Pet Scene

You know an owner is great when they call you back even if you didn’t leave a message. Always the best of customer service when I go there. Thank you Bonnie an staff!

My friend and I took her dog today for the self grooming service. I called ahead to make sure they weren’t too busy, Bonnie went on to tell me that they weren’t busy at all and as long as we come before 4pm we would be fine. We showed up at 12:45 pm and as soon as Ginger saw we were teenagers she treated us badly. Mind you we are well behaved, respectful teenagers. She continued to make rude comments which we returned with smiles hoping to ease her harshness. She went on to tell us to hurry up because dogs were coming. Well then why did she tell us we had all the time we needed until 4? When we asked about shaving the dog ourselves (which we had done a few months before) she told us that we didn’t know what we were doing and we couldn’t do it. Instead of starting an argument, we asked to just trim the dogs matted hair. She rolled her eyes and said she would do it. We dried the dog and she made a rude comment to my friend about how she obviously doesn’t know how to dry a dog. She begrudgingly took us to the drier machine which she rudely showed us how to use, and when my friend tried to mimic her motions she basically called my friend stupid and said she was doing it wrong. Our friend has worked there for over a year and offered to help us cut the matted hair, her boss didn’t like that and forced her to go on her lunch. When we asked for scissors to cut them ourselves, Ginger scoffed and rolled her eyes. My friend decided it was time to go and it wasn’t worth fishing the grooming process. As we were leaving Bonnie said «sorry we didn’t please you». My friend went on to say «it’s okay we’ll get it done somewhere else». Bonnie replied «no one will help you.» I’m not sure what brought on the rudeness from the start. Our friend that works there told us that Bonnie has been rude to her since the day she started, and she believes Bonnie has something against younger people. We may be teenagers, but we are nice girls and didn’t deserve the treatment we received.

I did the self service dog wash to day and boy was it worth it. The ladies helped me out and showed me what to do. For a little extra they trimmed her face and expressed her anal glands. You even get a punch card to earn a free bath. I will be coming back! I also just got my baby groomed here and they did a wonderful job on her! Thank you!

I’m adding to my previous review to say i still love what they do but when i took my dog in a few weeks ago, i was disappointed to see they’ve raised their fees $ 5 per service. They had a sign at the register apologizing claiming this was due to the minimum wage hike but didn’t that only go up like less than a dollar so far? I got my dog washed only and it was $ 40. With tip that was $ 45. So next time when i get him cut, with tip it will be $ 50? That’s just very disappointing. I like their services but my dog is small and that’s more than i pay for my own haircuts. I think they are taking advantage of the customer this way. I hate to look elsewhere but that’s just too much for a small dog. Sorry Bonnie but you’re going to push your loyal customers away.

My pup Charlie was not a fan of her first grooming experience. The staff was so nice and patient with her. Eventually they just has to pick her up because she wouldn’t go in the room. I didn’t get all the details I wanted before because of the commotion of getting our dog settled but felt comfortable leaving her. They called 20 minutes before she was ready and she seemed happy as could be when I picked her up.
We bathe at home weekly but we will definitely be back when it’s time for professional help and clean up!

We have been bringing our Chow mix, Camille, here since Bonnie opened several years ago. We originally tried the self serve but with as much hair as she has, we decided to go with the full service. The staff is always very accommodating and friendly. Bonnie always tries her best to squeeze us in even on short notice.

I love this place. My dog gets really nervous about getting a bath. The first time I went there they gave her a happy hood. It helps to block out the noise and settle her down. Another thing that helped her calm down was they didn’t kennel her. They took her and bathed her right away. I like that they are conscientious of my dogs needs. Thank you Pet scene.

I had a good experience taking my akita in for self-​serve bathing. The manager Ginger was very nice and everything was set up well. The towels were pretty small (they are highly absorbent, but I’d have preferred a bigger size because I had to go through 5 before I started blow drying my dog). The tubs are elevated, which I definitely appreciated, so I don’t have to strain my back. It would be nice if they could add some hooks on the back of the door to hang a purse because I had to put my bag on a table that probably had dog hair on it. But I would say this was a solid experience and I will return with my dog. They do a good job keeping things clean.

Pet Scene is absolutely amazing. This was my first visit. My Goldendoodle has unruly hair. She is also young. Bonnie was a gem from the very second I met her. She explained everything. Her team was very friendly and helpful too. They took excellent care of my dog. She had an amazing experience! They totally transformed my dog. I will be back soon!

Took my dog Bella here to get the de-​shed treatment. She looks so good! I totally recommend coming here. I was scared to take my dog anywhere because I have never taken her to get groomed or anything like that but I defiantly will be going back. The staff were all super nice and they took great care of Bella. Bonnie the owner even called me the next day to make sure I was happy with everything. Thank you!

This place is so very accommodating I can’t help but leave a review. I have two young children, and rather than unload them out of the van to bring my dog in, the staff kindly comes out to my vehicle so I don’t have to get them out of their car seats. They do a fabulous job with my labradoodle and she always looks adorable, whether she gets shaved for the summer, or just bathed and groomed in the winter. I am a loyal customer!

We have been taking our pups for grooming here for a while. They always come back looking and smelling awesome. Think my favorite part is when we head inside the dogs don’t turn around trying to escape, so I know they are treated well here. Today is my st Bernard’s birthday and wanted to get him his birthday bone. They were all out, they went above and beyond and gave us cookies for him instead. Thank you very very much! Pups loved them!

I went here for the first time today and I was absolutely impressed! The staff were so nice and comforted my dog because she was a bit nervous. I plan on going back because we had such an awesome experience and even better my dog looks amazing!

I took my little Stella there today and she came out looking absolutely beautiful. The staff is friendly and helpful. I highly recommend pet scene for your grooming needs!

This was our first visit and we were 100% happy with everything. We were greeted right away and offered helpful suggestions to our questions. Our dog went in right away for a nail clip and a tooth brushing even though we didn’t have an appointment. They also put her new harness on and sized it perfectly for her. Their prices were very reasonable as well. Most importantly, they were very sweet and gentle with our dog who was nervous about being there.

I have been bringing my fur babies to Pet Scene, since they opened. I have always been totally impressed and completely satisfied with the service I’ve received. I have a basset hound and a beagle. My mom has 2x basset hounds, because we work in our own family business it is always easier when we can bring all 4x dogs to get washed at the same time. Bonnie (the owner) ALWAYS accommodates us. She is always beyond friendly and treats our puppies as if they were her own. I don’t take my puppies just anywhere, but I truly trust leaving my sweeties here to get cleaned up. Great prices! Fantastic stock/​product in store and absolutely outstanding groomers! If my dogs like you, then I like you, and my dogs love the groomers at PetScene! GO CHECK THIS PLACE OUT!!!

Almost 4 years since my last (first) review and I can still say, without a doubt, that Bonnie and staff are just as wonderful as they were the first time Bosco and I headed in. We’re still loyal customers, we still drive all the way out from Fontana to get him a bath here, and Bosco still complains every time he has to climb into the tub.
The business itself has really blown up… every time we go in, they’re busy. I love seeing small businesses thrive. and I couldn’t be happier that Pet Scene is doing so well :) Bonnie and her staff are always accommodating! I call, give them a day and time. and they have never let me down with scheduling. Even around major holidays, when I call last minute… they always manage to get us in.
Pet Scene is still super affordable, and Bonnie is still as nice as can be. We absolutely love coming here — me, because the staff is great and I’m still all about anyone else but me giving my dog a bath… plus everyone in my house is always happier when the dog doesn’t smell. and Bosco, cuz Bonnie and staff always have extra belly rubs and treats for him :) It’s a win, for all parties involved: D

I love pet scene. They can usually accommodate me last minute and do a great job with my Maltese. They have a cute little boutique with leashes, toys, treats, etc. You can even wash your dog there yourself and use their tools for a fee. You can even bring your dog by for just a quick nail clipping. Good little grooming place with Friendly staff.

Pet Scene is GREAT! I took my Mini Schnauzer last weekend to use their self serve wash and the team at Pet Scene was so helpful and attentive. They set me up quickly showed me how to brush or cut out any matts and then gave me a quick tutorial on the proper way to wash my dog and how to lather him up with the shampoo. They let me go about my duties and kept checkin back to make sure I was okay and still able to handle my feisty boy. The whole time the were taking care of other dogs who were all so happy during their time there and the staff was so good with all the dogs and me and my dog. After I got my boy all washed and rinsed they showed me how to properly clean out his ears and then how to use the drier and come and dry him. We walked out with a very clean and happy dog. My back wasn’t in pain and I have never gotten him so clean on my own. Before I left I made an appointment to have him groomed later that week. They did an excellent job on him. He usually comes home agitated and rubbing and scratching after a groom. But Pet Scene did such an excellent job with him, he was happy, feisty and has not rubbed or scratched at all.
I am so happy I listened to the reviews here. They truly do a wonderful job and care about the dogs they have in their care. Great staff, the owner is helpful, looks out for your best interest and very professional.

I just moved back into the area. I have a 4 month old female mini schnauzer. I was looking for a place to do a good schnauzer cut. I looked on-​line and found this place! It was late at night, so I sent an e-​mail for an appointment. To my surprise, it was answered that night by the owner Bonnie! She told me the date and time was probably good, but she would double check in the morning. Again, in the morning, I got a confirmation from her! WOW!
I picked this place because they had pictures of the Staff and a brief profile on each of them. Kaley is the groomer I picked because she has mini schnauzers! The week before her appointment I needed something from a «pet store» so I stopped in to see if they had it. They did and I also got to meet Kaley and see the grooming area! Was completely impressed!
When I dropped my baby off on Friday, Kaley came out to meet her and made me feel like she was in good hands. She told me she would be ready in 1 ½ hours. I ran some errands, came back and there she was — GORGEOUS! She looked so pretty with her cut, smelled beautiful and looked so happy! I will be thrilled to take her back to Kaley over and over and I know my baby girl will be happy to go! THANK YOU!