Premier Jeep

I was reluctant to come here because of an experience I had had several years ago when this dealership, still in it’s original location in Sandwich, took advantage of my grandmother. Her car had a fouled spark plug, and was still under warranty. It was a very simple fix, but I was working and had no time to do it then myself for her. I dropped it off there and noted the mileage. I always note mileage, habit, I am a professional driver. When they called me to pick up the car I had dropped off on Friday to tell me it was ready on Monday, I noticed there were an additional 500 miles on the odometer. An interesting 10 minutes promptly followed my observation. First I was told it was a test drive. Then, I was told a mechanic had been given permission to take the car home for the weekend. But not which mechanic. 500 miles and without the owners knowledge or permission is unauthorized use of a motor vehicle. Not a test drive which was the first claim that actually fell out of their mouth. I could have pressed charges. (500 miles is roughly a round trip, Hyannis to Manhattan, just for scale). This was in 2005 or so. A few days ago, having interest in a specific Jeep I saw in the lot, I reluctantly went into the showroom to inquire. While I was there, an older, neatly dressed gentleman was speaking with a salesman. Another salesman approached them and said loudly, «Don’t talk to him, he does not have any credit». I was horrified and shocked. That poor man was so embarrassed. I left. I wish I had pressed charges years ago. Find somewhere else to buy your Jeeps, folks. Any Premier brand on the Cape. All owned by the same guy who screwed my grandmother, and treats anyone or allows his employees to treat anyone with such disrespect as was shown to that customer should be ashamed.

I really felt like I needed to update my review of this dealership. I’ve been back for service several times and have had very good experiences. My last visit was just for an oil change & I felt that the dealership treated me extremely well. I particularly appreciated that they allowed me to bring in my dog to their Service center. They really have changed my original opinion

I brought my 2013 Jeep Patriot to Premier Jeep for a problem with the blower for the heat & A/​C. The Service Department was able to diagnose the problem almost immediately. After ordering the part it was installed in about a hour. In contrast, the off-​Cape selling dealer was unable to diagnose the problem after having the vehicle all day on three separate days.
Good job, Premier!