Sears

I directly went to Sears’ Pick-​Up department to lug a patio set in my SUV that I’d purchased at another site moments prior. Sears is located right on Kimball Avenue away from the rest of the freaking Cross County Mall madness. What a difference in scenery! And landscape, added a kept appearance to the exterior.
Though the trip wouldn’t be far, I just knew I had to prep myself mentally to make 2 trips from Yonkers to White Plains and vice versa. I didn’t even park in the lot; I stationed myself in their curved driveway, went inside, showed my receipt. and here comes one of the guys pulling one huge box of chairs that he helped put in the back of the car. When I returned, the brother helped me hoist the patio table in the back of my car. Because he was so patient and helpful, slipping a decent tip was the only right thing to do.
I can only comment on a pick up order and not necessarily Sears’ interior and vibe. But if I may, I do want to point out, the efficiency between White Plains Sears’ customer service and performance as well as Yonkers Sears’ handling their end.

Very poor customer service at Sears– Yonkers. Each person sends you to someone else. Company not likely to last. Apathetic employees. Needed a trimmer for my yard. Left with nothing. Went to a winning store-​Home Depot– enthusiastic participants! Now that’s a store that’s likely to last!

This department store was originally John Wannamaker’s. They replaced the original Otis escalators with a Schindler.

Absolutely appalling customer service– Yonkers Sears location does not pick up when transferred to CS line. Corporate Sears tells me over the phone «you need to call the store». Paid over $ 600 for an item that has still not arrived– was supposed to arrive 2 weeks ago. Shame on you, Sears!

If I could give this establishment 0 stars I would. My family and I went to this Sears location to get a washing machine. Our previous machine did not currently wash our items thoroughly and left residue on our clothes and linen. We described to the sales associate, Navita, the type of machine we did NOT want. So, Navita reassured us that the machine we picked out was of better quality than our current machine and told us the machined would be installed for free. She made her sale and we bought the machine.
When the machine arrived they did not install the machine as promised. When we hooked up the machine 4 days later, it was too late to return it and get a refund. We began experiencing the same issues we experienced with our previous washing machine after we were reassured that this machine was different. This is not only bad customer service but lying to customers to make a sale is simply bad business and Sears need to hire people who are knowledgeable on the items that are being sold (I’m talking about you, Navita.)

First of all this disgrace of an establishment doesn’t even deserve one star but Unilocal doesn’t allow zero. I’m gonna make this very simple instead of getting into my very long, exhausting and frustrating experience I’ve had with these people…
Bought a stove– scheduled delivery for 3 days later, never came. Tried calling only to be connected with half-​English speaking idiots in INDIA. You can’t even speak to a store rep. They had no record of our order, even though I had a sales number from my receipt. I repeatedly asked for a manager and was told there wasn’t one. I was told they couldn’t make outgoing calls to call the store for me, yet after screaming for another 10 minutes she found a way to make a call. Still, I was told they simply didn’t know where my stove was. After I told this woman that they were causing me a tremendous amount of stress in my already high risk pregnancy and that I was prepared to sue the shit out of Sears if something happened to my child over this she finally «found» a manager. That jerk was just as useless.
I could keep going but my point is that I continually received the run around from this company. They are deceitful liars. We STILL have not received our product and currently building our evidence to sue them.
I checked the corporate site and there are PAGES of reviews of people who have had very similar experiences. There is not one positive review. Please do yourself a favor and don’t put yourself through the aggravation that they have caused us. I have also written letters to the BBB and attorney generals office of consumer complaints.
You will not receive decent, standard customer service. You will only speak to people in India. You will be given the run around. You will pay for an item that you may or may not receive.
This establishment has become a pitiful disgrace from the employees to the products to the service.

I decided to try the layaway plan at Sears because I found a deeply discounted item. I made a final payment on the item and was told to pick it up from merchandise pick up department. Once I was there the employee in that department held my receipt and said it would only take a few minutes but he was not being truthful. I was there for about 20 minutes when he returned stating my item was lost. I informed him I wanted a cash refund and requested his name (which he did not give me). I then informed him I needed my receipt back, which he returned and directed me to the register for a refund. The employee at the register did not know how to process refunds and wanted my receipt to go get a manager. I informed him I would prefer not to give him my receipt and requested he call a manager to the register. While waiting for a manager I called Corporate Headquarters who initially informed me there was no supervisor available and nothing they could do. A manager finally came over and issued only a partial refund, as she said that was all she had permission to do. I called Corporate again once I got home and they stated I would be issued an on-​line gift card for the inconvenience. Sears has definitely lost a customer. Hope this review warns others to avoid using lay away and losing their Christmas gifts due to incompetence of Sears merchandise pick-​up department. I took my business elsewhere and replaced the gift. I only upgraded to two stars because I finally received the Sears gift card after a few days.

Great prices, but the slowest checkout I have ever experienced. Took 40 minutes to check out with 4 people in front of me & 3 cashiers.

Overall the store is kept neat and is well stocked, this is about the only plus I can say (just to be fair). I have been going here for years and it’s more likely than not that the cashiers are either RUDE, don’t know or don’t care about what they are doing, have an attitude or are just paying attention to something else but the transaction at hand. I usually give places the benefit of the doubt before I go out of my way to write a review but this has happened so often already that I must say something to alert whoever wants to find out what kind of place this is before spending their hard earned money here. This past Sunday, just to describe my most recent negative experience, after maybe 25 minutes waiting in line (with just 3 people in front of me to begin with) I was called over by the lovely cashier lady. I proceeded to describe that I was returning one item and was purchasing 3 more. She had «trouble» returning the one item (which I had a receipt for and the item had all it’s tags) and kept asking the cashier next to her for help. As of now I think that maybe she’s new and doesn’t know better. As her frustration rises and she makes it obvious she finally was able to return the item and continue with the transaction. When she was done I gave her a coupon for points to be added to my next purchase which she said that I couldn’t use it because I had no points left in my card (she didn’t even try to scan it). I proceeded to explain to her that I did not need to have points for her to add this coupon to my account. She asked once again to the cashier next to her how to do this and he explained what I had just said. By this time she was already verbally expressing her frustration and how much she «hates this». She stuffed my clothing items in the bag with all the hangers (didn’t even try to fold them). I paid and left. I could have stoop down to her level and told her a thing or two but I did not want to spend one more minute in that palce. IF she was new and was more apologetic about all of the confusions I wouldn’t have been mad at all. But I’m almost certain that she wasn’t new, she was just a RUDE and SOUR individual who hates what she does for a living and thinks she’s doing me a favor by ringing me up. This has been the overall attitude I get when I shop here. I urge management to pay attention to this issue and to do a better job at hiring their employees, unless rude and incompetent are part of the listed job skills.

half an hour on hold waiting to find out if they have a product in the store because their online site is not helpful?
they disconnect you, furious you call back to speak to a manager. The identical scenario happens
do they really think will give up using the internet or the telephone and just show up at the store?
I think I could get an order delivered from Amazon faster than getting someone to help me On telephone at Sears

With a larger Macy’s right across the way, you’d think this place would at least try…
I’ve been here numerous times over the years and always ask myself «why» after I leave. The overall store is ok and at least has some items Macy’s doesn’t have such as appliances and automotive supplies. Sometimes the prices are decent, sometimes not. It’s usually less crowded than Macy’s is a lot of the time. When I’ve come here, I always enter from the top floor, since that lot is generally less busy than the lots surrounding Macy’s and the rest of Cross County in general.
My one time dealing with Sears Optical inside was ok, as they were doing a promotion and the people in that department were nice. I’ve dealt with some in other departments, such as the automotive and it varies. Downstairs among the fragrances and jewelry, it’s luck of the draw usually as far as getting a friendly employee. Upstairs near the appliances, beds and TV’s — the sales people prey upon you like vultures.
The rest of the department’s choices for employees though, needs some serious work. I’m not saying Macy’s has them entirely beat as far as quality employees goes, but this location and the company in general do need all the help they can get, and it starts with hiring people who not only don’t mind working for their check, but don’t have attitudes with customers to boot.
Too many times, cashiers have just blatantly been rude, if not lethargic. That seems to be a problem in a lot of places actually, but for a company who had to close down stores, you’d think that they would try to figure out some of the wrongs with their stores.
Generally, ok to shop if it has something you need and/​or the prices are a bit more reasonable than it’s competitor. Just be cautious about some of the trash working there who are supposed to represent the company.

The sales person went out her wy to help je

The only place I can still find Structure clothing! Yeah, that’s right, Structure. And I bought an SUV tire jack for my truck here too. I don’t see Sears being open too much longer, but I hope I’m wrong.

How dumb is it that a store opens at 9.30am and not 8 or 8.30am? They lost my business, going to Amazon to get the same stuff cheaper and quicker. You would think the managers at this and other stores would open early for the month of December. Not smart.

Seriously?
I had gotten out of class early today, which was great because Sears was coming to my house at 11:30 to replace our new washer machine that was not functioning properly, and my mother needed me to stay and wait for them to come and replace it. Sears had full knowledge of what was wrong with the machine (the cold setting wasn’t working, so all of the clothes were being washed in hot water). That’s all I knew!
Sears said that they would come and replace the machine. Great!
… Not so much…
The repair men came on time, and asked to see the machine. I showed him, he asked me what was wrong with it. I told him that all I knew was that the temperature settings weren’t working properly and the «cold» setting was washing our clothes in hot water.
He looked at me and said «Miss, why should I replace the machine if this is something we can fix?»… What???
I explained that I was just there to let them in to replace the machine, and my parents told me that Sears was replacing it.
He then proceeded to tell me that the hose was leaking and asked if I had the original one, I said I wasn’t sure and I’d call my dad… This for some reason got the repair man angry? He said «Miss I am just going to call Sears because I do not want to start a fight with you, and I am about to do just that…» … Are you kidding me???
I didn’t reply to that, I just shook my head yes and ran up stairs to call my dad. I was very intimidated by this repair man! My dad got all bent out of shape and asked me to put the repair guy on the phone. He told the man to finish replacing the machine, then to get the f*** out of this house…
The repair man replaced the machine and then asked me to watch him turn it on… As he was about to show me, his phone rang and he started to speak with his wife/​girlfriend… For about 4 – 5 minutes… I interrupted and said, are you going to show me or should I come back when you’re finished? He looked at me and said to the woman on the phone «alright Mama I got to call you back…»
Finally he left … My dad called me back and I explained to him how the man was treating me and he became angry. I gave my dad the costumer service number and he said he was going to call to report the repair man… He called him a mother f’er a few times, lol.
I definitely do not recommend using Sears installation repair people. They are extremely unprofessional and very nasty… I was never once rude with this man, so I cannot understand why he acted that way towards me…