J.Crew Factory

Good service, but the selection is just a rehash of styles the they have been selling for decades!

I am a frequent J. Crew and J. Crew Factory Store customer and have never had such negative customer service at a J. Crew store as I experienced here. I had a problem with an online order, and not only was the staff unhelpful, but also acted as though it was a nuisance that I was asking their help to settle the issue. After a halfhearted attempt to help, the staff informed me there was nothing they could do to help and I left feeling as though I was stuck with an order that I was not satisfied with and without any resolution to my problem with the order. I will be calling the national number to complain against the poor customer service, which is not in line with what I would have expected from a J. Crew store.

I only come to Wrentham to visit the Gap, Banana Republic, and J. Crew outlets. These are the stores that sell great, stylish work clothes, but are significantly overpriced in real life (i.e. non-​outlet life). I’ve never bought anything at the J. Crew store because the prices are generally not significantly marked down, but I’m reviewing anyway because I’m always so impressed with the customer service here. If you like something and your size isn’t out on the floor, they’ll do whatever they can to search for it in the back. I’ve had this experience multiple times. The employees– especially the managers– are really pleasant people to talk to.

I love shopping but despise Christmas shopping with a Grinch-​like passion. At any rate, after ordering a few shirts for my brother through the J Crew Factory website (yes, that does exist. The prices are on par for outlet stores and the quality is great!) I received an email that half the items I ordered were out of stock. After a couple of grumbles and expletives, I called the store in Wrentham and told them the exact shirts I needed along with the sizes. Tom, the associate, told me to sit tight while he checked.
In a flash (on a Saturday afternoon leading to Christmas, mind you), Tom returned to the phone and told me he had a few shirts in the size I needed but not the one I really needed. «It’s not the same color, but it’s the same style shirt,» he said. I asked about the color and he said it would be a dark purple instead of a navy blue. I thought about it and I said I would take it. Tom offered to hold the shirts for me.
In the snow, I drove to Wrentham. I think I sold naming rights to my first-​born for a half decent parking spot, too.
Tada! The shirts were there on hold for me! A situation went from crappy to awesome in a 30-​mile ride to Wrentham.
Customer service goes a long way these days. I have no patience for rude or distracted sales staff. If you’re trying to sell me a $ 70 shirt, at least say hello to me when I walk in the door. However, the staff here is awesome. They went above and beyond the call of duty considering they could have just said, «Yeah, we have the size but we can’t guarantee it will be here when you get here!»
The quality of the items are to that of the J Crew standard. The sizes are consistent and the trends are about the same. If you’re going to Wrentham, I suggest stopping in.

Oh J. Crew Factory outlet, how you suck me in! It’s definitely worth the drive from Boston if you are looking to restock some on staples and not pay full retail prices. There are great finds here and a lot of options to choose from. It’s always refreshing to find comparable styles and the sales can be super awesome if the timing is right. I have made trips to Wrentham just for 1 – 2 stores, this one included. The staff is friendly and the store is laid out well for easy shopping (it doesn’t get terribly crowded). The fitting room line is my only complaint — there is only one so be prepared to wait. There’s a men’s section too (the store is 50 – 50) so guys, you won’t be stuck waiting around for your ladies without anything to do. There are great options here for you too. And remember, what you purchase from the outlet must be returned here, so don’t forget to try things on first before walking out the door if you’ve got a trek home ahead of you.

The J Crew outlet is a must when shopping at the Wrentham Outlets. I can always find nice button-​down shirts here. The pricing is much better than at the regular J Crew stores and I believe that the quality of the clothing is on the same line as the clothing sold at the regular stores.
On my last visit, I noticed that mens jeans are sold here for around $ 40 a pair, compared to $ 96 a pair at the mall store. Same fits, huge savings! I will be back for some of those!
Make sure to get coupons from the office by showing your AAA card. They will help at J Crew if you have a large enough purchase.

I felt compelled to write a review here because I was so happy with the service at this J Crew. I was looking through some shirts for my size and within 5 mins, Jill comes up to me and asks me if I need some help. She went in the back and got me all the colors in my size. I was amazed! I’m used to not getting good service, especially when the place was packed! (after christmas sale). And when I got to the front register, Roxanne helped me and she was great too. I made sure to mention Jill’s name as the person that helped me and I could hear the other customers mention her name as well. She was such a hard worker and made my shopping trip there a pleasure…