OC Hearth and BBQ Repair

If your reading to see who to call, just stop and call Kevin! He was very professional and does a great job.

About a year ago, Kevin came out to fix our BBQ, in a word he was and did a fantastic job. Called him and left several texts, no call back. I guess he doesn’t want the business. Do your self a favor seek someone else.

Kevin does a great job and is very knowledgable. We had just moved to Newport Coast, and the fireplaces /​fire pit needed lots of help. Kevin recommended appropriate solutions for each problem, and we couldn’t be more pleased with the results. We recommended Kevin to our son and a neighbor, and both were pleased, as well.

Quick, professional, on-​time, fair price. Thank you, Kevin!

Contacted Kevin by text, quick response back and he was able to accommodate my schedule to inspect and evaluate the problem with my fireplace. He diagnosed the root cause for the main burner not lighting and had the part on his truck, it was quickly replaced and tested. after the initial repair we noticed that at times the fire would go out and restart, Kevin adjusted the flame and ignition in an attempt to correct and after several adjustments it looked good. over the past few days the problem continued. i contacted Kevin by text again, very quick to respond and set up a time to check the fireplace, Kevin showed up on time and took all the time necessary to clean, adjust, and make sure that all was good. And All is Good. Kevin is Honest Fair and easy to work with, highly Recommend

Absolute disaster, contacted these people November 24^th to have 2 standard glass doors fitted for each of the fires in my home. I was told it would take 2 weeks (3 tops) to order the doors and receive them, I paid the gentleman in full up front. 3 weeks went by and I still hadn’t heard a thing from these people, my wife called them, left a message and nobody returned her call. I finally got a hold of the guy via text who provided me with the original quote, who let me know via a terse text that the doors where on back order and delayed and had no idea when he was getting them. Maybe it was unreasonable of me to expect a man who had already picked up a $ 1200.00 check from me to communicate with me and let me know what was going on. I told them if they couldn’t tell me on Monday when I should expect the job to be done then I would be forced to cancel and go elsewhere. The said gentleman text me on the Monday to let me know he would be in receipt of the doors next week and we scheduled a time for installation. Well that was today, the gentleman said he would be here between 9.30am and 10am for installation, I took the day of work to wait for his arrival. I received a text message from him (not a phonecall, they have never given me the courtesy of a phonecall ever) at 9.48pm to inform me he didn’t have the doors after all, he confused my doors with someone elses and that he would no longer be coming by to do the installation. He informed me he would call the vendor that ships the doors to see where they are. I have since notified them that I want a full refund. The entire experience has been atrocious, appalling customer service, zero communication and an enormous waste of my time. They have promised me they will mail a check to me with a full refund, we will see. My advice is, if you’re going to hire these people, don’t pay them up front, make sure you have plenty of time and don’t expect communication from them. Really disappointing.

Kevin in one word is — Amazing. He was able to come out within a couple hours of me contacting him. He is extremely honest and straight forward. He was in and out of my house with repair completed in less than one hour. At no time did I feel like I was being taken advantage of. His customer is excellent and is a very pleasant man. In addition that, his price was quite reasonable. I would use him again in a heart beat! Highly recommended!

Kevin did a great job of assesing the problem and he quickly fixed my see-​through fireplace so I can enjoy it again. He was neat and clean, and I appreciated that he drove out of his usual working area to provide service. Technicians in this field of work are virtually impossible to find, so I’m grateful for his expertise.

Called Kevin out to get glass doors on my newly remodeled fireplace. He came out and seemed to be really good. He brought samples and explained what we needed to do to finish the fireplace before the doors went on. After we completed the work, we called Kevin and never received a returned call. Have called many time and never receive a call back. He just disappeared like mentioned in other posts.

Kevin was on time and gave me free estimate to let me know if my grill could be repaired. Although it wasn’t repairable, I appreciated the service and now I know I need a new grill.

Kevin was easy to get hold of, prompt, and knew what he was doing.
He fit me into his busy schedule for both a consult and then to return for the repairs. He and his helper returned promptly and did a great job cleaning the grill and making it start (new injector, etc.)
Kevin also pointed out some potential wear issues on the grill but said he could do a patch on a couple problem areas on the gas burner that would be OK for my light use of the grill… and save me a good chunk of money.
I had another mobile BBQ guy out about two years ago who did not properly diagnose or repair my grill; I feel confident that Kevin did the job right, and he was professional, prompt, and pleasant to deal with.

Found the company on Unilocal and made the appt to come out to look at our gas fireplace that wasn’t lighting. He showed up late, but he showed up…(so there’s the one star). We were told he tried everything else so it meant it was the box, and he’d have to order it. Said it would be about a week (that was 6 weeks ago). We were charged $ 100 for the service then $ 200 for the part, so we paid $ 125 — and never saw him again. No return calls. No return texts. Why is this industry so sketchy???

Kevin did an excellent job restoring my 10 year old, well used, LYNX grill to virtually new! I had to cancel our initial appointment but Kevin understood and showed up right on time as promised. He performed an initial assessment, advising me of the parts needed, and finished the job the following week. I have recommended him to several neighbors already!

Kevin did an excellent job on repairing my direct vent fireplace. I was concerned at first because all the Unilocal reviews were about bbqs and not fireplaces. I contacted him via text, because that is what his website recommended for fast response. We arranged an appointment and he arrived at the arranged time. I have had too many contractors show up late or call me an hour after the appointment to say they were running late. His repair cost was very reasonable and he even recommended I add a safety feature by getting a wireless remote from HD to shut off the fireplace completely for child safety. I’d use Kevin again when I have a need for service on this fireplace.

Ran off with my money for new ignitors, and will not return calls over a month.

The burners on my 11 yr old Lynx grill were not functioning properly. The holes in the burners were eroding allowing too much gas to escape causing the flame to be too intense. I removed the burners and found that one of the air shutters had come off the burner and was stuck on the post that turns on the gas flow in the front panel. The burners were under warranty. I called Lynx and had new ones sent. They did have a service charge of $ 30 each to ship them. These are the brass ones. You can get the cast iron ones online for about $ 100, but I was told that they won’t last as long as the brass. Since I was replacing the burners and since I could not get the air shutter from behind the front panel, I decided to call and let an authorized repair person do the work. Plus, I wanted a nice cleaning as well.
I contacted Kevin at OC Hearth and BBQ via his email. We communicated via email over the following week to work out the price and scheduling. His price to clean the BBQ and replace my new burners was $ 199. He showed up at the appointed time and cleaned my BBQ. He cleaned the cooked on grit and oils from inside the grill and he replaced the burners with the appropriate air shutter settings. It took about 2 hrs. He advised me that my ignitor/​spark generator kit was fried. He said he would put it in if I ordered a new one from Lynx. Or he said I could continue to do what I had been doing which was to use those long candle lighters to ignite the flame.
I think Kevin’s price was fair and the work was as expected and promised. I now have a clean functioning grill.
The next time I need repairs or major cleaning for my grill, I will call Kevin.

Would give him 10 if I could.
Had 8 – 9 yr. old BBQ Galore Grand Turbo in desperate need of repair — burners rusted/​clogged, ignitor not working, regulator (as it turns out) needed replacing, plus a bit of cleaning after neglect.
I was thinking I needed new burners (not cheap), as I sort of cleaned the burner holes about a year ago. Kevin didn’t try to over/​up sell and said they just needed to be drilled out proper.
Did that, cleaned up and replaced the ignitor, ceramic tiles and regulator. Did a fantastic job at a very reasonable price.
I grill/​bbq a ton and you have no idea how different this grill is now.
Kevin was prompt, kept us informed of delays and as mentioned, did a great job with my baby.
Let it begin…

Two requests for service. Not one return call.

I bought my husband a Thermador Barbecue about 5 years ago — I got it on sale as a floor model and saved 50% and it was still 1600.00 so when he told me that it wasn’t firing up and he tried everything (he took it apart, cleaned everything and it still didn’t get hot), I was seriously disappointed. He wanted to get rid of it and buy the Green Egg. There was no way I was going to have that ugly thing in my backyard so OC Hearth and BBQ repair to the rescue! YAY!!!
The BEST 75.00 I have ever spent. Kevin came to our house (on a Sunday, no less) and worked his magic. My husband had a big, big smile on his face when he fired that baby up last night–

I neglected cleaning my built-​in BBQ so long that I almost blow’d myself up. The burners were so clogged that the flame redirected out my knob holes and things got ugly. Replacing a built-​in grill is not cheap, so repair was my goal.
Kevin from OC Hearth and BBQ Repair put in some serious work, replaced a few parts, and got ‘er fired up again. The dude tests like crazy for leaks and seemed very educated on the topic of BBQs. So I sat back and enjoyed a cold beer as he resurrected my beloved ‘que for a price that seemed fair.