Foley’s Collision Center

These guys SUCK! Minor damage and it takes them over 5 weeks to fix. And been car-​less the entire time.

I brought my 2015 Vehicle to Foley’s to be repaired, this is the worse auto body shop I have ever dealt with it for over a month, for them to «repair» my car when we went to pick up my Car the paint job was a mess! There were marks in the paint, there was a nail in my tire, the new chrome was scratch, and they scratched the screen of my navigation system, it took them twice to get the paint right and we had to wait for a new tire and are still waiting for a new navigation system. We have got nothing but the run around since dealing with this company since May 28^th… shop around, stay away from this place! Worse experience I ever had. I regret ever stepping foot in there.

I’ve used Foley’s several times. When my Honda Accord had front end damage it was repaired as good as new. Everyone was very professional and polite. Also, my wife’s minivan had damage to the door and the work was perfect. They couldn’t have been nicer. I highly recommend this shop.

Terrible experience — I highly recommend you do NOT go here for auto repair.
When I got into an accident, my car was towed to a nearby tow yard. In five minutes, in swooped Gary, who is a manager of sorts at Foley’s. This being my first accident, I was a confused emotional wreck. I should have been on guard when he solicited to me so soon after my accident (there must be a relationship between Lovey’s tow yard and Foley’s) but I allowed him to take my car to Foley’s Collision Center. That was a big mistake. The repair was not extensive, but it took over ten weeks to get my car back (which cost me almost $ 800 in rental car fees), and my car was not even in original condition — they forgot to replace the transmission mount and a few other parts — seriously? Over the ten weeks, here were just some of their excuses for the delay:
— The adjuster forgot to list something on the repair form and we can’t work on that part until he comes to fix it – so wait a week.
— Ordering and shipping of parts was slow (used this excuse about 5 times — I don’t understand why all parts couldn’t be ordered at once?)
— We ordered the wrong door. We found out when we couldn’t screw it in. Whoops!
— The mechanic was sick and we can have only one mechanic work on your car.
Maybe legitimate excuses, but I did not appreciate that the estimated date of repair was extended just about 10 – 15 times. Chris is the general manager and he has no feelings pretty much. The first time I talked to him on the phone, he rushed through explaining the progress of the repair without even a hello, my name is Chris, how are you… No manners. When I met him in person, he didn’t seem to place importance on forming or maintaining relationships. He didn’t make eye contact or say hello then either. The only nice person there is My (that’s her nickname) but she doesn’t really know what she’s doing either. She also can’t do basic math — which doesn’t have anything to do with my experience, but the quality of work and service here was wholly unimpressive. Especially when my car was returned NOT entirely fixed, even after all those cliché, comforting words like «Repair takes a long time because we do quality work!»
I took my car to Best Auto Body to finish the repairs. They are much, much nicer there, and not shady. Even people at Enterprise Car Rental recommended I go there. I wish I had gotten that advice earlier.

brought my moms Volvo here… such a big mistake. so many things went wrong.
they did such a sloppy job, they connected the car battery back incorrectly causing the car not to run, brought my car in with a full tank, got it back on empty.
there are so many other better collision centers in worcester. don’t waste your time or money here