Sears

Absolutely terrible customer service. Went in for a vacuum belt and the first person to assist since it was not on the shelf said there was nothing she could do. I asked if I could order it and she made it seem as if it was an inconvenience. Ended up calling someone else over to help. He had trouble typing into the computer and said, «Can’t type today. Must have had a stroke.» Not only was it extremely unprofessional, I then had to point out to him three times the part number which he couldn’t find (it’s the only number on the belt) and then had me read it to him. Once the part came up, he told me they couldn’t waive the shipping or even ship it to the store for free (shipping was almost double the cost of the belt). I asked to speak with someone else and he said there was no one. I hope for this store there is someone there to turn this place around. Until then avoid at all cost.

Sears normally has what I need in clothes. My only complaint is that this location is very limited in terms of their inventory. They do not have much variety, but it is better than going to a Walmart or a thrift store.

This is a VERY interesting Sears store.
Definitely WAY different than any other Sears I’ve been to in the past.
This location really has some major pros, and a few cons, so overall it comes out to a «Yay! I’m a fan. 4 stars». Rating.
Here’s the lowdown on the Woonsocket location:
PROS:
– Convenient location. In Walnut Hill Plaza on Diamond Hill Rd in Woonsocket, seconds from the Bellingham town light. Also accessible via entrance on Mendon Road.
– Great parking. Normally, Sears stores are in a mall (like Emerald Sqaure, Natick, Dedham), but this location is in a small shopping center. No parking problems. Always close and easy access to entrances
– Easy in and easy out. Hate having to wait to get in and out of places during the holiday season? No traffic getting in or out of this place, and the store consistently has all of the 4 registers open at the main checkout stand, as well as the 2 in tools.
– Tired of running? At most other Sears stores, there are more than one floor, normally 3, sometimes 2. This location is one floor only, which makes it impossible to have to keep going from floor to floor and not know where anything is.
– 3 entrances into and out of the store.
– Includes optical studio
– Great stock. Since this store is definitely «lower-​volume» in comparison to nearby Natick & North Attleborough locations, it has more items in different sizes, and won’t get picked over so quickly.
CONS:
– Only one price scanner, near the main checkout stand. My local Sears has at least 15 scanners. Wish they would add a few more throughout the store
– Not enough checkout stands. There is one main checkout stand and one by tools. My advice: bring your purchase to tools. There is ALWAYS a shorter line and always friendly employees.
– Unfortunately, the shoe department here is a complete FAIL. Barely any selection what so ever, and its so difficult to even move through the section, as it’s TINY
– No Lans End
– No Home section what so ever
– Very limited departments. Mens dept and Electronics were not nearly as large, and therefore, unable to offer some things other stores could.
Overall, I made a large purchase (about $ 100), at the Woonsocket Sears today and was overall happy with my experience in the store, as well as the selection it was able to offer in the mens dept for the small size of the store. I will return if in the Bellingham /​Woonsocket area. 4 stars.

Bought a 2500 washer dryer for a home delivery. The woman gave me the times to choose from, and gave me a confirmation receipt with that time frame.(7−9)
When they never showed, I called and asked and they had a different time frame.(10−12) which they were still late.
So now I am loosing money from not being at work. They didn’t seem to care at all, like it was MY misunderstanding…
2 very unpersonable men FINALLY arrived AN HOUR LATE.
NEVER AGAIN, WILL I GO THROUGH SEARS.

I agree with the other post. The clerks at the automotive center in Woonsocket need public customer service training. I left due to rude treatment. Not only rude to me but one older male clerk was terribly rude to a younger mechanic.

If you are considering going to this sears I recommend rethinking that decision. The staff here are disrespectful and rude to almost every customer.
The only advise I can give: stay away!

Old standby. Rock solid service and the sales staff is cheerful helpful.