Hanover Insurance Co

Looking for the stereotypical sleezy insurance company? You’ve found the epicenter of deception and lies. A company that will outright lie to avoid paying out what should be an open and shut case.
Avoid.

We had a large claim and our adjuster was Thomas V. Gorski. He is a nightmare to work with, does not follow up, hears conversations differently than anyone else in the room, insulting, tardy, vain, and a general snake. We had a private adjuster, other than our own, offer to testify against him on our behalf. His errors were myriad and apologies zero.
Pray that you never encounter this man.

Looks like I will be back in Court with this bunch of fraudulent low life Scum!
I really can’t wait, this time it will be a lot more than 6 figures

The worst insurance company in the history of human-​being. I dropped off my car at their designated auto body shop and my car was expected to pick up next Monday. Yet, Hanover inspector did not show up at the auto body shop for secondary inspection on supplementary repair. So, it has been delayed another three days. Now, it has been already one week. Yet, I haven’t got my car back. Hanover simply notified me that they cannot cover the rental car fee for the extended repair. I wanted to talk to the claim department manager. But, she was out to lunch almost whole day. Very frustrating and disappointing. This is the worst insurance company that I worked with. I will surely discourage my friends and family members from purchasing Hanover insurance.

Had house insurance since 1987 on one house and an additional house starting in 1995. Never a claim. Then about 2011 the rates increased substantially the next two years before I switched to a new company with the same coverage for the old Hanover rates. Still with the new company at lower rates in 2015. Nice way to reward long time customers with top credit ratings.

If there is any DISGUSTING, full of UNPROFESSIONAL custom service to adjuster, RIPOFF and UNETHICAL company in this universe exists, it has got to be HANOVER Insurance. I would give NEGATIVE stars if Unilocal would allow. I live in condo and our master policy is with them. The condo association has this insurance company for more than 15 years and have never filed any claim, paying ridiculous amount of premium (20−30%) higher than the market.
We have a major water damage caused to our one of my bedroom and bathroom ceilings and one of the walls due to leak in the pipes. Per the policy and the by-​laws, all the common elements including property damage inside the walls is covered by this insurance company.
The so called adjuster more like a cheap car salesman came to our condo telling us that what Hanover covers and what they don’t. The guy to begin with, had absolutely no intention of listening to us and kept talking over us as he was on a mission to tell us that Hanover is not responsible for any coverage. I was appalled by his constant condescending rhetoric when he begin to tell that he thinks most of the damage is due to pre-​existing conditions. Excuse me, are you F Blind Mr Adjuster? You see all the huge cracks in the wall caused by the water and you think its a pre-​existing condition? Finally, he left off and said he will get back to me with the estimates.
We didn’t hear back from the adjuster until I called some third party contractor to give contact him. It was NO surprise and as expected, the adjuster came up with a number for the entire job of $ 100 more than the deductible. I didn’t know if I should laugh or stress about it.
I was like, are you serious Mr Adjuster? You think that the entire water mitigation, including taking down the walls, ceilings, painting, and putting new one back will cost cover with $ 100 more over our deductible.
I am in a process to switch to a REAL insurance company and alternatives for filing lawsuits against the agent and this company.
People, please BEWARE of this company. They will make you fight for every penny and make sure you get thrown under the bus when you file a claim with them. This company is nothing more than a orchestrated SCAM.

Having been rear ended Hanover was there right away. They made what could have been a miserable expedience an easy one. Right up to the company that fixed it…(Fullers of Auburn)… THANK YOU HANOVER AND FULLARS.

Old guard Massachusetts insurance company still acting like its 1994 and they can do whatever they want. In my many years with Hanover there was always a reason (a vague and noncommittal one but a reason) why they couldn’t do what they were supposed to on time, or for the price they quoted. My car was totaled in an accident and my agent disappeared for weeks leaving me with a rental car I eventually had to pay for out of pocket. When I finally got him on the phone his excuse was that they were investigating my change of address. They sure knew where to find me when they needed to bill me or send me «Happy Birthday! Have you heard about our boat insurance rates?» postcards. But not so much when they had to pay me.
I finally cancelled and switched insurance companies. Committed as ever Hanover didn’t disappoint. They conveniently never received the cancellation form my new insurance company sent and continued to bill me. After forcing both companies to mitigate the issue Hanover eventually conceded and agreed to refund me the money with a conservative and believable 6 – 10 week estimate on turnaround (psst! Take the over.) Imagine the good natured head shake and «ohhhh you guys» expression on my face when I found out they classically mailed my check to an address I haven’t lived at in 5 years. Like I said, they don’t make em like Hanover anymore.

WOULD GIVE ZERO STARS
Their driver was fault and turned into my lane. They refuse FULL responsibility. MAKE UP AN EXCUSE AND were rude and saying I was a LIAR. Whatever. how rude Anyway STAY AWAY,
I would have a problem with a company who never EVER calls back after leaving voicemail everyday. SCARY.
They are also the TOP 10 WORST INSURANCE COMPANIES. FOR A GOOD REASON LOOK AT ALL THE COMPLAINTS.
Most of them have at fault drivers and them denying the claim.

HORRIBLE customer service!
It takes 2 hours to make a payment and no one ever knows what they are doing. It is unbelievable. I am canceling my business account with them and switching.
It takes me 2 hours to get any information to make a payment.

I filed a claim with them. Their policy holder was driving in front of me as we went up a steep hill. It had snowed very lightly then froze. The road was a sheet of ice. He lost traction and crossed over the solid line smashing into the opposing lanes steel guard rail then crossed back over and hit me head on. Totaling my pickup. The whole thing took less than a minute.
Hanover’s adjuster told me that I share the fault because I should have swerved when I saw him coming. Apparently this adjuster grew up in So. Florida. When you have control of your vehicle on snow and ice you don’t make sudden moves. Also the guard rail was on my right and his client was coming from the left front. Now I am getting warnings about committing fraud when filing a claim. They are bordering on harassment at this point.

Ridiculous absolutely the worst company to do buisness with I see where the phrase you get what you pay for originated .
Billing dept. can’t seem to figure out if there coming or going I have been billed one month twice … Received two letters of cancellation due to none payment on an account that is automatically withdrawn from every month (so they receive payment but never got paid) this has happened multiple times and has taken over a month to resolve in each instance If your gonna be this terrible
Also I received an apology letter for the mistake that they created just to have the same thing happen two months later .
I wish that the CEO of this company would reach out to me so that we could discuss how to run a «successful «company# done

Working with this company is nothing less than an absolute nightmare. One of their clients rear-​ended me in January, and they kept conveniently losing or miscommunicating paperwork relative to the auto repairs. It took close to 2 MONTHS to get my car back, a week of which the car was in perfect working order, but the repair shop couldn’t release it to me because Hanover hadn’t paid them yet. At the time of this writing it has been nearly 6 months since the accident, and they still haven’t reimbursed me for the car rental I needed (over $ 1500 given that I needed a rental for nearly 2 months). I have called more than 8 times, and every time I’m told that they have all the info and that a check is forthcoming, but it never comes, and they don’t call me back. I have since had to get my insurance company to harass them, since I’m not getting anywhere calling them myself. The total lack of customer service is appalling. Avoid Hanover at all costs if you can.

DEALING WITH HANOVER INSURANCE COMPANY IS LIKE DEALING WITH THE DEVIL !!! If I could give them a NEGATIVE 10 — I would! They have horrible smart ass customer service people, their insurance adjusters are crooked and if you file a claim and do everything they want you to do — they still look for reasons to deny it! Oh, and if you are here locally in Nashville and have to deal with their Attorney representative Glenda Pipken — what a joke !!! She is suppose to be an ATTORNEY and can’t even spell !!! Don’t give this company 1 dime of your money!!!

HORRIBLE… WORST CUSTOMER SERVICE EVER!
I am with Hanover only because my actual insurance agency uses them and when I had my car accident back in December (its now May folks) I have had nothing but problems with them. The claims guy I had to work with is an absolute idiot. He called me 4 times about a street name saying he couldnt find it on mapquest after I explained over and over again. Then I had to draw him a series of pictures about the accident because he couldn’t understand what happened based off my description.
Then the auto appraisal company they use was horrible and could not come out to appraise my car in a timely manner, which meant I now had to wait to put my car in for repairs even longer.
Now, 6 months later I still have medical bills that are unpaid because their medical claims woman won’t answer her phone, call clients back, or respond to faxes.
Absolutely outrageous! I’ll be switching insurance agencies once my bills finally get paid.

UGH. I have had nothing but problems with them for the past two months. After being with Hanover for four years, and only because it was the insurance company endorsed by the Mass Teachers’ Association, which was supposed to get me a discount, I decided to shop around. Well turned out that I was being ripped off, and badly. They were charging me $ 2100 per year for one new car and one old-​as-​hell shitbox. I was shopping for a new car to replace the old-​as-​hell one, and I called Hanover to get a quote on adding the new car in place of the old. They said my premium for the two cars would go up to $ 2800. Well I called Progressive for a quote, and turned out they’d only charge me $ 1900 for the same coverage. I decided to cancel with Hanover.
That has been an absolute nightmare. They were supposed to cancel as of April 1, the date through which I had paid, and instead they cancelled on March 5 and never told me until last week. When I called Progressive, they said they not only sent a notice telling Hanover to cancel as of April 1, but they confirmed it on the phone. So to please the RMV, I had to reinstate my Hanover policy, which has caused them to send me multiple bills for upwards of $ 600, when in reality they owe me $ 206. The refund check I’m supposed to be receiving is apparently missing.
I come home to at least four things in my mailbox from them every day, and they’re all either 1) wrong or 2) useless. The people who work there are, for the most part, not helpful at all.
Changing to Progressive has consistently shown me how easy things can be, as they take care of business remarkably quickly and efficiently. But it’s also magnified the problems with Hanover. I would avoid them at all costs, regardless of how they tell you they’ll give you a «teacher discount.» The prices are high, the service is poor, and they are terribly disorganized. I can’t wait until April 1 so this debacle can officially be over.