Better-Haul Auto Logistics

We just had our car brought from Portland to Phoenix. The driver John, was incredible. We do this often and this is the first driver and company who did exactly what they said they would do. They picked it up timely. He was running into a problem with a closed bridge in Portland and called to tell us he was going to be a few minutes late! How nice to give us a heads up!
We asked the it be delivered on Monday at around 3 pm. He arrived with our car perfectly in tact, no drips of grease from the car above. It was such a pleasant experience that I want other people to know that this is a top notch company that has their own transport trucks… nice and new and our driver was terrific. They didn’t take our car to a yard and transfer it to another truck. John brought it straight to our home… no other driver was involved and we put a few light items in the car and they too, arrived just fine!

Had my car transported and they delivered as promised and always communicated with me. The driver John was very nice and personable. I will use them again.

This company gets no stars. This company was contracted by a dealership to deliver my car to my home. My car was picked p on a Wednesday and was to be at my home by Saturday. I called the company to see what the eta would be, was then told that there would be a delay and would of receive the car on Monday but more likely Wednesday. So I call on Monday, no response. On tuesday I call and I’m told my car will be coming in late on Wednesday na Che hung up quickly.
Ok, what does that mean. It’s now Thursday. No late delivery. No car. No communication, other than a text this morning saying here’s my dads number 450am, call him. I wait til 6am and call the dad. I don’t know your schedule but I am going to assume that you are already on the road and know what the situation is. I callback a few hours later and apologize for the earlier call and explain my issue. Having someone not listen, interrupt and berate me for trying to get a resolution is not professional. As an independent driver you were contracted by better haul and now represent them until the job is completed. And to tell a customer that you will hold my car, my property, hostage only adds more conflict to an already stressful situation caused by your son’s business because i am asking you to contact your son and call me is ridiculous and illegal. I did not create the problem, your son did. The guy that hired you to complete the job.
My dissatisfaction lies essentially with better haul for not communicating or resolving their own difficulties in getting the job done. Make your delivery on time. If you can’t then contract it out to someone who can. I would never recommend this company to anyone.
At this point I’m just hoping my car comes in on Sunday, over a week from the original delivery date, without any damage.