Hertz Rent A Car

I’ve rented from here twice and both times the car reeked of BO. Most recently, I reserved a rental car online, one-​way from Utica to NYC. For some reason these knuckleheads gave me an estimate of 60 miles on my pre-​bill. (It’s actually 240 miles.) I thought it was a little odd, but I assumed they did it in order to match the low price I was quoted online. However, when I reached NYC I was surprised to find that my bill went from $ 161 to $ 269.
I called Hertz’s customer service line to ask for a partial refund because the mile estimate was so far off. The moronic customer service manager claimed that the Utica office couldn’t POSSIBLY be expected to calculate the distance between Utica and NYC and that I should have realized that 60 miles was just a placeholder. I mean what kind of age do I think we live in, where someone could use a simple tool to figure out the distance between two places in NY State? Perhaps I’ve watched one too many futuristic movies? This is a rental car agency after all, not Jarvis from Iron Man.
Now I get it. The people at Hertz are either too dumb, lazy, or dishonest to open Google and calculate accurate mileage. That’s their business model. I should have double-​checked, I shouldn’t have assumed, etc… But why put 60 miles? Why pick such a random number to put on the bill? Why not put 1 mile? Or hell why not put 1,000 miles for that matter? 60 miles is so arbitrary that it seems intentional (and maybe it is, but for nefarious reasons). OR why not put the actual mileage between Utica and NYC and then charge me for any overage? Is that such an impossibly radical idea???
Well, I am happy to tell you that I recently rented from Avis, in preference to Hertz, and they were able to estimate the actual mileage between LA and San Diego – didn’t even have to ask them to do it – and my bill contained no surprises. I can’t say that I’ll never use Hertz again, as I’m sure there will be instances in my life where I have no choice. But I can tell you that I will use Avis over Hertz whenever possible as they are much more competent and honest than Hertz. Plus the car didn’t smell like curry and sweat socks.

Worst Customer service possible! Stay away. Reserved a prepaid car after taking a train from Syracuse to Rome. When I reached Rome, I figured that this location was suppose to deliver my car. But when I called, they said they only provide cars to people who fly into Rome. (Then why do you allow people to reserve online?)
The person on the phone was rude, and rather than solving the situation just wanted to get away from it. Kept giving me a 1 – 800 number to call and hung up while I was still speaking… The customer service agent on that 1 – 800 number was even more rude and was literally yelling on me for not being «smart» enough to not able to figure that Rome was a «private» airport! Anyways, I have always heard Hertz has the worst customer service, experienced it for the first time. Never rent from this location or from Hertz ever again!

I cannot say enough about how great this place was when we went in there. The manager trainee Ashley B helped us and she was outstanding. She did a really great job explaining everything to us and was so helpful. She also went out of her way to fill the tires and clean the car and make sure we were all set. She was great and I will definitley go back to this location even though it’s very far out of my way.

Cheap and friendly

These guys went above and beyond the call of duty when Amtrak was 2 hours late, meaning we couldn’t pick up our rental car, stranding us in Utica. Manager Sean called other Hertz offices, then when that didn’t work out, he even called other car companies. When he found out none were open, he worked out a deal where we could get off the train in Syracuse, pick up a car then drop it in Utica with no drop charges. Then he gave me a ride back to the train station so we could continue our journey. What a great guy!