Lowe’s Home Improvement

Complete non existent customer service. I needed to order something and apparently out of a hundred employees in the store today only one person can go online and order filters for a furnace. I asked at least 8 other employees and nobody was able to order them. The one guy who could was busy. I wasted at least 45 minutes of my day driving there waiting and then walking out frustrated. Only go here if you they have what you need in stock. If you have to ask an employee you will be wasting your time as you are invisible to everyone who works there.

Great store. People care. Easy and convenient place to shop for Home improvement products and services.

I do enjoy shopping at Lowe’s, however not at this location. I recently learned that this location does not honor the Lowe’s military discount as outlined in their policy that other stores follow, this store has additional exclusions including wood pellets. If a marine can’t use the discount to keep his family warm while he is hundreds or thousands of miles away than that is disgraceful. This location cares more about profits than supporting the men and women that give up so much for us everyday. I will continue to shop at Lowe’s, but not this location. This link shows the corporate policy, that does not exclude pellets.

I went to this Lowes location one morning hoping to buy some things with gift cards. I spent a while picking out my items only to discover that the «system was down» and I couldn’t use the cards to pay. This came out after about 10 minutes of waiting at the register. I only went to Lowes because I had gift cards and did not want to pay cash, so I asked if they could set my things aside with my name and number and call me once the «system» started working. The assistant store manager kindly agreed, but I did not receive a call that day. When I called back the next day, the people working in the front hadn’t heard about the incident and they couldn’t find the things that had been set aside for me. Incredibly frustrating experience!
Update:
I went back to pick out the items again (two days later) and made sure to ask if gift cards were currently being accepted. I was told they were so I filled up my cart — I will say several of the items I picked out were no longer available (such as some on-​sale oops paint). When I got to the checkout, both of my cards read at $ 0. I had only used one of them one time for about $ 5.00! I was taken over to the customer service desk and the woman there looked up to see if the cards had been used during the last five days at that location. She said they had no record of that. I was quite upset, understandably, especially when I felt she was implying I was being dishonest and trying to use cards I knew did not have a balance on them. I immediately called Lowes costumer service when I got home, and they let me know that the cards HAD been accidentally set to $ 0 on the day I tried to use them and the «system was down.» The man I spoke with said the gift card people will be in touch with me in a couple of days (why can’t they just send me a new card???). I’ll post an update when I hear back. This has honestly been the worst retail experience I have ever had. I will never shop at Lowes again after this is straightened out, especially not this location.
Update 2:
I got a call from the manager at Lowes apologizing for losing my items. He said I will get 20% off of my next purchase at the store. I also got an email from the gift card people confirming that I have one full gift card and one with about $ 20.00 on it. I thought about bringing this up to two stars since they did follow through, but honestly it’s been so frustrating I’m keeping it at 1. 20% off and the money back (that I should have been able to spend weeks ago) don’t make up for the annoyance of this experience.
Update 3:
I was able to use my giftcards and get 20% off of my purchase. Still a negative experience, but 1 star rather than the 0 I would have given it (if I could have).

If you are ordering something from here that requires an installation do not bother. They lied, delayed it multiple times, did not order the rights parts and never completed the job to my satisfaction. I will never order something from that I cannot cash and carry.

I live near this Lowes and I go here quite often because I’m renovating my place; I’ve always found the staff to be friendly and helpful and they always have what I’m looking for in stock… I’ve never had an issue and I would recommend this location to others…

I bought a mower they had preassembled there. I took it home and it did not work. Upon further inspection, I found the filter was dirty and the bottom was caked with grass. I bought a used mower that I was told was new. I took it back and they refunded my money though.
I have been reluctant to make other purchases there.

Their purchase on line and pick up in store feature is impossible to make work because they have no clue what they have.
So tough luck, get lost wandering around here like the rest of us who lives in a old house. The staff is helpful, and good humored about being flagged down for help.
Like all big box stores some things are deals and others are too high.

This place is a very big and nice home inprovment store where you can get just about anything. the prices are fair on all there products and most of the time cheaper then there competitors. I live right down the street and choose to come here over any of the other home imrovment stores. The only downside about this place is the staff, if you dont know where something is you might as well leave because you are only going to find a handfull of decent staff here, the majority of the staff are pretty terrible and barely know english.

I might have had an out of the ordinary Lowe’s experience but when I went it was the best Lowes or Home Depot experience I’ve ever had. I went on Black Friday so my guess is the management made sure to over-​staff for the day, only the store was practically empty (around 11am). There were a ton of workers, all in their right departments, and everyone was very friendly and extremely helpful. I was also able to get some amazing deals, a $ 100 Christmas tree for $ 38, a 5V Black and Decker Jigsaw for $ 39 (the regular price I believe), and a Kobolt 42 piece tool gift set for $ 19.

I’ve never had a bad experience here at Lowe’s. I like the layout of their store, the variety of goods and the people are good. Like all home improvement centers, you have to look for someone to help you. Once in a great while you get a person who smiles and asks if they can help you. Yes, I almost dropped but I kept my composure and took up the offer just because it was offered and not because I needed help.
I go between Lowe’s and Home Depot. If Lowe’s doesn’t have it then Home Depot does. Just don’t do what I did. Don’t take back an item you bought at one place and try to return it to the other… doh They tend to look at you funny.

There’s been a shooting here. And they have unhelpful staff. Need I say more?