Custom Sound & Wireless

Heed this warning before it’s too late! The customer service here is horrific. It took over two months to schedule an appointment and when asked if we could refund our gift card the guy responds «well look at the receipt». We ended up buying a car starter, which required two installations and still does not work. They refuse to try and fix it again. When promised a 10 minute fix the second time, it took 2 hours!
Management if you’re reading this, I don’t think you can even salvage what you call a business. As for any potential customers RUN!!! FAR AWAY!!! Take your business to CNY Starts or Big Apple! This business is corrupt, lacks customer service, and is a detriment to the word business itself. I work customer service and would NEVER treat my guests like this.
I will be reporting them to the BBB and hope everyone takes their business where they are appreciated.