TERRIBLE!!! Hower’s Construction installed our fireplace insert in August, 2015. When the winter months came around, we noticed cold air coming in from all sides of the fireplace. We called Hower’s Construction to see if they could come out to our house to see what could be causing the problem with the cold air coming in.(Left Msg.) They returned our call to set up an appt. We agreed around a lunch time, between 12−1pm. The day they were suppose to come out, they called and said they would be late, they had a customer emergency. They never came out to our house and never called back. NOSHOW/NO CALL!!! Iris and Steven Kaczor