American Eagle Outfitter Wrentham Outlets

Felt compelled to write this review based on how annoyed I feel after visiting this store for the second time in my life and receiving such a poor service.
When I went in today, there was sales girl putting out some merchandise in the front of the store. She was so nice at first. She helped me with door since I had a stroller with me it felt so great that someone was giving me a hand. The same girl asked me if there was anything she could help me with. When I said I was in to make a return, her face totally changed and asked if I wanted it take a look around and make an exchange instead. I politely said no thank you, then she asked what I was returning. I gave her the bag with receipt and she said «you are returning everything you originally purchased? Is there anything wrong with the merchandise? I let her know that I had just change my mind (last time I checked it was ok for someone to have a change of heart). She looked frustrated and asked me for id and credit card. She started asking me all sort of questions about my last name vs the credit card name (my husband’s cc) but it shouldn’t make a difference since I was making a return not a purchase. My address, phone numbers even email which I declined to provide since I didn’t think my email was necessary to make a return. The whole process felt so tedious and annoying. After this long transaction was over she just went back to her merchandise. Do you think she help me with the door when I was leaving? Absolutely NOT I was not important anymore therefore not worth any special treatment. Do I want to visit this store or any other AE store ever again? Well, absolutely NOT the first time I went there the experience was not that great either but I let it go because sometimes it happens but after how I was treated today just for making a return I feel it reflects the standards of customer service this store and perhaps the entire company stands by so NO thank you. I prefer to spend my money somewhere else.