Ross Pool Service

Since Ross Pool Service was already cleaning the pool when I rented the house, and they had done the remodel on the pool several years ago, I kept them. I have owned pools before and this pool never looked as good as I thought it should. I also never really knew if they came each week or not. I requested a door hanger for each visit and only received 2 over the 3 months that I had the service. The pool guy clogged up the vacuum in November, so the pool was never vacuumed again after that and he did not report the problem. When I did report the issue, nothing was done about it. In January I requested an adjusted statement for inferior service and did not receive an answer back. I also gave the owner a plan for the pool remodel and never received an estimate or a response back. They were, however, very quick to send me a final bill when I canceled the service. During the freezing weather, the pool pump was mildly damaged and produced a small leak, when I called for repairs I was contacted by some other company to repair the issue. I feel that if Ross is my pool service they should have scheduled the repairs and billed me instead of making me schedule them. I mean really, the pool is outside, do I really need to be there?
So, I’m in the market for a new pool service, any suggestions?