Chase Bank

We’ve banked with Chase for the last 4 years. I’ve found their personal service to be excellent. The manager comes out to say hello. The cashiers remember me from previous visits, and their private clients banker remembers to always ask about my family members.
I feel like they are exceptionally attentive to detail, caring, and community oriented. We’ve received special service from them on multiple occasions. This has included someone staying a few minutes late to keep the branch open for important last minute transactions.
The only mediocre experience I’ve had has been with the branch’s loan officer. I had trouble getting return calls and eventually didn’t get the best rate when I asked for a re-​fi consideration. I went with a private mortgage broker who was able to get me a rate with Chase for 0.5% less. This, in my opinion, shouldn’t be. Regardless, we have continued to bank with Chase. They have been nothing but exceptional on all other points.
Special mentions include: Joseph, Mark and Leila. All are superb at what they do and a pleasure to deal with.