Wagner Motorsports

A few weeks back I attended their open house for the new BMW showroom. Looked nice and while there also looked at other bikes. Saw a bike I’d been reading about (KTM). After doing research and visiting another dealer, I decided to see if I could trade mine for a KTM now or just wait for the new models in the spring.
Got an offer from Wagner that worked (price, their reputation and awesome sales guy). It was a demo model and that justified the discount. Was to swap it yesterday. Notified the other dealer I’d decided to go with Wagner. Swung by the bank and got a bank check and headed to Worcester.
Got a call from the sales guy that the management decided they didn’t like the deal they made and was cancelling it. Really surprised. Purchased my last 4 cars in a similar fashion (decided on the model, contacted locally respected dealers, agreed on a price and arrived with a check, always went smoothly).
Does the dealer has a right to cancel a deal, perhaps, but it sends a poor message that spreads to others. The cancellation threw my plans for a montreal bike run this week away. More importantly, left me and family with doubts about future bike or car purchases from Wagner.

My BMW 650X Challenge got a flat at 11pm when I was traveling through the area. I had to get to Boston that night and left the bike at the toll area off the Mass Pike. I called the next morning, and Service team arranged to pick the bike up, though I had no prior relationship with them. In addition to fixing the tire, I asked them to take care of a few other items. The work was excellent, fairly and transparently priced, and James F. in the Service department was friendly and helpful throughout. Thanks to James and the team.

I came in with a buddy of mine because he wanted to test ride a new Ducati scrambler. He said they’d have another bike for me to try when I got there… it was a 2013 Ducati Hyperstrada. Him and I had a great run and about two weeks later I came in and purchased it. Don and Mike worked with me and we came to a great price. They handle all their service there and do a great job of keeping apparel stocked up. Looking forward to my next Ducati demo day!

I just had a rear tire mounted on a wheel there. I had pulled the wheel of my sportbike, and brought it down with me. I also had my 2 ½ year old son with me. The service department took care of the wheel for me in 35 minutes, and the sales guys were awesome, and spent some time talking to me and the kiddo.
My experience was great. No pressure, entertaining folks, and the service department was super quick. If I found myself seriously eyeing a new KTM (mmm… Duke 690r) or a Ducati (mmm. Hyperstrada), this would be the place for me to go.

I’ve had my bike serviced here 3 times. It’s consistently been a nail-​biter. One time it was appointment made, then they wave me off at last minute because they don’t have the part. Or, it’s the «is it/isn’t going to be ready today as promised» game. One time I had to keep calling as closing time approached on a Saturday to find out if we needed to race to Worcester at the last minute (we did) because the bike was finally pronounced ready… just to find out when we got there that it would still be almost another hour of waiting. They rolled the bike out of the shop, locked up and took off with me still putting on my helmet. How about waiting another two minutes to see if I’m satisfied? I’m also disappointed in the quality of their work.
They’ve demonstrated that they really don’t care if I’m a customer or not. I’m now going an extra 50 miles to take my bike for service elsewhere. This shop isn’t the only service provider in eastern Mass.

I took my bike in to have couple of accessories added, it took a very long time, and I wasn’t too happy with the way my new seat fit.

Three months later, my experience has remained constant: Wagner Motorsports will go the extra mile (quite literally in many cases). Live far away or don’t have your own transport? No problem, we’ll pick you up and drop off your bike. Need a ride somewhere? Gotcha covered. Your service appointment timing doesn’t work? Rescheduled, no hassle. Need a part? Special-​ordered. Our people made a tiny mistake? We’ll bend over backwards to make it right.
The service guys (Joseph in particular) have treated me with the greatest friendliness and respect. They even called me up to recommend a cheaper option closer to my house when I had a valve stem snap off. How’s that for honesty?
Half the people in the shop remembered me and called me by name when I walked in, though I hadn’t been there in a month and a half and it was only my third time there. They live up to their no-​pressure pledge as well, letting you make your own decisions about what you want when you want it.
If they have the bike you want (BMW, KTM, Ducati, Indian mostly), go there. You won’t be disappointed.
I just wish their apparel and accessories selection were bigger — it’d be nice to have a one-​stop shop for ADV gear.
(Unrelated, if you’re in the market for an adventure bike, test out the 1190. Sweet crispy crap, what a bike.)

I was purchasing a used bmw auto from the shrewsbury location and was looking to trade-​in my motorcycle to help lower my overall cost and loan amount. I drove my motorcycle there and had my son meet me there with the car.
When I asked what they would give me for the bike, I got the book trade-​in amount for the answer. After asking if there was anything better he could do he said no.
I can’t fault them for going to by book value but I was frustrated that there was no collaborative deal from the two showrooms. I felt like I was dealing with two separate entities and there was no combination (car price, trade-​in price, etc) that could have worked.
I still like the car dealership so don’t get me wrong. And I can’t blame the enterprise in separating and playing one showroom against the other to optimize their profit, but it’s too bad that the two organizations couldn’t work more cohesively to garner deals that work for all parties.
I sold my motorcycle Myself and got $ 500 more than the trade-​in offer so it worked out in the end. I probably would not deal with the motorsports side of the business after this experience though. I didn’t get the sense that they wanted to make a mutually beneficial and fair deal.

I have nothing but good things to say about Wagner Motorsports. As one of the first owners of the new Indian Chief, I’ve had a few bugs to work out (the bike is fantastic BTW). Joseph (Service Manager) is outstanding… super friendly, he goes out of his way to be a problem solver and he’s quick to return a phone call. Mike (Gen Mgr) and Jay (Sales) are first-​rate too. I traveled almost three hours to buy my new Indian from Wagner, when I could have gone to another dealer closer to home. I’m glad I made the trip to Worcester, MA. I’ll be going back when I need service.

Excellent service! Jay and Mike were the best.

sales people seem nice, but the parts counter guy could not have cared less about me. i wanted to buy some overpriced oil — he took mins just to look up at me and then made it clear i was interrupting something very important. the mechanic forgot to lock my saddlebag after changing a tire. couple miles away it fell off on the road.

Just bought a new motorcycle (BMW F800ST) from Wagner Motorsports, and I was delighted with the whole experience. General Manager Mark Reynolds was great to deal with. From initial email to delivery of the bike to my house, the whole thing was smooth and all expectations were set and met or exceeded. I will do more business with this outfit, and I look forward to the bike’s first service visit.