my address. So they blind transferred me. Another 45 min later and they can’t seem to find my address. The kicker is my address is right next door to my family who HAS twc. Everyone wants to rush you off the phone and no one seems to know what they are doing. Definitely do not recommend