Greg Natali Home Improvement

I spoke to Greg Natali and told him we had a leak directly below a specific pipe on our roof. I told him which pipe it was and his crew did the wrong pipe (as I noticed from the pictures he sent). When I told him about it I got this reply, «I spoke with my manager and after he inspected all the pipes that was the only one that required any work.» We also talked on the phone and I was flabbergasted when he refused to take any lesson from the miscommunication and asked that I pay the bill. They should have at least sealed the pipe that I had called about and then maybe the pipe he thought needed to be sealed. Or maybe Greg himself should look at the pipe if there is a discrepancy between what his customer says and his manager. (I really don’t think his manager inspected our pipes, anyway — he worked on the seal able to reach from the ladder.) It’s easier to believe his manager in this case even though I told him which pipe needed the seal. I will pay the bill, but will never hire him for anything again.