Kaiser Permanente Yorba Linda Medical Offices

Seems like this facility is always running 30 – 45 min behind yet always makes sure to remind you to show up 15 minutes before your scheduled time. Question — is this to ensure you always wait the perfect hour before you get to actually see the dr. I don’t get how they get behind, it’s not urgent care or ER and during all my 15+ yrs as a member I’ve never gotten more than 5 – 7 min out of any given Drs appt so how does this happen at 20 – 30 min blocks of time. Even more annoying is they only go in order so if your appt is 1pm and you arrive at 12:45pm but the 12:45pm patient ahead of you checks in after you. you now get trumped. No pun intended. Maybe I’m doing this wrong, I’ll just make an appt for the morning then show up later in the day whenever I want and bump those scheduled at that time… pathetic. Figure it out Kaiser!

The front desk receptionist are extremely rude. They don’t know how to talk to people. They expect you to know where everything is or know how their procedures work. If it wasn’t for my primary doctor I wouldn’t come back. Dr. Musherraf is amazing! Extremely helpful and sweet. Walks you through everything. If it wasn’t for her I would have given this office 0 stars.
Kaiser needs to fix their customer service.

Dr. Jang and her assistant Cynthia are absolutely the most friendliest and caring people I have ever came across! This medical office is beautiful and has the best patient care I have ever seen. I don’t ever plan on leaving this place– SO efficient!!!

Dr. Pearlie Lim, worst doctor we have ever encountered in all the years of being Kaiser members!!! Would not ever return to her. Very sad that I have to make such a review. Have never before encountered a Dr. who seemed to want nothing more than to have a verbal confrontation! There surely was no «thriving» from this Kaiser MD.

Great services at this location, pharmacy 5 stars very friendly and prompt. My wife and my family doctors here as well as vision care and other services.

Nice clean facility. Deanne at the front desk was really nice. Definitely more friendly than other receptionists at hospitals. So far so good at this place. I also like that it isn’t too busy in the mornings. Definitely nice change of pace compared to other Kaisers that I have visited.

We simply love this Kaiser. How could we not? They have Dr. Annie Carr! She has been my sons pediatrician since he was a new born. Dr. Carr is extremely thoughtful, caring, and knowledgeable best qualities to have as a doctor. I always leave feeling like I was heard and that my concerns are valid and important. I drive over 20miles to get here and it is very much worth the drive even in heavy rush hour traffic. The support staff is also very friendly and looking to make our visit comfortable. They always smile and greet me and my son. Check in is not a hassle at all quick and easy. The location is perfect close to the freeway and there’s plenty of places to grab a bite to eat if you’re coming from work and are hungry. Parking is easy too; there’s plenty of it!

This is by far the best Kaiser facility I’ve ever been to! It’s clean, new, spacious and tucked away in Savi Ranch, which makes for shorter lines, faster service, and plentiful parking. As a bonus, Costco is located just right across the street, which is super convenient for running errands!
My favorite part about Kaiser is how organized, efficient and quick their entire process is. As soon as you enter the facility, there are usually at least three or four friendly receptionists waiting to check you in for your scheduled appointment, as well as a kiosk for self check-​in. I pretty much have never had to wait more than five minutes to get checked in at this location!
Upon checking in, I have always been promptly directed to the appropriate department I was seeing that day. Again, I typically have only had to wait about five minutes before a nurse called my name and summoned me to the back. From there, the nurse always takes your vitals, asks basic questions like how often you exercise, etc. before directing you to a patient room. Shortly thereafter, a doctor usually knocks, comes in, asks a few questions, gives you a diagnosis, requests any blood tests at the lab downstairs, and calls in any prescriptions at the pharmacy downstairs.
It’s literally a one-​stop shop, which is so amazingly efficient! I can literally be in and out of this facility in less than an hour — every time, pretty much without fail :) I definitely think Kaiser YL has it down, considering all of their processes run like clockwork! Talk about best practices! ;)
Oh, and bonus — same day appointments are surprisingly easy to get! Evidently, their employees are cross-​trained. Whoa, another business concept at work in Kaiser! ;)
The only downfall to Kaiser (as a whole, not against this facility in particular or any other facility specifically) is the entire experience isn’t exactly personalized or specialized. Therefore, Kaiser HMO is great if you don’t have a complex disease or don’t require special care. However, if you have a chronic condition where you still might require specific care from world-​renowned specialists, then Kaiser probably isn’t the place for you. Their care is very standard, professional, straightforward and almost cookie-​cutter. Nonetheless, it works for me — and seriously, since time is money for me these days, Kaiser is buying me time + money :)

I come to their ophthalmology department. Dr. Mehta is great! My daughter has been with him for years and years! He is great with kids. We feel so grateful for for having him take care of her sight for this long. Every time we come he is always in a great mood and it’s a pleasure to speak to him. His assistants are great too!

So used to going to my old doc, it was my turn to actually try this as a new patient. I have gone to doctors where coming in early still didn’t guarantee you being seen early or you leaving early. Happy to say, this whole process of checking in with the reception area, waiting to be seen, having my vitals checked, seeing the doctor, having my instructions given, dropping my Rx at pharmacy, going to lab to get drawn, and picking up my Rx took an hour.
What? Seriously? Yes! Usually my wait at another doctor’s office was 45 minutes to an hour. I love the flow of things and how efficient their system is. The offices are clean, the employees professional, and nonjudgmental.
Again I can’t stress how streamlined everything is from making appointments, follow ups, check ups, viewing your labs onine, making an appointment online, yada yada yada.
Glad to be with this healthcare plan, now I know why people are happy… atleast in the Orange County area.

Called for an appt too see a physician @ 1015am. Got one for 11:30, i arrived late at 11:40. Came in for an eczema break out and since I was already there they offered if wanted to get a routine pap. Sure! Might as well get it done now. And then I remembered my left foot was hurting occasionally after work. After my thorough check up and pap with Dr Patricia Ng, I immediate went to the pharmacy to check in my script, then got called for my foot x-​ray then got my labs done and picked up my meds. I was in my car @ 12:40! Fast, professional and friendly staff!!!

Kaiser is one of those places that you either love or hate. I absolutely love Kaiser and would not want any other health care. I have had other health care plans and they were all a PITA compared to Kaiser.

I’m so happy to have found an amazing PCP here! Lots of parking and the check-​in lines aren’t too bad even if the line is long. Only thing I’m not a fan of is their lab& the techs that work here. Their very cold & rude! When you check-​in to process your labs they give you a slip to put in the box so your name can be called next. The lady was in such a rush she gave me no time to get up at all! She called my name & 2 seconds later she walked away! I proceeded to follow her and wait in a chair until a station opened up & both techs scolded me, not thinking that I hadn’t checked in yet when I did. Some patients such as myself can’t get up & walk extremely fast when their name is called and need extra time! Eventually she warmed up complimenting me on my hairbow and was all smiles! I can’t say the same for the pharmacy since they’ve given me a hard time because my card hadn’t come in the mail yet & was using my drivers license. They snapped at me and had no personality! All that matters is my amazing doctor & her nurse that have helped me in the right direction to figure out whats wrong with me! ^_^

my elderly father couldn’t pick up his glasses so he asked me to pick it up for him. since i work, i couldn’t get to the optometrist office in time and they only open weekdays until 6 pm.
i called them and they offered to send it to me for free, by certified mail. great service!

Check in was fast,
Facility was nice and clean,
Plenty of parking to be found.. .
HOWEVER,
My doctor in the was a dread.
She was the only one available in ob/​gyn in the short period of time that I needed a checkup and she was condescending, rude, and didactic. She had no discretion or respect for patient-​doctor confidentiality. I could not wait to get out of there and I am never going to her again.

Luv this location! Very well managed, and efficient. It is a very smooth process to check in, walk in, the registration desk is right there, check in, and go to the correct department. I can not tell you how many times I have checked in then walked up stairs for the appointment, and they are already calling my name. The staff is friendly, and attentive. The facility is never over crowded, I only wish that they were open longer hours.

It seems kinda strange to review my medical office, but when you have gone to crappy places before, a good place really stands out!
You mention Kaiser to almost anyone in California and they have an opinion… most either love it or hate it.
Everyone seems to have some ‘horror story’ about something bad that happened to a friend of a friend.
I switched to Kaiser a couple years back and so far it has been the best medical office I have dealt with.
Lab– 5 stars!
Walk in, sign in, no wait ever and you are outta there in 5 minutes!
The coolest thing, they send you an email telling you to go online and view your lab results… usually later that SAME day or the following morning! No waiting to find out what all that Unilocal eating has done to your cholesterol.
Pharmacy– 4 stars!
Pretty quick, easy and painless to deal with if you need a prescription.
My Primary Care Doctor– 5 stars!
My doc is also located here and she is by far the coolest primary care doc I have ever had. Smart, friendly, knowledgeable and something about her is very reassuring, which is nice if you are a hypercondriac like me when going to the doctor. She never seems to be in a rush to get done with you either.
Appointments– 5 stars!
Same day appointments? HUH? Really… yep.
Crazy!
Thrive.