Docs Physicians

This review is for docs in general since I go to multiple locations, they are all scamers, what a shame, I’m reading all this reviews and I thought I was the only one having issues with the billing dept. I went there for an allergy test, paid my co-​pay then later received a bill for 2500 dollars for the allergy test, which they didn’t even tell me what kind of allergies I had and u know I have a few by my own, so how is this possible they don’t even tell you that before you go ahead with the exams ??? Do not go to any docs at all!

On October 8, 2014 I went to DOCS Medical office in Yonkers, NY. I had checked with my insurance company if the Provider I elected was In-​Network. I came in for an annual physical check up with my wife. We had what was typical annual physical: weight, height, blood pressure, few questions and lab work (blood drawn). We both paid our co-​pays and left, we later found out after looking through our insurance summaries we did not have to pay a COPAY for preventative care exams. The following month we received a bill for unknown charges from DOCS medical. Charges were not itemized but was stated if charges were not paid, both my wife and I would be sent to collections. We immediately called DOCS Medical in Yonkers, NY. It took over a week to receive a call back from someone in billing. Billing said, we have reached our maximum benefit and we needed to call our insurance. We were told that DOCS had billed us for lab work that was not covered by our insurance. This was our very first trip a doctors office for a preventative care, which is covered by our insurance company 100% as with most insurances. We’ve never went to any other office for any other medical reasons for which the benefits would have reached maximum. Our insurance company told us that DOCS Medical had sent our blood work to a Lab that is an Out-​of-​Network provider. We were never told that DOCS will send our lab work out of network. DOCS billing said it is the responsibility of the patient to inform DOCS Medical where to send lab work. However, DOCS uses 2 In-​Network lab provider: Labcorp and Quest Diagnostic, which would have been covered by our insurance. But DOCS chose to send it to Out-​of-​Network provider in NYC. We’ve requested to have DOCS remove these charges, because my wife and I are not Medical Billing professionals and would not know to request In-​Network labs performed. I contacted a lawyer who said this is called SURPRISE BILL LAW in NY. DOCS has refused to remedy and to come to a resolution and we are in debts of hundreds of dollars for my wife and I for a preventative care annual physical check up which would normally have been 100% covered by insurance. Through deceitful practices and sending our blood work without our consent to an independent lab out of Network, we are billed hundreds of dollars. They also charged us Co-​Pays that are not suppose to be charged for preventative care. They never refunded this back to us. Please find another doctor office somewhere else! Check Unilocal and check BBB before coming here.

Don’t let my one star fool you – my most recent experience didn’t even merit THAT one star.
I’ve had other issues in the past with billing (being sent bills, despite the fact I pay my copays on demand before my appointments) or front desk admins not giving a crap, or front desk admins being obviously physically ill and yet are at their desks coughing up a lung during cold and flu season.
That aside, this most-​recent trip to this office has been sufficiently shitty, shitty enough for me to warrant exploring going elsewhere for my basic, immediate care.
Essentially, I was mugged. Not at gun point. No, they didn’t steal money or jewelery. What they stole from me was three hours of my life I will never get back. No amount of apologies will fix this. And this is indicative of the outright lack of give-​a-​shit DOCS as a business has towards those who depend on it for care.
*Mind you, this is not directed at their doctors located in Hartsdale, but their Yonkers office.
1. Upon arriving, I was not given the COURTESY to be informed that the doctor was running late.
2. After waiting a half hour I was informed he was running late. No indication on HOW LATE.
3. At the 1 hour 41 minute mark, as I got up to leave, of course, THEY CALL MY NAME.
4. Against my better judgement, I go into exam room.
5. Get trifled with by the aide taking my stats.
YES YES, by all means! NOW IS THE BEST TIME EVER TO TAKE MY BLOOD PRESSURE, ASSHAT! SURPRISE SURPRISE, IT IS JACKED UP! GEE HOW DID THAT HAPPEN?
6. I am then asked to fill out new patient forms (despite that I am not a new patient at this office, nor am I a new patient at Mt. Sinai where this doctor is affiliated). It would have been just GRAND if I could have filled these out at a leisurely pace, WHILE WAITING AN HOUR AND 40 MINUTES!!!
7. NP comes in to assess me. Neurologist is no where’s to be found.
8. Halfway thru the assessment NP lets me know they only do assessments for surgery in this office. Why in the name of the blue blazes of hell did my (otherwise sterling) internist recommend I see this fuckface?
9. Wrapping up assessment, neuro calls, says he was called away for an emergency. WHATEVS.
10. As NP is writing up an Rx for me to go for an MRI (which I’ll have my chiropractor read, or perhaps ANYONE ELSE ON PLANET EARTH before I give one more moment of my time to this time suck.
11. As I’m about ready to leave, one of the admins have the neuro on the phone and they ask if I want to talk to the neurosurgeon, to which I replied, «Fuck no. I’ve wasted enough time here.»
End note: Total time invested in this shitscapade? 3 Hours.
In all seriousness, I’m going to investigate Forme Urgent Care and Wellness Center, and see if they can handle primary care shit as well as make recommendations to physicians who (and by extension, their office workers) actually give a shit about human beings’ medical care beyond ensuring that medical co-​pays have been collected.

Irresponsible! As a long time patient of one of their doctors I thought the hours would make things easier. They lost my appointment 2 times. On the third when I show up they hold my medical care hostage for a bill that is over a year old. I have been there several times within the year and no mention was made of the balance. I have been trying to contact them to clear it up, but they can’t seem to find the time to get back to me.

This place is dreadful!!! I made an appointment for Sunday to get checked out, I had a car accident. I was told that since my case is a no fault case and I was using car insurance to cover the medical bill and being that it was Sunday, there was no one from billing that would be able to verify the insurance information… I asked that if this was the case then that means on the weekends a patient can’t be attended. She said that is correct including workers compensation. Basically on the weekends they can’t attend to accident victims or workers com… this is bullshit. She said I needed to pay all expenses up front or wait to Monday. The point of me going there was because I can’t see my regular doctor on the weekend and I had back pain. I walked out. DON’T GO HERE… read the comments (reviews) online. Do your research… They are more worried about money than actually providing medical assistance