Tory Burch

I am from another coast and have only dealt with customer service via telephone in the form of what they call a «Charge-​Send».
Each time I’ve spoken with someone, they have gone above and beyond for me. The level of service this store provides tells me they value and love their customers.
Well done!

Was there the day after Christmas 2 times. The first was a bit overwhelming, and couldn’t find anyone to help me and being a guy searching for something solo I decided that I should wander around to other stores.
Went back and jack (jake), was right behind me and heard him say if you need anything let me know to another customer.
Asked him for help and he delivered. He even let me know when he was walking away so I wouldn’t have to guess what happened to him.
Found the perfect gift, but it had some marks on it when he was away. Found him while he was in the middle of something and asked him if there was another one in the back.
He finished helping the customer he was with and came out with a brand new one still in the packaging.
Just an FYI, even if it is brand new, still wrapped, there is still /​price tag on the inside.

I was actually excited to stop by the store, but my delight quickly turned into disappointment. I came in wanting to pick up either a pair of wedges or a handbag, but the CS was pretty rude. I stood there for a bit (and on a weekday — Monday or Tuesday — not busy) waiting to ask an associate if they had the shoes I wanted in a particular size. Maybe the brunette (with glasses?) was having a bad day, but not even a hello and she basically barked out her response to me… as if I was bothering her for help. I was extremely put off. Sadly, I put the shoe back on display and exited shortly thereafter. Sure, they may have been 25% off, but that’s still $ 150 out of my pocket on sale. Cute stuff, just a terrible sales associate who helped me. I ended up going over to the Kate Spade store — which had friendly staff — and my bank account is about $ 350 less than it’s suppose to be…(Ooops!) Tory needs to remind her staff to play nice…
So 3 stars overall: 5 for the overall store and cute items and 1 for the CS that «helped» me. I’ll give it another try since I do adore TB designs and the prices are really awesome.

The store is small. The prices are insanely high. The merchandise is of poor quality, (do they even sell this crap at their flagship?) I can’t say enough bad things about the quality of these products. Go to Kate Spade for a label and better quality. I’m sorry. TB has a great story, like FUBU but their stuff, especially here, is junk with a T on it now. Don’t waste your time.

Much of what makes this store is the service. If you’re paying for these luxury items, then the service is commiserate with that, or at least it should be. At TB, it is. I went for a pair of wedges and a wallet. The sales associates were very helpful as I searched, and even offered me a bottle of water as I perused. I tried on multiple shoes and never felt like I was rushed, even though it was pretty close to the store’s closing time. I picked up the shoes and wallet, and got a complimentary leather iPhone case with my purchase. That was a sweet deal. The store is super organized, well kept, and it seems like they have a pretty good stock of sizes, etc. They had my size, 8 ½−9 in every shoe I tried.

this is the best outlet for good prices on TB (which is an oxymoron in reality) but at least way better than retail. The staff could not be nicer! The company seems to treat their employees well because they all seem to love working there and it shows. They are nice to kids and I even saw them offer a little girl an Ipad to play with while her mom shopped (brilliant) and some apple juice (genius). I scored a pair of $ 225 sandals for 25% off anywhere. They had a great selection of shoes, bags and clothes. The gift wrapping alone is worth buying something, anything!!! I’m a new fan of TB!

Being the bargain hound that I am, I’ve managed to go above and beyond scoring some fantastic deals here (Eddie flats, a couple of pair of wedge sandals, gorgeous leather Verona foldover/​messenger). If you know your sizes and styles, these guys are wonderful and will ship phone orders after emailing pictures of the merchandise. Top notch customer service, no pretense… the Assistant Store Manager Kate is a doll to work with!
FYI, they tend to have some very decent additional mark down on holiday weekends for purchases over $ 300.

A Tory Burch outlet in Wrentham? Say what!!!
I managed to score a cute pair of sandals for half off retail price and was so excited I even wore them right out of the store (after paying, of course). There is a large amount of handbags and shoes, but the clothes there have the best prices and best deals.
The staff is friendly and helpful. But if you’re shopping for shoes, get there early in the day because the «common» sizes frequently sell out fast!

I hate paying full price… for anything! Bought two pairs of TB sandals at a discounted price plus 25% off! Great selection of shoes, clothes, and purses!

I don’t have much of a sense of what Tory Burch products actually cost, but I do know I got the cutest tunic everrr there yesterday for like $ 100 off. They also carry pretty classic (read: not the weird colors/​sizes/​styles no one would want) shoes and other apparel.
Even the shopping bag was adorbs. I’m in love.