Miller Landscape

We hired Miller Landscape for our pool installation and complete back yard design. This was a major overhaul, as we were redesigning our deck, adding a swimming pool, and a grill area. With this project, it included a two story fireplace, under decking (dry below), re-​decking the top deck, and many other features. Along with installing a new swimming pool, they also added new landscaping. Originally, we bid this project out, and frankly we couldn’t get anyone to take the project «turnkey”(meaning handle permitting and every aspect)
Most contractors wanted us to be the general contractor, and find different companies to do the wood work, or grill, or landscaping, or under decking, etc. We wanted to only deal with one person, and have one person handle everything… Miller did just that! From day one they were up front and honest with times, needs, choices, etc. In fact, we continued the project to re-​landscape the front of our house.
We have been so pleased with their work. I happily recommend them to anyone looking to improve their home. I find them to be family oriented, honest, and kind. Thankful that those ethics still exists in businesses these days. Thank you Miller Landscaping.

We hired Miller Landscape to level our backyard and install new sod which turned out to be a $ 10,000 project gone wrong. The fill dirt was not properly installed before the sod was put in place and resulted in settling. We had 3 other landscape companies come to review the work that was performed and every single one of them stated that Miller Landscape did not properly install the fill dirt before laying the sod.
After numerous attempts to have the owner Bruce Miller come and inspect the project he elected to send another employee since his schedule was too busy. Miller added sand to the yard to level the spots which has now resulted in dead grass spots all over the yard.
This was a simple project that was not executed correctly. Resolving the issues has become such a frustration that we wanted to share the feedback in hopes others will learn from our experience and consider other landscape companies in the market. It is very disappointing to spend such a significant sum of money and the owner could not take the time to return a phone call or come to the job site to address the issues.
Bottom line, I would not recommend Miller Landscape.
Thanks for reading.

I appreciate your response. This is what Miller should have done:
— Inform us BEFORE installation that our home was not in the maintenance service area. As you installed at our home with absolutely no mention that the distance was a problem, we had no reason to believe maintenance would not be available. In fact, we told you at the time of installation that we would be contacting you about maintenance. No one said it would be a problem.
— Return our phone calls when we did attempt to contact Miller during the 90 day period to set up maintenance. No warranty claim was filed within 90 days because the plants did not die until later in the summer/​fall; some the following spring. However, I don’t know how we could have filed a claim even if one was warranted because Miller never called us back. We were told each time our messages would be given to the techs, but no one contacted us.
Our plants were installed on a steep hill, mostly in full sun. They are likely completely appropriate for the area in general, but not our specific situation. We wanted to use Miller for maintenance because this was a difficult area to care for. Miller’s refusal to tell us until a YEAR later that this was not possible both prevented us from choosing a company to do the installation that would also provide maintenance, and from hiring another company to do the maintenance while the plants were still alive.
Don’t get me wrong — the installation looked lovely. However, Miller’s refusal to follow up gives the impression that your only concern was getting a fee. I stand behind my review.