Enterprise Rent-A-Car

I’ve rented vehicles from this location many times. Every single member of staff has always gone above and beyond to help me and give me what I need and more. On one occasion they had no vehicles and I had mixed my rental dates up and turned up a day early, but they found me a vehicle and changed my reservation. My last rental, I returned the vehicle 30 minutes after the location had closed. While I was getting ready to leave a member of staff came out and took my keys to save me the inconvenience of having to go back on Monday. I would recommend this location to anyone. The turn over of staff is low which is always a good sign.

Good job! Rented a car Friday after Thanksgiving– Austin M provided great customer service. Easy pick up and drop off. Would definitely rent again!

Lowered rating back down to 1 and it will stay that way. After following up on the events above, I discovered that I have now been placed on Enterprise’s «risk management» list following my call with the area manager as a result of my complaint.
This is tantamount to Enterprise black-​listing customers merely for having unresolved complaints; a practice that is outrageous on its face, but believable when you read other reviews about this company, and specifically the Wylie location and its bush-​league management.
Needless to say, the low Unilocal score by Enterprise in general is well-​deserved. This is a poorly managed business that survives only on their entrenched airport and auto repair locations, and therefore has no incentive to ensure they deliver the services they promise.
You have many other car rental options from companies that stand by their promises and respect their customers, stay away from Enterprise and its affiliates National and Alamo.

I had an appointment to get work done on my car at the Service King next door and a reservation for a car at the same time. When I got there to pick up my rental, they told me that they were out of cars. I made this reservation probably a week in advance.
It was irritating that my reservation wasn’t being honored AND that they didn’t notify me in advance about this (clearly ongoing) issue, BUT THEN they assured me that they would have one for me ready the next day so I gave Service King my (totally running functional) car to start getting my work done…
When I called them over 24 hours later to see if they had a car for me, they said that they did not and that there were 2 people ahead of me in the line…
If you can’t notify me ahead of time that you don’t have a car for my reservation, could you AT LEAST not lied to about when a car would become available?
It’s been over 4 days, I have not been given a car. I had to reschedule a job interview because of this. I can’t even express how inconvenient this has been.
I’m kinda sad that Unilocal’s smallest amount of stars is one because they really don’t deserve that. I guess they can have that one star because the guy at the front desk was cute.

The Wylie Enterprise is a very convenient location. I made my reservation over a month ahead of time. I explained that I was traveling to California, had a specific budget, and needed a little bit of space for 3 people with luggage. The representative met all of my criteria. I was expecting some pressure sale at check out however that didn’t happen. My only issue was having placed my reservation over a month before I expected the car to be ready at my pickup time. I had to wait 20 minutes because they were short on vehicles. They apologized and added a couple Everything worked out, the car ran great. Make sure you get unlimited mileage and be specific about the states you are going to if you are going on a long road trip because the standard agreement limits your mileage if you travel outside of Tx, Ok, or La.

Great customer service employees were professional and very helpful, came to get a full size they were out and gave me a mid size suv which worked out well, although I waited 20 min for them to clean the car to satisfy the customer they gave 10%. Will definitely be back.

The good:
1.they actually had the car I reserved, which sounds like a rarity from the other reviews.
2. The rates were pretty cheap.
The bad:
1. When I arrived at 8:30 AM on a Wednesday there were 8 people in line (not an exaggeration, I counted) and 1 person working the counter. Needless to say, it was a lengthy wait to get my car and get out of there.
2. When I finally did get my car, it had an empty gas tank. When I protested, the gal told me that I could just bring it back on empty. The problem with that is that I had to immediately go and get gas after leaving Enterprise, which was not convenient as I was on a tight schedule.
3. There is no after-​hours drop-​off. You HAVE to come back during business hours to return the car. Why not have a slot to drop off the keys after hours? Come on people, even Blockbuster video had a night drop-​off slot!

Two weeks prior to picking up the rental I called and reserved a specific vehicle for a weeks rental. The day I was supposed to pick it up they had given my rental away. Leaving me without any other options other than taking the replacement. There was no time to find another rental facility before we had to leave. I was very unhappy, but they said they would drive back to my house so I could drop my car at home, and upon my return they would give me a ride back home again.
Now this is where if I could I would have given half a star instead of one. When I returned the vehicle a week later, the manager refused to provide me a ride home as promised. I had to walk over 2 miles home in 100+ degree heat after having worked 10 hours in the heat already. I was a very pissed off customer. I wrote a letter to Enterprise explaining what happened and never heard back from them. But I vowed to NEVER use Enterprise again and have passed along my experience to any and all who have or will need car rentals in the future. My advice… stay away from Enterprise Car Rental!

Awful people, plenty of attitude to match. Kendra the manager is a great example of what’s wrong with ERAC. Long story but its all horrible. Jack and Andy Taylor started a business with a good plan but people like Kendra and Sam are driving it to the disgusting state it has devolved into.
Feel dirty just having to had to deal with them. Anyplace would be a better option. Written agreements won’t protect you from being charged crazy amounts you didn’t authorize. Sure, call the bank but who needs that drama over a car rental.

Overall a good experience at this branch, with one significant exception. I had called ahead of time to verify the availability of a crossover SUV as that was my preferred type of vehicle to rent. I was cut-​off mid-​sentence being told «come on over, we have plenty of cars!» Upon arriving five minutes later, the only vehicle the said they had available was a Chrysler 300. Nice car, but not what I wanted. Eventually, upon insisting, I was able to obtain the crossover I wanted (the only one they had; I guess I was lucky!). Either way, two cars available does not meet the definition of «plenty of cars» in my mind.
A two-​star review bumped up to three due to them giving me a prompt ride back home upon returning their rental and not having had to wait at their branch for a long time.

Terrible service. My wife rented a car to drive from Texas to Illinois for my boot camp graduation. Now, nearly 4 months later, we have a random charge from Enterprise of Wylie for $ 20. We have called them several times, each time they explain the charge doesn’t show up on their end, so there’s nothing that can be done, even though it is a fraudulent charge – we are stationed in Florida, and have been, for months now. The best part is, we heard them say this has happened to other customers, as well. We are getting our bank to dispute the charges since they are no help. Buyer beware.

Only accept debit card if you have copies of two local bills. Very inconvenient since I only use a debit card and didn’t realize this until after I was dropped off. Hertz accepted debit card without a problem.

When some idiot hit my car in a parking lot, I was fortunate to have rental coverage and ended up leasing through enterprise based on my insurance. Although I was happy with the customer service and they did give me a discount which got me into a nicer car, I felt like I did get talked into additional coverage that I didn’t need. Even though I had insurance, I still ended up paying $ 70 for 5 days of rental car. After talking to other people, I was told that I should not have paid for that coverage since I have insurance… not cool. If I were renting through my insurance, I would go through them based on the fact that they are my only option. However, if I were renting for another reason, I think I would lease through another agency. I don’t like being taken advantage of.

I’ve had issues with Enterprise at another location before. They all seem to double-​book and not have the car that they promise you if you pick up late in the day. So in order to avoid their double-​booking and not having the rental as promised, I picked up my rental early in the morning. I rented a 15-​passenger van for spring break this year. I called Enterprise about a month and a half in advance and made the reservation. I also called three days before my reservation to confirm that I will be picking up the van. The only time they called me was 15 minutes before the time I was due to pick up the van to make sure I was coming to pick up. Everyone that I talked to was courteous and answered all my questions with ease. Unfortunately, my friend, who also had a confirmed reservation at this location for a 15-​passenger van, did not get her rental. They had double-​booked our reservations (surprise, surprise) so only one of us got the van. They had put her in a mini van and an SUV. Two cars is twice the gas and they did not discount her one bit and made snide remarks when she complained. My experience was only better because I picked up my car early in the morning. Therefore, they get three stars. They would get a better rating had they not double-​booked my friend’s reservation and I didn’t have to confirm everything myself. They knew when we made the reservations that we both wanted 15-​passenger vans and were picking up on the same day.