Bello Opticians

Busy place, but great personable, helpful, people! Needed new lenses in a hurry for a drive to Florida. Special thanks to Tony & Heidi!

I would recommend this place to anyone! I couldn’t make it to get my glasses any other night and they stayed open an extra half hour to take the time to fit me for both glasses and sunglasses. It’s a bit crazy in there, but any place would be if they were that busy. I’m excited to see their newly expanded place! They have such an amazing selection, like nowhere I have been, and that says a lot! You pay for the brand, but the customer service is great. They will help you find a frame that suits you, even if it’s something you may not have looked at in the first place. If you need glasses, contacts or sunglasses, GO HERE!

Dr Vinny was very excellent and did a thorough eye exam. He’s a very polite and kind gentleman who gently gets to know and respect his clients. Heidi offered excellent choices for fitting my face with appropriate glasses and she even found out that I was covered by an additional insurance plan that gave me a better discount for being an employee of a certain organization. the prices are very decent and the frames choices range from free to Tiffany!!! They were all very patient and I really enjoyed meeting them all. I feel like a new member of the family ;)

Bello Opticians has served my family of eight for over fifteen years. I have worn glasses for 49 years. The first pair of lenses Nick ground for me made me feel like I had never had a decent pair of glasses in my life before Bello’s! Always at the cutting edge of frame style and, more importantly, lens technology, Bello Opticians is the place to go for great glasses in Worcester. Some people on these reviews complain about service and environment of the shop, but I say it is a wonderful family-​owned local business that is a welcome relief from cookie-​cutter chains. We love Bello’s! Keep doing what you do for those of us who appreciate your kind attention to bringing us the best eyesight you can.

I had the greatest experience at Bello Opticians, they are family friendly, I brought my 4 year old in with me for the appointment, she was cranky & impatient. Heidi the women at the desk came over & kept her busy and even got her a treat while I was being fitted. I thought that was so thoughtful, certainly made my experience easier. Not only do I love the glasses they picked out with me, the service & careing about people really matters. The owner nick even cleaned & adjusted my old glasses while I waited… We love you guys, thank you so much.

The staff are very friendly and informative. I lost my prescription and the guy called doctors office and got a copy of my prescription which is great gesture when I was giving up. They were patient to explain which frames suit me while considering my needs.
The wide range of frames are overwhelming but the staff helps us out to choose one that suits is and we are comfortable with. They’ve great brands too and some really cool frames. They were good enough to explain my insurance and give me the exact amount it would cost me before placing the order (not sure if it’s quite common though).
If I buy another frame again, this is definitely the place to be.
Kudos guys! Keep doing what you are doing.

Another customer experience to commend. Vince is a doc w outstanding manner. A pleasure! Heidi is super efficient and effective at both the business elements and has a great eye for what looks great and works for you. She’s an outstanding #1 in this great family business. And then there is Nick. He has great passion and professionalism. His line of frames and lenses are not-​to-​be-​beat in Worcester or Boston nor is his service. It’s never a dull moment w the Bello’s! And that’s the local charm of the place.

I received a message from some lady saying I got her fired… sorry it was not my intention to cause trouble… I have no complaints about your business, except for the time you lost my card… in the end you found it and alls well.

Nick and the staff go out of their way to put you in the right pair of glasses. The place is always filled with customers yet they make you feel like you’re the most important person in there. Personal service you can’t get anywhere else. I use Nick for my sons glasses as well. Always satisfied

There is a reason Bello Opticians has poor reviews on Google, City Search, and Unilocal plus many others review sites. They do not have a customer concept.
Absolute worst experience I have ever had. Went for eye exam — nice guy, seems caring, but was an hour late getting in that day… hmmmm. said he had not slept well.
Went to shop for glasses, have a great eye plan from work. I am called «hon» from the owners son, who looks and acts stoned — they are all talking back and forth about the Madonna concert and how much it cost them to go… excuse me, I’m right here… stop talking to each other and show me glasses.
The kid working with me is critical of every choice I make… finally, he advised me to come back when they have new choices from a show they went to. When I return I am assisted by the owner — again– the shop is like a circus… no real connection with me. He starts going through the store and gathering random glasses. Critical of my choice… I’m too old for some glasses apparently.
He goes over my package for the Lafont Glasses I chose — lenses, frames — tries to upsale me to way more than I need for no real reason. Add-​ons, I select transitional lenses.
Time to pick up glasses — I say to young kid, is the optomitrist available… «No he’s with a patient», Why?” I reply «I just wanted to thank him for the thorough exam and follow up with the headache question he had.» He then tells me to go on in his office — the guy has no patient, he is just sitting there… lied to, really?
When I realize my lenses are NOT transitional — I call, the owner says «Oh that’s okay, we never charged you for them, If you want that, just come in and pay and we’ll add them.» The total price for my glasses was over 1000.00 — I paid 400.00 out of pocket expecting all the features we spoke about. Now it will cost MORE to have the glasses he told me I would get? He keeps citing that it is human error… I bet if I had dropped and stepped on a pair of frames in that store I would not be able to excuse myself with «human error» as my excuse — I would have been charged for them. He is so condescending and belittling on the phone I am now fuming mad. If he told me for this amount you will get these frames, these lenses, and tansitional lenses, that is what I should be wearing. If he made an error in getting it all down, it’s would be up to the shop to absorb that cost.
This ended up feeling like a SCAM place. The owner asked me if I could see with my new glasses, and If I liked the frames, I said yes. So I guess that he is happy with a customer that is only 50 percent happy, I was not happy with the missing transitional lenses or service. I have already gotten loads of compliments on the glasses, but each time I tell my BELLO NIGHTMARE STORY where I work only 2 miles from their front door, and am face to face with over 100 people daily… and I will the entire time I wear them and beyond. HON.

I went to Bello Opticians today for a routine eye exam and contact lens fitting… I am extremely impressed and happy with choosing them. Professional, fast, and simple! I really appreciate it!

Excellent service by professional people at Bello. Top shelf in every way for sure.
It all starts with the owner Nick with his daughter and son showing how its done to keep a loyal following.

I have been going to Nick’s for 20 years, my wife even longer. I wouldn’t let anyone else handle my vision needs.
The place is chaotic and noisy and you have to wait. You could get annoyed and go to Lenscrafters at the mall where you are nothing but a number and get generic, adequate service in quiet beige surroundings. Or you can come to Bello Opticians, a real family business (they had a 3 year old niece /​granddaughter hanging out when we were there last night) that acts like a big family, everyone talking over everyone else, AND INCLUDING THE CUSTOMERS in their interactions. If you relax and go with it, you’ll fall in love.
They call everyone «honey» and take the time to talk with each customer to make sure they get what they need. With so many customers, you have to wait. When your turn comes, you’ll get that same great attention. So you spend an extra 45 minutes in a very entertaining environment. The wait is worth it, your glasses will make you look as good as you can and every time you walk in, they’ll take them off, clean them and adjust to make sure they continue to look great on you. Remember, glasses are the one accessory that everyone sees all the time, right up there on your face. It’s important to have them look good.
Nick is an artist and has raised his kids to be artists. Artists are a little flakey, but it’s that special vision they put into their work that gives you perfect vision. I don’t pick out frames any more, I leave it to Nick and Heidi, and I look great because of it. I wish all the service providers I dealt with delivered such quality with such panache. They’re all great people at Bello’s. Plus, they deal with the insurance and always make sure we’re paying as little as possible out of pocket.
The complainers I am reading here clearly can’t go with the flow, and probably encounter jerks everywhere they go. You know what the root cause of the problem is if you encounter jerks everywhere you go, don’t you?

This place is okay. It is a nice business with friendly staff, but I agree with other Unilocalers when they say that the wait times can be a little long. I have been comming here for my glasses for the last 4 years, and think I end up waiting 30 – 40 minutes every time I have an appointment. Anyway, its not a big deal because it seems that all doctors end up making me wait regardless of the kind of doctor. Anyway, I think that Bello Opticians can benefit from my review as well as others on this site and maybe improve their waiting time because my time is valuable too.

A friend of mine and I went in to Bello a few days ago and I was not impressed. The older guy kept giving us glasses to put on and kept saying they looked great. in all reality they had the same — black thick plastic frame. The man did not check to see if they fit my friends face properly or that what the man was selecting was not really what my friend was looking for. Not a large selection at all for male or female styles. Its $ 75 for a eye exam with out insurance– ok for the price. But they are good a fixing broken glasses.

We are going to Bello for our eye care needs, for more than 3 years now– always great customer service, great advice as to which pair is good for us, keeping our budget in mind as well. Many times we had to just drop by with my son’s eyeglasses that needed yet another adjustment– Nick is always helpful, and always fixes the problem on the spot. Great location as well, helpful and knowledgeable staff.

I called for an appointment on May 16^th. The person who picked up called me «bro,» put me on hold, and then hung up on me. I called back, he made a sorry excuse for hanging up on a customer, and I went ahead and scheduled an appointment for May 24^th. The day before the appointment, I got a call saying I would have to reschedule because the eye doc would be out that day. After that last minute notice, the earliest they could reschedule me was to 5/​31, which I thought was pretty inconvenient.
I went in and had to wait for about 20 minutes because the eye doc was running late. When filling in some basic info on my prescription card with the receptionist, she mentioned that the woman before me was a little crazy so she was sorry for the late. I’m not so sure that customer would enjoy hearing that the place she was giving her business to thinks she is crazy. I went in for my appointment and the eye doc was ok for the most part. What bothered me was that he poked my eye with one of the machines so I told him to be careful, but of course he proceeded to poke my eye again with the machine with the blue light that tested me for glaucoma.
I ordered my contacts. Two days after the appointment, 6/​2, I received a call telling me to come pick my trials up. I was traveling that weekend so I came in on Monday ⁶⁄₆ to pick up my trials. They were bi-​weekly, so I gave Bello a call on ⁶⁄₂₃ asking if my contacts had come in yet. The receptionist told me she couldn’t find my card and would give me a call back later that day. I NEVER RECEIVED A CALL BACK.
I called on ⁶⁄₂₇ asking why I never received a call back and why my contacts had not come in yet. The guy who adjusts the glasses got on the phone and told me I was supposed to call in and tell them the trials were good before Bello ordered a year’s supply for me. He spoke to me slowly and clearly, but treated me in a patronizing manner. I told him I was never informed to call in to tell them the trials were ok, so he bounced it back on the customer and told me that he tells «all of his customers this.» He did not tell me this, nor did Bello give me any sort of follow-​up call to make sure the trials fit and to remind me that they needed to know this before ordering the year’s supply. This was insane. I do not know how a business can possibly function like this and not take ownership of a bad situation and make it right for the customer. It’s like I’m dealing with a bunch of teenagers running a business.
I give Bello Opticians one star because they treat their customers poorly, talking behind their backs and telling them false information to resolve problems by redirecting any sort of blame on the customer. The optician does not know how to operate his machines and you risk being poked in the eye during the exam. They are rude to their customers, unreliable in their customer service, and only got my business because my insurance brought me there. ONE STAR.

I was the first appointment of the day and the optometrist was a bit late, but everything else made up for it! Lots of mags and even a Frank Sinatra bio book! Once the doctor arrived, he was really friendly, totally apologetic and so easy to talk to! Afterwards, Heidi sorted out my insurance information and in the meantime, attended to others — everyone there is really outgoing, friendly, helpful and honestly just seems to love being there! I am looking forward to my yearly visits!

Poor service. Would not recommend.

This place is awesome! I love the décor, the people are warm and friendly and they make you feel at home. The glasses are stylish, edgy and still have the comfortable ones for the «need to be secure» people. If you can’t decide… ask Joe… he’ll pick out the perfect glasses for you!
My son Matt who lives in Boston comes back here for his glasses cause he likes the styles and the prices better than what he’s seen in Boston… go figure! I will always be a huge fan of Bello’s!!!