Jiffy Lube

I give this place 3*‘s because the oil change is over priced imo. They do however move you quickly in & out.

Wonderful! Staff is friendly & this is the only place I’ll come for an oil change! The manager joe is great! :)

I arrived at 3:05 and was out by 3:25. They had one car waiting before me and were working on two. Waited for 10 minutes and it took them 10 more to provide the service (Signature Service minus vacuum). I was in a rush and the manager was kind enough to help speed things up. He also gave me suggestions on saving money. Great experience. Thank you.

Every time I’ve come here, the staff has been exceptionally helpful. The manager, Joe, is super helpful and tries to help you save money where you can. I’ve come early in the morning on the weekend, and have been in and out in under an hour. I’ve expected long wait times because I know these kinds of places can be busy, but this crew works efficiently and quickly as they can! Highly recommend this Jiffy Lube location to anyone in the area.

So I’m on my way home after work, make good time on the highway, and decide that I should use the time I saved to get an oil change. I call up Jiffy Lube. «Hi,» says I, «how much is an oil change for a 2010 Prius?» The phone guy explains that if I just want regular oil it’s $ 35, or an extra 10 to check fluids and whatnot. He also gives me the prices for specialty oils, which I don’t care about. So I arrive there, pull up my car, and go to wait in the waiting room. The guy who will be actually doing the oil changes pops in about 10 minutes later to verify that the price of $ 85 is okay.
Umm, what?
I explain that I was quoted 35, and then phone guy pops in, and says that he was just giving me their range of prices, not the price for my particular car. He goes on to explain that he couldn’t give me an accurate price without putting the model into the computer, which he didn’t do. Apparently, they must have lots of people call up asking about a price for one car, and then showing up in a completely different one. Haha, JK, funny phone prank! The guy goes on to blame me, because I didn’t specify the exact type of oil, which I should have gotten by looking at the oil cap. Seriously? You expect your customers to do homework before getting an oil change? How is that easier than you just looking it up on the damned computer?
To cap things off, they pulled my car out, and I found that they had torn the floor mat up in order to put down their paper one. Because, you know, it couldn’t have just sat on top. Not only did I have to replace it myself, but one of the plastic clips was missing, so now it won’t stay straight. Solid work, guys.
tl;dr: This place lies and is generally horrible. I recommend a strategy of avoidance.