Roto-Rooter Plumbing & Drain Service

We experienced a main sewer line backup with minor flooding. The person who took my call at Roto-​Rooter was efficient and friendly. The technician arrived not on time, but about 20 minutes earlier than expected! The technician, John, was very friendly and efficient as well. He cleared the line and provided good advice about how to clean up, eliminate residual smells, and how to follow up to minimize problems in the future. Service doesn’t get any better!

Plumbing emergency. No water in the house after exploding pipe in basement. Called at 830. Someone arrived by 1230 and was done in an hour. Excellent work. Will use them again.

I’ve used the company in multiple locations, and every time it is easy and I know that they are always going to be professional. I’m sure there are other companies that are probably cheaper, but they leave my area clean and handled the situation with most of most professional attitude. Special thanks to John and Eddie!

Sonia was very helpful and upon review of the photos that I had taken of the work area, I received an apology and a credit for future work. The drain continues to work well. I have revised my review to reflect the excellent customer service I received after voicing a complaint.

After three consecutive visits from Roto-​Rooter, the fourth finally worked a charm. But this took some time.
The first visit went fine, or so I thought; the technician, Elvis (#1) was pleasant and thought he solved the problem, however, flooding reoccured the next morning so I called for a repeat visit. Again, the technician who came (#2) thought he solved the problem, but the third day, the problem happened again. The technician that day (#3), in particular, did nothing to help; he refused to use the snake. He misdiagnosed the problem and as a result issued an improper remedy. He was also very belligerent.
On day 4, again there was flooding. After calling for a repeat visit, I received a call back from dispatch informing me I would have to pay for this fourth visit because technician #3 voided my 30-​day warranty without my knowledge. I asked to speak with the supervisor and Tony called me back. I explained to Tony my overall frustration about these visits and the voided warranty. Tony reinstated the warranty and sent out a different technician, Edvin (#4).
Edvin (#4), after a lot of hard work and thorough investigation, solved the problem, which ended up being in the trap. PROBLEM SOLVED!
Edvin (#4) also recommended a valve replacement so I called to make an appointment. (Of note, after making this appointment, I received a sudden call from technician #3 who wanted to know why another technician came for a fourth visit. Again, he was very rude and after choice words, he hung up.) Our hero Edvin and technician #1 (Elvis) came a few days later and successfully replaced the valve.

I was disappointed because I expected to pay half as much for a snake out job. I was charged $ 150 dollars extra for ten minutes of work installing a shower handle.

Great service all around! I’ve had two incidents in my home and Seth has come to remedy the situation! He knows what he is doing and will tell you the truth of what’s really going on. I highly recommend Roto-​Rooter to anyone with a plumbing issue! Plus their prices are reasonable compared to other companies that charge an arm plus both legs.

I was so happy to find the number for Roto Rooter they were very nice and they came right away. Miguel, The service man was very helpful and full of experience.

What an outstanding job done by Gabe! He arrived on time and was friendly, polite, knowledgeable and informative. He not only corrected my problem, which was a clogged kitchen drain that had been plagued by 60 years worth of build up, but he told me how to prevent the problem from happening again. He didn’t gauge me on the price, even though he had me over a barrel with an inoperative kitchen sink. He gave me a fair and honest estimate before he started the job, and stuck to it. I couldn’t say anything negative about him or his work ethic!

The water stop drain was clogged and my basement flooded. Due to heavy snow, I could not find any plumber. (March 5 Thursday)
Roto rooter came to the rescue. First, Rich the coordinator, called many plumbers and finally got hold of Miguel. It was 3 pm when Miguel said he would come after he is done with the current job. It was 7pm and still no Miguel … Just when I gave up, he showed up to clear the drain. The road was treacherous and he still showed up. I could not find a single plumber who was willing to drive thru this weather.
He not only cleared the drain to get the dirty water out of the basement, he went above and beyond to clean up the drain all the way, so that the problem does not reoccur couple years down the road. Others might have just called it quits after all the water drained. Not Miguel. He spent another full hour to really clear the drain.
Roto rooter really made my day.
I will not hesitate to recommend them. Miguel spend a good 3 hour sweating his heart out. The drain cap was stuck and he had to pretty much break it loose. It took just 45 min to open the stubborn drain cap…
Tomorrow morning, the rest of the crew from roto will do the mop up work and give an assessment of the damage. They are a one stop shopping for your house disasters.