Pizza Hut

Horrible service. Placed an online order, and an hour later we were still waiting for it to be made!

The pizza is good and consistent with other Pizza Huts.
We ordered our food online (pizza box with wings and breadsticks) and it arrive about 20-​minutes late. Okay, no big deal. We also ordered extra marinara sauce (since we use a lot and like to dip the pizza in it. Asking for extra sauce ON the pizza makes it too soggy). I made sure to include instructions asking them not to forget the sauce.
Guess what? They forgot it and only included one marinara sauce cup for a double order to breadsticks and two medium pizzas.
We called twice in a span of four hours asking them to bring the sauce. Second time the person on the phone said they were sending someone out immediately. It’s been an hour now.
I know extra marinara sauce is a petty issue worth only a few dollars, but it’s annoying when every time we order they forget something.
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Called back again (five hours after placing our order, an hour since I wrote the review initially). Apparently the guy we were dealing with previously never relayed to his team about our marinara sauce situation. So… basically lied to us. What a wonderful team member to have!

Terrible customer service! Worst phone interaction ever! They don’t let you know the specials & when you ask they get irritated & short with you. I do carry out often & I dread going there but the kids love this horrible pizza. The lady running the front is always unpleasant.

Too bad there isn’t a 0.
I ordered online at 5:05 tonight. Upon calling to add to my order, I was told I would not get my delivery until 6:45. No problem, told them I’d pick it up. Susie, the manager, told me it’d be ready by 5:30.
5:28 I walk in and am greeted by her. Pay for my order, and even ask to make sure the delivery charge had been taken off. She assured me it was.
6:10 rolls around. My entire family is starving and pissed, as am I BC I’ve been ignored for 40 min. I asked the slow, unmotivated, attitude filled Aliana at the register about my order. Susie followed up and said shed look for my order. TURNS OUT, miss Susie says my order was canceled, so it was sitting in the back, getting cold for the last 40 min… This coming from the person WHO TENDERED ME OUT!!!
Meanwhile, I hear Aliana tell another customer that carry out will take 20 min, so I let them know that I ordered my carry out over an hour ago, and watched others wait just as long. Aliana didn’t like that, so I got more attitude and disrespect. I have 8+ years in retail, pizza, and customer service experience, including management. I’d have sent her ass home for speaking to the customers in the way she did. Customers pay your bills in the grand scheme of things. If you can’t do your job, at least smile and pretend you can.

So definitely the worst experience with this pizza hut and we’ve ordered from here before and never a problem but this time waited over an hour and we were patient but decided to call and check on our pizza and not only was it not even made yet they said they had sent A driver home so that’s why and it would be another 10min for it to be ready then be delivered, Worst and shittiest service ever will not be ordering nor dealing with Pizza Hut anymore.

Following the utterly horrible experience I had last week I felt that I needed to update my review because of the resolution of my issue by Pizza Hut.
Since the Manager basically dared me to call corporate, I did –as noted in my previous review.
A few days later I was contacted by the district manager, and he truly went above and beyond in terms of customer service.
The Manager of the store was fired, I was introduced to the new general manager before the store’s staff had gotten the news about the change in management.
I was given a cash refund.
The District Manager gave me his personal cell phone number so I could call him if there was ever another issue that rose to the level of the last one.
He also made us a pizza for free himself, though he did warn me that he hadn’t made a pizza in about 8 years. He did a good job on it though.
I left very happy with the resolution, but there is more.
The district manager called me about 2 hours later, to apologize again for the situation, to thank me for bringing the issue to his attention, and to ask how the pizza was.
Joe should give a class teaching perfect customer service.

The Worst customer service ever. I came here a few months ago to pick up a pizza. I walked into the establishment and 3 people who were working seen me standing at the register. Not one person said «hello» or «can I help you?» After awkwardly standing there for minutes the only person who greeted me was a girl who came out from the back of the store. She was the only nice one.

If u want greasy, good quality pizza, with lots of calories :) this is the place lol very yummy and inexpensive.

Greasy greasy greasy.

I ordered on my phone and was given a time for delivering. The driver was 10 minutes early and the pizza was hot and delicious. I ordered extra cheese and next time I won’t because way lots of cheese. Definitely recommend and will order again.

I want to give this place 0 stars but Unilocal won’t let me. This place is run by a group of idiots who don’t know a topping from a door. They seemed courteous but they could have just been in la la land when taking my order.
I ordered pizzas and because I was hungry so I didn’t check the pizzas.. ALWAYS CHECK THE PIZZAS! they will skimp you on the expensive ones.
When I called to discuss the error, I was hung up in THREE TIMES! when I asked to speak to manager, I got to talk to a dumb 15 year old who tried to pass off as one. He thought I was dumber than him.. I’m sorry but no one is dumber than you. He pretended the connection was bad, if I can hear you, you can hear me…
Andrea is who I spoke to and she was unfriendly, rude, and she refused to pick up the phone. I paid for my pizza which pays for your job so work for the customer.
I love pizza hut and this establishment does a dishonor to your rep.

Yes this place is stuck in the 80’s. weird, dirty, unorganized, and BIG. That’s right big! I’ve never seen a Pizza hut that has a dining area AND a play area! Its like a mini Chuck e Cheez’s.

What a horrible experience our visit was. We usually have pizza delivered from this location, but we decided to take our grandkids because of the large play area. My first disappointment was they closed down the salad bar. The manager’s excuse was that people kept complaining that the lettuce was wilted, so she closed it down. Seems there were not enough employees to keep it fresh. Apparently, there were not enough employees to keep the place clean, either. The restrooms were unusable.
Because of the deplorable conditions of the location, I doubt if we will even have pizzas delivered anymore.

This place was great about ten years ago. I will probably never come back again. I believe the staff need to be drug tested because it seems like this places hires «clean and sober» people only. If you have been in Yuba City long enough the joke is «clean and sober» means tweeker most of the time. ANYWAYS, the service is a joke, the pizza is HORRIBLE… Fail.

I give this one star but that is because it will not let me give ½ star. This place is incredibly dirty! We had to wipe down our own table with napkins and we had to wet them in the bathroom! The employees are only there so that they can ignore you and if you ask them anything, they will tell you, and I quote, «Everyone who works here is an idiot». This place only gets one star because you can’t argue with the truth of that statement, plus, they WERE open.

I CAN’T AGREE MORE TO THE OTHER REVIEWS
Do I even have to give a star???
These ppl are idiots and cant even make a pizza.
I couldn’t have ran outta there any faster!

My one visit to date to the Hut was a favor to someone whose flu subsided enough to whet an appetite for the Stuffed-​Crust Pan Pizza. I haven’t reviewed the Food Facility Inspection Report for Yuba City’s Pizza Hut, and I certainly don’t wish to present my gag reflex with that challenge.
Aside from the parasitic film covering every square inch of the facility, the service is precisely what you’d expect to receive from a staff of what at least APPEARS to be ex-​cons. I called in my order at 5:07 p.m. and was provided a 5:30 ETA, so I inflated that and stopped in at 5:45 with the reasonable assumption that the order would be ready.
I then waited 20 minutes.
I was so frustrated by the time my order was announced that I snatched the box, hauled ass to deliver it [with an apology for my tardiness] and discovered that the thing was charred beyond the likeness of anything that could ever have been edible. Had I been offered a refund, I would have demanded an electronic funds transfer to avoid stepping foot in that putrid hole.

I normally like Pizza Hut, but this is the worst one if been in. The building is in need of a remodel. It is not very clean and one of the strangest things for a restaurant is they have no knives to help cut the pizza they failed to cut all the way through.

if you were to write a check list of all the things you least desire in a restaurant this place would hit them all.
1. Filthy– You enter and the smell of urine and stale beer hit you like like the streets of New Orleans after Mardi Gras. That feet stick to the floor kind of smell.
2. REALLY bad Service… i guess if you check the rude and stupid box on the application you get bonus points
3. Just bad Pizza
3 for 3 pizza hut congratulations you win

Not the cleanest Pizza Hut that I’ve ever been to! Walking in to this establishment will have you thinking that you’ve just been transported to Linda, CA. The Pizza Hut located in Linda actually has a better appearance than the Yuba City Pizza Hut. I actually like Pizza Hut’s pan pizza however, it’s tough to enjoy it when you’re thinking about your food being prepared in this particular restaurant. Of course… the food still tastes good.