A Bargain Appliance Repair

It said on their website that a technician would come check the appliance and tell if it were more economical to repair it or replace it. The technician who came out saw an obvious problem, and instead of doing a check to see what caused the problem, he replaced the obvious with a new part. When the appliance proved inoperable in less than 24 hours, the technician came back. This time he used some device to find the problem behind the obvious. I had already paid $ 263.51 for the part he replaced, and he now told me it would cost me over $ 200 more to fix what he found this time. When I asked him about finding the problem in the first place and letting me know if it were better to repair or replace, he told me he was not about to wait around for 30 minutes to see if there were something else wrong with the appliance. He told me that he had fixed what he saw, and it had a year warranty on it. I asked him to take the new part back and refund the price, and he refused. I called the phone number on the website, and someone there said they would have the tech come take the new part back and refund me the cost of it. When he got it back, they refunded $ 100. I called that company many times after that to ask about the other $ 163.51, and most often, I had the call cut off from the other end. And the manager was always in a meeting or on a conference call. After several days of relentless calling, I finally spoke to Karen, whom I told the only charge I felt due her company was a $ 55 service charge as the repair had been a failed effort. Karen was professional about it, and after all this persistent calling, I got back another $ 103.56. This left me out of pocket more than the said $ 55, but thanks to Karen, I would not be out of 163.51. She apologized on behalf of the company, and she was very professional about the whole thing.