Great Lakes Prosthetics & Orthotics

What a friendly, professional group! The orthotists are skilled and very knowledgable. Convenient location right at the hospital. They took great care of us. Went above and beyond to help us out. When you are scared and concerned it is very helpful to have friendly, kind people to help you out. Love their front staff! Checked our insurance coverage right away. Would not go elsewhere.

They were friendly but the administrative staff were deceptive and not competent. At first the receptionist told me as long as my insurance policy was not an HMO — my insurance would cover the equipment. Then we waited 20 minutes for the tech in the waiting room. After we finally got the equipment and came home we got a call from their office telling us that our insurance did not have a contract with Great Lakes Prosthetics and would not cover it and we could not return the equipment since we already took it home! So, I was stuck paying $ 185 out of pocket. They made no effort to correct the situation. I feel they could have confirmed if my insurance covered the equipment before giving it to me but they did not. I would not recommend them and certainly do not trust them when they tell you «oh yeah, your insurance works with us.»

I rarely give 5 stars but this place rocks for all your orthopedic needs! I needed custom inserts for my foot for running. The staff here really take care of you. I had an extenuating circumstance and the office manager Deanna tried her best to accommodate me. I am grateful for her efforts. The doctor on staff is super knowledgable and gave me so many helpful tips about my foot problem. The staff are friendly and truly care about your well being.
Don’t bother filling your ortho Rx at the U of M ortho center! They are inefficient and a pain to deal with.