Aquarius Door

Let me start out by saying this company was very professional and the work they performed I cannot complain about. My problem is with the price. I had them come out for a repair on my opener. On top of the service call charge which I thought was quite high considering what was done, they charged me a 400% markup on the part. This was after a call was placed to the office when I questioned why the part was so expensive considering I looked it up prior to them coming.
As you can see by my profile I don’t generally do reviews, however this just hasn’t been sitting right with me the past few days. In the end I did agree to the price so I guess that’s my own fault.
Definitely do your research on prices before you use them for service.

Just finished having Aquarius Door do a complete install of a new replacement garage door for my home. My old door was «tired» and old! I just had an extension spring break yesterday so I needed help fast. Aquarius was simply great to work with, easy to do business with, quick to respond, and 100% professional. I can’t emphasize that enough. The owner Julie and her staff couldn’t have been easier to do business with, and completely up front and transparent on what things cost and what’s needed. Really, if you don’t read any further OK but don’t ever think about using or buying anything for your garage door needs from anyone other than Aquarius Door.
Back in 2009 I had previously used an un-​named overhead door franchise company located somewhere around Pompton Plains and they installed new springs, pulleys, cables etc. I paid way too much but when your in a bad spot they know they have leverage over you and believe me, they exert that leverage and pressure you into buying over priced gear — way over priced! When I called this UN named overhead garage door company yesterday for repair service options, they quickly and conveniently explained that my equipment wasn’t covered under their «lifetime guarantee» that I was sold in 2009– go figure. I think I spent close to $ 900 for a top of the line system. But in 6 years it’s all worthless and broken. Speaking with them was worse than talking with a used car dealer, no clear answers or insight, no honesty, simply a bad company all around. Asking for a rough $$ estimate was like asking for the launch codes for a nuclear missile. No joke!
BUT, then I spoke with Aquarius. After talking thru scenarios around repair vs buy a new door, it was an easy choice to get the new door and new equipment (all springs, cables etc.) all for a very reasonable price. Add to that the ability to have someone come to my house within 60 mins of us talking to inspect and confirm what I needed to have my custom sized garage door (16×6.6) installed by noon the next day was simply great. That blew me away. From 1^st call to someone showing up was like 55 mins! The other garage companies I spoke to said it would take them more than a day just to come and inspect my garage etc., even though they say online that the inspection is free if they can’t get there within 4 business hours. When I asked about this they said that only applies when they have ‘availability’ whatever that means…
No joke, don’t throw your money away or waste your time talking to the other 2 companies that service Bergen Co for garage doors because Aquarius simply does it better, faster, easier, and at a much more reasonable rate. And you won’t feel like you did the used car thing.
My only complaint is that Aquarius Door made it too easy!
If you’re looking for pushy sales reps to argue with and slick gimmicks and quoting tricks to argue about that will end up with you paying way too much more for an extra piece of cable, then don’t consider using Aquarius, use that franchise overhead company and the company with Bergen in their name. Those other garage guys are great at the old bait & switch. But not Aquarius, they actually are good reasonable people who deliver on what they say they will do.

Awesome company to work with.
I called several companies to get a quote for replacing 2 of my garage doors.
Sears and several around companies in the surrounding area.
Aquarius door had the best price out of them all without any haggling and they came at the time they agreed to do an estimate. I initially wanted to get a single door done (double wide) but got both doors done since the price was great.
Was given a lead time of about 3 weeks for the install as the door had to be custom ordered for the odd size.
Install guys were fantastic as well. They came at the agreed upon time and installed the doors in a timely manner. They were all very friendly and even sent an additional guy to haul the old door, trimmings etc…
I would recommend this company to anyone that needs their doors replaced or repaired.
Thank you Julia, and the rest of the staff for your wonderful service/​work.
–Bryan
(1 double and 1 single clopay doors installed November of last year)

This is the place to buy your garage door! From walking into the showroom/​warehouse being greeted right away by friendly knowledgeable people. Got personal attention from the owner who took the time to explain the differences between all the doors… we got to see many photos of installed doors, and they have many full sized doors right there to look at. The «big box» stores don’t have this. I ordered my door, they came to install it… the installer was a very polite young man who did an excellent job and cleaned up too. My new door is stunning, I can recommend Aquarius Door whole heartedly, They did an excellent job from start to finish. Thanks!!!

Very pleased from start to finish. No hassle, reasonable price, on time for scheduled appointment.

Amazing local biz!!! My new construction garage door was out of warranty, but still very new, and not functioning at 100%. They waived the service charge and adjusted the door back to 100%.

WOW! so happy with this company. I moved into a house with their sticker on my garage door. So when it broke, or started to break, I called them.
They were very courteous and very prompt. Came out to look at it and came back the same day with all of the parts and fixed it.
Not to mention that their staff were so nice.