Ken Jones Tires

We live in snowy New England, and during our most recent snow storm, our snowblower’s 2 tires, fell off the rims. The timing couldn’t be worst! It was obvious to me that whoever assembled our relatively new snowblower, failed to seal the tires correctly onto the rims.
I called around to a few local tires places and I was told by most of them that they would be unable to mount the tires today and they could have them ready by tomorrow. I needed to find someone who could help me today… I had to deal with the snow soon since we are a retail operation. I was referred to Ken Jones Tires by a friendly salesman at Tire Warehouse on Grove Street.
Not only did Ken Tires mount the tires on the rims while we waited, they didn’t charge us for the small repair. I was blown away! I wasn’t expecting to get this free of charge and I would have been just as happy with the service I received had they charged us the $ 20 or so to mount the tires.
Customer service is a lost art and most retailers don’t place any focus on it. If you are in the market for tires and value customer service, give Ken Jones Tires a call or stop by their store on Chandler Street.
–Tuckerman Hal /​Massachusetts Symphony Orchestra (Operations Staff)