Cablevision of Southern Westchester Service

This company is horrible and their service is mediocre at best. I tried watching the playoffs and the cable box kept resetting itself. The cable guy was okay with his fancy equipment and his diagnostics but the damn box is still resetting itself. I hate CABLEVISION and wish I could switch to Time Warner in Manhattan.

I switched from Verizon Fios because Optimum was giving me a similar package for $ 20 less a month. Optimum cable is not run as a business. With Verizon i never had a problem with any of the services (wifi, dvr, phone… nothing) for 2 years. I have had optimum cable vision for 3 months now and it has been an absolute nightmare. When i got the service installed they assured me that they would come between 2 – 5 for the installation but the serviceman came at 5:30. He could not get my wifi hooked up so he said he would make me his first appointment in the morning which he confirmed with me on his ipad. I took off from work another day and no one came in that time period he promised they would so i called up and they told me that they had no appointment for me scheduled, They said they would rush someone to get there between 2 – 5. The person came again after 5 oclock. I flipped out and got 70 $ off my first bill… no big deal. Now my wifi doesn’t work and i call up and they say there is too much interruption in the area so they change the channel on my router. It works for a day or two then i have no service at all. A service man comes and says my modem is no good replaces the modem and works for about a week and then i get no wifi connection. This is where i am at now. I would not recommend this service to anyone. Spend the extra money for no headaches with Verizon. It has been an absolute nightmare with this company and i wouldn’t recommend it to anyone. Im getting Verizon back tomorrow.

They promised to pay the disconnect fee because I had to break my contract with Verizon and also promised a $ 200 gift card. It is 10 months later and I have received NEITHER! BULLS**T CUSTOMER SERVICE. I called 3 months ago and they told me the card was in the mail. I have yet to receive it. I just called and asked to speak to a supervisor and she told me she would send a message to «The Department» that handles the gift cards. SHAME ON YOU CABLEVISION! DO NOT SWITCH OR SIGN UP WITH THIS COMPANY!

They are thieves.
I have never felt such strong hatred toward one company as I do with Cablevision.
I cancelled my service and switched to Verizon for a cheaper offer. When I cancelled, I was told I would have 30 days to return the equipment to the Yonkers office. Fine.
24 days later, I was charged $ 330 in unreturned equipment fees. They went into my account, which I had previously set up as automatic withdrawal, and took the money 6 days before the return date. They illegally took money from my account. Let that sink in.
As soon as I saw the charges, I called customer service and was bounced between customer service agents and the billing department. I was told I would be fully refunded as soon as I returned my equipment.
I returned the boxes and remotes the next day and have YET to be refunded.
No one knows what they’re doing and no one is trustworthy enough to believe what they tell you.
Avoid Cablevision service at all costs. Or else it might LITERALLY cost you.

These guys are clowns.
Had cable set up. Started getting bills in a woman named Mary something’s name to my address. Call them up to get it fixed. Explain the mistake. Nobody can change the name on the account «because you can’t just call and cancel other people’s cable».
Uhhh ok, we want cable sooo… we pay the bill.
Call again. Only supervisors can do that, name on the account cannot be changed, you can’t cancel someone else’s cable, you will have to cancel and REINSTALL the cable.
So we keep paying the bill for a few months trying to get it resolved and then we were just DONE. Call up, pitch a fit and get it cancelled. Explain we want nothing to do with them, etc. and force them to make an appointment to pick up the box. They stood us up for the appointment.
Drop off the box, explain the whole hot mess. Then, they start mailing bills to poor Mary Whatever for the price of the cable box! Smh. Never again. If something goes wrong, you’re screwed because nobody can help you.

Good triple play value plan. Cant complain about their internet service or phone but they are really lacking television wise.
where is the nfl network?

I just called up for a quote to compare them to Verizon. The guy was an absolute imbecile, largely didn’t know what he was talking about, and couldn’t answer basic questions (like what’s the max upload speed) without putting me on hold for 10 mins.
Despite telling him we wanted month to month service, he tried multiple times, clumsily, to pressure me into a contract deal that could later be «easily» switched to another address or canceled. Yeah, I’m sure dealing with any cable company’s customer service when I want to cancel will be a time efficient treat.
Once I got the details, I told him I’d get back to him after I thought it over. Instead of saying OK, goodbye, the guy tells me to «hold up» and tries to scare me by saying that the bundle he proposed was limited time only. Limited??? Lock me in!!!
When I said no worries I still want to think it over, he then wanted to know exactly what I needed to think about. So let me get this straight, now I have to justify to Cablevision why I need to check over a service proposal? What freaking tools.
Won’t be going with Cablevision. In the end, Verizon was cheaper and much more professional.