Wood & Fullerton Stores Towne Lake Pkwy

I’m always pleased with the service that I get at this Goodyear. They fix the things that I ask them to fix. I’ve never had them tell me that other things needed to be fixed.

My family makes it a point to take good care of our cars, but when they need to be serviced, we bring them here.
We have given our business to the Woodstock Wood & Fullerton Goodyear for several years. They consistently deliver good customer service and quality work.
The only time I’ve had a delay with my car repair was when Atlanta was hit by the snow/​ice earlier this year and the parts delivery was delayed; completely out of their control.
They are knowledgable, and from my experience have always been honest. They usually try to fix what needs to be fixed in the most cost-​effective way possible. They have always honored coupons if we present them.
This establishment has been in business for many years, and I would guarantee that they wouldn’t have stayed long if they didn’t deliver good service.
They know my name and my Dad’s name when we bring our cars in for service, we have a good relationship with them, which is rare with car service centers.
Keep in mind that people tend to leave a review only when they’re mad about something; you never hear from someone unless they have a problem.
I’m giving them ⁴⁄₅ stars for great customer service, minus a star because the pricing tends to be higher, but I find I get what I pay for!

Mike H. had it right — this place is a total waste. Don’t bother unless you have plenty of time. Stopped in this morning after buying a Groupon for a oil change /​tire rotation & was told they were booked all week. Nice. Waste of a Groupon. Pathetic.

I used the Good Year Wood and Fullerton location located on Cumming Hwy in Canton GA last year. I needed rear brakes for my wifes Toyota Sequoia so I reluctantly decided to use the Good Year instead of the Toyota Dealership… which I have always used. Unfortunately, My wife found a $ 20 off coupon in the mail for Goodyear brake work. It goes without saying I had a lack of good judgement and went with a $ 20 coupon instead of trusting my instincts and using a service provider that always delivered the very best service. Overall, Goodyear was SUPPOSED to save me about $ 40 compared to Toyota price. Goodyear $ 180 -$ 20 coupon, Toyota $ 200
I dropped my Sequoia off early Friday morning and told the tech to call me if the repair price exceeds the agreed price I was quoted at the time I dropped the Sequoia off.
I got a call about 2 hours later and was told there was damage DISCOVERED on the parking brake and the cost would be more than previously discussed… although he could not give me an estimate yet because he was working on locating the parts from a Toyota dealer.
I was called again about 30 min later and was told that the parking brake drums would have to be replaced because they were badly damaged. Apparently I had driven the Sequoia around for who knows how long with loose parts and badly damaged parking Brake drums without knowing or hearing anything. Even though I’ve never had any mechanical issues with my PB in the past. The new total cost for repair was now $ 600! I asked the tech to put the wheels back on and told him I was going to take it to the Toyota dealer. I was told that my Sequoia was un-​drivable without the parking brake repair. I asked how much it would cost if they just dis-​abled the PB and put the wheels back on –I was told $ 400+.
I’ve never felt so handcuffed in my life. Bassically (my opinion), Goodyear held my Sequoia hostage and left me no option other than pay them 3x the original agreed upon price before I could get my vehicle back in drivable condition.
To make things worse… the tech assured me that the parts they were ordering for my Sequoia were gunuine Toyota parts from Cherokee Co Toyota. I called Cherokee Co Toyota and spoke to the parts detp manager. He confirmed that he spoke to the Goodyear tech but the parts were not ordered from Cherokee Co Toyota because the price was too high.
To sum things up… I found out by doing a little research that the 2005 Toyota Sequoia has a common issue when removing the rear brakes. Basically, if you’re not carefull, you can cause damage to the PB when removing the rear brake if you’re not knowledgeable of this type of vehicle. According to the Toyota service dept, it’s an avoidable issue and should have never happened. Any tech with a high school education should know this.
On Saturday afternoon at 4pm (36 hours later) my Sequoia was ready for pickup. When I arrived at the Goodyear location, I spoke to the tech and asked him why he claimed to use genuine Toyota parts. He stated that he never said that and I must have mis-​understood. I told him that I felt his staff caused the damabe to my PB and I shouldn’t be responsible for a bill 3x higher than the original quote. He said the damage was not caused by them. Goodyear never took any responsiblity for the damage to my vehicle.
The conversation was frustrating — I finally told the tech and the store manager that no matter what they said to defend themselves, my opinion was not changing. I told them I felt like I was taken advantage of and lied to and that I would write a review to tell others about my experience with Goodyear Wood and Fullerton.
The store manager reluctantly discounted my cost by $ 100. My final bill was around $ 515…the original quote was $ 160.
I will NEVER again use a Goodyear Wood and Fullerton and would recommend others to stay far away from these locations too.
I would like to add that this Goodyear location is located on Cumming Hwy in Canton GA. I could not locate this site on Unilocal so I decided to attach it to the Towne Lake Pkwy location.
Hope this review helps.
Sammy Karvelas

Rip off.
Never take your car to a tire place for anything other than new tires, especially a place that invests as much on marketing and a big shiny waiting room bigger than a doctor’s office like this Goodyear Tire Center in Woodstock. If you do, you’ll realize very quickly where the money comes from to pay for all the marketing and front-​end bells and whistles — from YOU.
No matter what day or time of day I ever brought my car here for an oil change, it was a minimum 3 hour wait — and don’t think for a second you aren’t being billed every bit of that wait time in labor, including the time your car is sitting in line for the service bay. They turn around work at a pace that makes it absurdly obvious they milk the advantages of charging by-​the-​hour and their big-​name brand awareness for all it’s worth, and then some. Then there’s the annoying upsell techniques for stuff you don’t need and hidden charges they tack on to add insult to injury. And if you need a part they don’t have in stock, be prepared for an astronomical final bill. A 5 minute search online or 10 minutes on the phone will show you just how much money you’ll save by taking your car somewhere else.
I only used this place when I lived in GA because it was around the corner from my house, but their prices are adjusted for the people living in the affluent Towne Lake subdivisions full of $ 500K to $ 1 million houses that surround it — most of them not thinking twice about dropping off their cars here, picking them up hours later, and happily signing off on charges 2 – 3 times higher than smaller garages just a little further away that do the same job just as well if not better. Do yourself a favor and shop around first.

Dropped the car off for an oil change and went to lunch. Came back 2 hours later and it was not done. They asked when it needed to be done, said right away now, still ANOTHER hour.
3 hours for an oil change is ridiculous. Then they didn’t change the little reminder sticker in the window either.
Two other customers were sitting in the waiting for over an hour for their oil changes as well. Why can the quick oil change places get it done in about 10 minutes? Ridiculous!
Guess where we WON’T be taking our car again.