Moist Realtors Inc

I have worked with the Moist group for many years. They are extremely professional, quick to respond to issues for both owners and tenants. I dont know what others are complaining about here… maybe these are newbie tenant wannabes. All I can say is that Moist are proactive as managers. They are very honest, and fair with money. They are quick to respond to tenant needs. They are very well organized, and provide reports and accounting for everything. I previously worked with other property managers in Calimesa and Yucaipa, But Moist is by-​far the best. I give them our highest referral. J.T.

Took almost 8 months for them to follow through on a water leak, never return calls or update on repairs, better yet the management said they’d send a Plummer one morning and showed up with the owner unannounced! Surprised they’re still in business. Worst management ever! Enough said!

Leased a home from Moist, they were hard to deal with, but they were fair and we were fair with them. When we moved, we gave them over 30 days notice, asked them to walk though the house after we moved out and had cleaned everything, we got the full deposit back. We took care of the house and returned the house to Moist in the same or better condition as we received it.

I don’t have a single positive thing to say about this leasing office or its practices. We signed a lease with them at the start of the year and it was pure crap from start to finish. They let us move in with animal urine stains on the carpet, something they eventually almost fixed by sending in a professional to clean the carpets, but some never came off and he even quoted «If I can’t get those stains out, no one can.» We made sure he noted that on the bill he sent Moist. We got to pay the same amount in rent regardless of the stains staring at us throughout our time at the house. Six months later they inform us that the owner wants to sell the home, and once it was listed we’d have 45 days to find another place to live. Well six days later the house was sold and suddenly 45 days became 30, just like that. Then the broker who originally quoted the «45 days» kept showing up unannounced a couple times a week to «inquire» about where we were moving to and when we’d be out. Borderline harassment. Once we eventually did find a new home to rent we signed a lease that didn’t start until 5 days after we had to be out of the house, so we were homeless, HOMELESS, for almost a week. No apologies. No keys for cash. Nothing. Just «hurry and get the hell out so we can collect our commission for the sale.» The final insult came when they returned our security deposit. $ 140 for carpet cleaning and $ 115 for other cleaning were retained from our deposit, with THE SAME EXACT RECEIPTS for the cleaning they had done on the place when we moved in. They literally quoted they’d cleaned the place through and through on Sept. 10 (even though we already had) and they sent us receipts with dates from December and January… essentially saying they were trying to clean the same stains that were there when we moved in and would not come out even with professional help. So in short we were booted from the house, homeless for almost a week, then nickel-​and-​dimed on the way out. The lack of integrity at this office is astounding and should be punishable by law.

Do not rent from this company!!! They ignore your phone calls and never follow through on repairs.

We tried using Moist Reality to help us rent our home and they literally did not do anything. They wanted 10% of the security deposit and 10% of the monthly rent. They said the 10% from the security deposit was to cover the cost of adverting the home, but they only advertised the house on free publications. They would not post the listing on Craigs List the weekend, which is when most people are looking for listings. After 2 months of not having a single a single person interested in the house we decided to fire them and list it ourselves. We listed it on Craigs list everyday of the week and had a small sign in our front yard and were able to rent the house to a nice couple within 2 weeks. Bottom line to not sue them they are lazy and are not in a hurry to rent your property. I would not recommend this real estate company to anyone.