Edible Arrangements

I set up my delivery online over a week before I needed the arrangement delivered. I called first thing the morning of the delivery to explain that the coworker who would be receiving the arrangement was only at work until 2:30 pm and that was her last day working there to make sure it would be delivered before then. Spoke to someone who claimed to be the manager of that location and said it was the 1^st delivery they were making and the driver started making deliveries at 11 am. Our business is about 5 – 10 minutes away from them. By 12 pm I was starting to get worried, so we called them at 12:30 pm. the girl who picked up simply said the driver was 2 hours late coming (?), no apology, and could only keep saying there was a 2 hour window for deliveries but it would definitely be there before 2:30 pm. When I asked when the 2 hour window started, she said right now. and it was already 12:45 pm. So if I hadn’t called to check up on this, who knows if it would have gotten here on time. She also told me the woman who I talked to earlier who said deliveries started at 11 am had no idea what she was talking about… can’t believe this place is still in business if they can’t even handle a simple delivery like this and the less said about their customer service skills, the better.

Terrible customer service… As instructed via my confirmation email, I called in to try and set a delivery time. The person who picked up hated life. I asked if there was a time frame it would be delivered and she acted annoyed I would ask such a question. Then went on to explain they can’t guarantee times.
I went on to explain if it was not delivered before 5pm the office would be closed. She then audibly huffed/​sighed over the phone and asked what my name was.
I’m so sorry I bothered you by asking you to do your job…

I made a mistake and provided the wrong address. Called the next morning and offered to pay to have it redelivered to the correct address, but they said it wasn’t a problem and took care of it.

Delivery was for same day but was not delivered nor attempted to be delivered. Store never contacted me about THEIR inability to make the same day delivery so that I could cancel or go through another store. I sent email regarding the lack of communication and, I shouldn’t have been surprised, but got no response

Horrible! I ordered fruit to a hospital and they «attempted a» to deliver it to the room which they are not supposed to do per protocol of Edible arrangements customer service. The genius delivering it should have left it with the front desk, instead they asked that we come to pick it up at THEIR location… after I paid $ 13 for delivery. They never once picked up their phone to work with me on their delivery issue after leaving them numerous messages. Don’t bother with them because they are complete morons… I ended up disputing the charge with my credit card company because they will not return my call.

I have never been more discusted with a business. I ordered an arrangement for my boss who was very ill. Turns out the day of the delivery she was admitted to the hospital, even though she had planned to stay home. The delivery driver had called me furious that she was not home, told me that i should of had all of this taken care of before hand as if i did something stupid. He was speaking to me in a very rude manner so i told him i did not appreciate the way he was speaking to me. He told me that he was «bending over backwards for me» as if i just met him on the street and asked him to do me a favor? Last time i checked i payed a delivery charge and he is getting paid. He told me to pick the arrangement up myself at the store and hung up on me.
The manager of the store did absolutely nothing to make the situation better excpet offer me a delivery to another location. She did not apologize, she actually told me that her driver does not treat people that way and he would not lie to her, implying that i was the liar. I asked to cancel the order all together and wanted my money refunded, i felt extremely offended and did not feel it was right to pay people who treat me that way. She would not refund my money, i asked to speak to the owner who still has not contacted me and it has been two days.
What makes me SICK is that there are thousands of people without jobs, yet such bad mannered and disrespectful people are employed.