Classic Ride Car Service

I would NOT recommend this car service. This past Friday (5÷29÷15). I called Classic Ride at 3:20 pm from Mount Vernon to make a 3:53 pm train in Yonkers Metro North Station. I told the dispatcher it was very important that I not miss my train. He assured me he would send someone within 10 minutes. I called back again, and he said the driver was 2 minutes away.
The driver was searching for my building as I stood outside
on the curb and waved frantically for her to notice me. She did not help with my baggage, no customer service at all. She then tells me she has only been driving for 5 days and I had to tell her how to get to Yonkers from Mount Vernon every step of the way. Needless to say, I did NOT make my train and I was very upset. The dispatchers LIE to customers just to get the fare and and do not follow through. I tipped her anyway since that is what is appropriate to do, but she did not deserve it as she made no effort to hurry or assist me in anyway.
If you are in a hurry, do NOT call this car service !

I have used Classic Car service over the years. I’ve lived in Yonkers in September 2000 until present day. I have to say the morning dispatcher can be rude (he works monday through friday) and has been with Classic for the last 20 years. I’ve never had any problems when ordering a car for early morning service. from heading to the hospital or going to the airport. Waiting out at the airport for a pick up and they are always waiting. I have gotten to know many of the drivers over countless times they have taken use to many places.
The prices are reasonable as some car services do charge a lot more money.
In the winter when it snows, Classic can be a horr! The black limo cars don’t operate in the snow so, you’ll find less cars available.
Now about the drivers. BEWARE OF Kenny! He’s has so many complaints from other drivers and customers, but for what ever reason Classic won’t fire him. I feel that one day something will happen and a customer will be injured or die and then, they may do something. He’s a careless driver. if you’re a woman watch out he may ask you out. If you don’t have the exact change he may keep your whole bill. I’ve heard roamers from other drivers that he as asked customers to pay for the gas for he has no money. He’s rude and doesn’t hold his tongue. He represents the company as they are loyal to him.
The other drivers I’ve never had any problems with them. They all are nice and many will share their lives with you just so you get to know them.
Mexicana does one side of Yonkers.
Bronxville car service is nice and classic and Bronxville will suggest each other to customers. Bronxville does have credit card useage which is great, if you don’t have cash. They can be pricey for being taken to other places in Yonkers.
Home and Away is in Mount Vernon and they are also a bit expensive and a hit or miss.

I think I’m being generous giving them 3 stars but only because my driver was so nice. I called at 8:30 in the morning to get a cab by noon thinking if I call ahead of time, they will send someone on time. I waited until about 12:08 to call to see if someone was coming and the dispatcher was very nasty, short and hung up on me telling me the cab will be there in 3 minutes even though I was very polite. I called politely 3 times after that. Same answer each time. The cab finally arrived around 12:30. The only redeeming quality was the driver himself who was courteous and helped me get to my destination as quickly as possible. If you’re not in a rush I guess this car service is fine but if you need to be somewhere on time, don’t count on them. And I don’t know if it’s part of a dispatcher’s job description to be nasty to customers on the phone but you guys need dispatchers who are nicer and more efficient with time management. I wouldn’t run a business this way that’s for sure.

NEVER CALL THIS PLACE FOR A CAB!!! PLEASE NEVER ! The dispatcher is very rude and unprofessional. I called for a car at8:40am in which I was told my car will be ten minutes. However it was 9:25 and still no car! I called 3 times and the dispatcher kept telling me 3 more minutes and the car never came ! At my last intent to call since I have recently moved to Yonkers and knew of no other cab service. I was desperate, since I had to get to my shift at the hospital. I’m a RN. I asked to please send a car. The dispatcher responded with «go ask ur mother for a ride» and when I asked to speak with the manager or whoever is in charge he told me his mother was the owner. Thank god for a neighbor in the building she gave me ANOTHER DIFFERENT cab number in which where very professional and polite ! MORAL OF THE STORY! NEVER CALL THIS PLACE AND SUPPORT A COMPANY THAT IS SO UNPROFESSIONAL AND RUDE!