Arbella Mutual Insurance Company

Horrible experience.
I pay my insurance bill the moment I get it, each year. I have an ice dam with lots of water damage and they take weeks to get the insurance numbers back to my reputable contractor and get them paid. I left numerous messages with the insurance adjuster who was hired by Arbella and no call or email back for weeks. Great way to do business! Thanks for treating me like such a valuable client.
My contractor who did an amazing job (MA Restoration out of Northborough) were just amazing!!! But, thanks Arbella for not getting them paid so they can feed their crew and families.
Grrrrr! No recommendations from me. I am extremely disappointed in this insurance company that does not return calls and get insurance claims paid when people do the work.