Apple Chevrolet Cadillac

You know what stinks?
It stinks when you’re ready to make a deal on something, in this case lets obviously say a car, and the other side is not willing to deal or I guess that they think they have something «special» so they do their best to obfuscate the process.
I will admit that I very purposely changed the rules of engagement in that I had no interest to get into some emotional high stakes poker prematurely or to be gooned by a dealer before it was time so I attempted via email with the Internet manager to get his best out the door pricing on a particular car except I was met with a lot of resistance.
On my initial email I clearly explained the exact car I was looking at, the fact that I was ready to buy this week and that I wanted his best out the door price so that I could compare apples to apples as of course I’m also shopping comparable cars at multiple different dealerships.
My first email was ignored and in return I more or less got the website advertisement sent to me with a note to call for pricing. Nice, but that’s not what I want to do and last I checked I’m the one with the money to spend so in terms of following instructions that would be a giant «F» as in fail. The vibe was the equivalent to asking someone a question and getting a question in return versus an answer.
My second email elicited a more meaningful response in that I did get an out the door price except that it clearly was not the «best» out the door price as it was more or less the sticker price with all of the taxes, tags and fees added on to it. I mean, WTF? Does anyone actually pay sticker for a car especially not a new car where you know that there is always a ton of marked up fluff added onto the price and when a simple two minute Internet search will tell you that there are similar cars available who’s sticker prices are similar or 10−15% less before any negotiating?
My third email noted that the day prior the car in question was listed on the dealership’s website and other sites like
and
as being one thousand dollars cheaper than it currently is listed and other sites like
still have the car listed at the cheaper price yet when I mentioned this I was rebuffed with a «the current price on our website is our price».
Great.
So while the car in question is nice, just because I’m doing things a little bit differently I sure as hell am not going to pay sticker for it and as much as manager guy «warned me» that the current price is a great deal and that it will go fast I’ll pass as the price is not THAT good and there are several other cars available that are very similar in terms of year/​mileage/​model from other dealers who so far seem much more interested in making a deal.
Thanks for nothing Gary!

I took my 2012 Chevy cruze to get inspected. Never had no issues until this time. They told me that I was going to need 1100 dollars worth of work. They said I needed new calibers and new front brakes and that I needed my back breaks adjusted. I told them no way that was impossible because it is still like a brand new car with only 20 000 miles on it. I denied the work and took my car somewhere else. I explained everything to the mechanic that I took my car to and showed them the paper stating what apple said that I needed to pass inspection. The mechanic looked at everything on the car that they said I needed and he said that my calibers was not leaking and my breaks was still like new and that my back breaks did not need adjusted. So pretty much apple tried to rip me off and thought that I was stupid and would pay them all that money to fix my car. How many other people did they rip off??? Please be careful dealing with apple. If what they are saying does not seem right to you go get a second opinion before agreeing to let them do the work. Even if your car does need work you could nine times out of ten get the work done cheaper somewhere else!

Purchased a used vehicle from the dealership and needed to register in NJ (At the time I had dual addresses due to work). I had a very bad experience with Apple nissan as I purchased a vehicle the year prior and my plates were mailed to my nj address and stolen. I explained to Mike King general manager that I was ok with the price but wanted to make sure that the same issue was not going to occur. I shake hands with mike and go in to see Phil Simmons (Finance Manager). The paperwork was ready and I signed all the documents but I was informed that the dealer did not have the title and it would take up to a week to correct the issue. At this point I prepared t walk away as we were moving back to NJ on a permanent basis and did not feel comfortable taking a vehicle with no title. Phil has a conversation with Mike and they came up with a dealer plate on the vehicle for the week until they received the title. Again I was not comfortable but agreed to drive the car home to my PA address as the vehicle would be parked in the garage and not utilized the entire week as we were in NJ. They explained to me that the dealer was insuring the car and that we should consider it a loaner as they needed a week to get the title. (IS IT ILLEGAL TO SELL A VEHICLE WITHOUT PROPER DOCUMENTATION)? We hear from Phil and arrive at the dealership a week later. At this point we finished signing more paperwork??? and drove of with a temp plate which was good till the 4^th. Phil mentioned that we would have to get the vehicle inspected with the temp plate in Nj, send him a copy of the inspection sticker before he would be able to release the registration to us. (Again I questioned the process but was assured that is how things are done). Went to inspection in Nj as was told by a manager at DMV that without a registration I can not get the vehicle inspected. Called Phil and this came as a surprise to him. My concern was that the PA inspection that was on the vehicle was removed by the DMV manager before he verified that we had the proper documentation. My wife continued to drive the vehicle minimally as we were afraid of being pulled over with no inspection. Heard from the dealership that the title was in and that we had to resign all the documents??? Again more confusion!!! Documents arrived and we were to believe that the registration would be here in time as our temp plates were ready to expire. Apparently the title that they had was incorrect??? And that the correct title had been found and that’s the reason we needed to resign all. Contacted the dealership a week prior to the plates expiring and they reassured us the registration would be in on time. NO LUCK, two days prior I contacted the dealer and explained the situation. I demanded loaner plates, or an extension on my temp and both could not be done. I then requested to have a rental dropped off at my NJ location and they stated «It would not be cost effective for them to do that». I was not pleased with the answer and had my wife call them back. We were in panic mode as my wife needs the truck to drive the kids to school. The 3 options that they thought were helpful — 1. Drive with an expire tag which they told my wife was no big deal and that we were over reacting, 2. they would type up a letter for US to go to the nj dmw and get an extension. Wife calls nj dmw and was told by two supervisors that is impossible to do as this was an out of state purchase 3. we would have to rent a car and they would reimburse us. We decide to take the rent a car and had a check sent to us to cover the expense. WITH THE CHECK ALSO CAME MORE PAPERWORK THAT NEEDED TO BE SIGNED. I refused to put any money up (deposit) for the rental so Apple chevrolet called after much going back and forth and had a rental set up and stated that the registration should be in by the 11^th. We arrived at the car rental this morning thinking it would be a 20 minute process and come to find that the dealer did not complete the paperwork and we would have to cover the bill. We spent 2 ½ hours at the rental and cancelled our weekend plans to deal with this headache. I spoke to the owner and general manager of apple and both were apologetic but the apology does not correct the numerous issues we have had. As of today the vehicle is sitting in the garage with no registration. I am a victim of apple chevrolet and as a consumer feel taken for a ride and nothing I can do but sit and wait. I’m sure my registration will eventually arrive and the dealer will wash their hands and screw over another customer with poor practices. It stinks that we are at their mercy and the only solution is to deal with it and listen to the many apologies. The above are all factual events, as we were very patient till now.

I brought my vehicle in after I received a recall notice, as well as for an oil change and tire rotation. Nat was extremely helpful and professional. I would recommend you to anyone looking for service.

The brake calipers tied up on our 2007 Chevrolet Equinox. We dropped the vehicle off over the weekend and the problem was diagnosed very quickly. While we waited for parts, we were offered a rental car at no expense. The lines of communication were constantly open during the repair process and the vehicle was repaired, cleaned and washed and returned in tip-​top shape. Excellent service from Nat and his crew of technicians.

I bought a car 1 year ago from a horrible dealership and got suckered into a bad car deal. I have been unhappy that whole time. I owed alot of money on that car and wasn’t sure if anyone could help me out. Apple sat down with me spent alot of time going over every option. They treated me with respect, they were polite, caring and most of all looked out for my best interest. I am proud to drive around in my 2013 Cruze. I cant wipe the smile off my face. I owe the Apple group a world of gratitude.