Staples

Customer service here is horrible. These young adult folks have no idea how to run the store, this includes the cashiers and the managers. I give them some credit for showing effort, but when you go out of your way to lie and cheat, as Staples does, it leaves a sour taste in your mouth.
Dear Staples, please show some integrity in your business practices. Consumers are a lot smarter than you think. Better Business Bureau gives them a C+ for customer satisfaction. One thousand two hundred (1,200) complaints, and 120 negative reviews, helpless customers who needed a third party involved because Staples could care less about the consumer. Corporate, please take a note of this. Buyer, you’ve been warned,

Worst place ever. I was on copy & print for 25 minutes and had to wait a long line of people. It should not take that long for copy & print… Avoid at all cost…

I love their copy n print staff. So friendly especially Sasha who just is too good and Sabri on weekends who is very smart about his work. Good people. And now they have fedex.

Went here on a Sunday afternoon and the store appears to be severely understaffed. Spent $ 415 in one purchase and I had no assistance selecting the item I wanted. However, once at the register, the customer service was better. We will see how it goes on the next trip.

I’ve been dealing with the Copy Center for the past two days and I was very impressed with the workers, especially Belen. She takes great pride in her work and it shows. She is respectful to all her coworkers and is efficient with dealing with customers (there are a lot!) Staples is very lucky to have her as an employee. What I thought was going to be a big ordeal ending up being a great experience thanks to her.

Just regarding the Copy & Print Center, the guys and gals working there are patient and do a really good copying and laminating documents. A+ job!

The copy center is one of the slowest and inefficient I’ve ever seen, they take a lot of time to do simple orders. It seems to move at the same pace no matter how many employees they have behind the counter, I visit here at least once a week and it’s the same experience every time.

Your typical Staples store. parking lot is adequate. It does seem a bit sparse when it comes to items in stock though. Checkout was quick and easy.

Consistently the worst customer service on the planet. Staff rather stand around talking juvenile street BS than help a customer. Even after asking for help a staff member notified another, sat down to text and nobody came. Gave up after 20min in an empty store. Third time. Non-​existent management.

I had a pretty stupid experience today at the Copy Center. Stupid on their part.
I went to have many documents printed from my USB. The person running the copy center (SABRI was his name, I’m 90% sure) was alone and trying his best. He seemed pretty knowledgable on how to run the copy center services.
However, when I protested how long I stood there waiting (1 hour people, 1 freaking hour), SABRI and his co-​worker (some Spanish looking teenage kid in a black shirt) proceeded to tell me they had done me a so called «favor» by printing everything that very day. They claim there is a «big handbook» that prohibits same day printing. Well guess what SABRI, I NEVER asked you to print my documents that very same day. In fact, I asked you multiple times when I could come back to pick them up but you NEVER answered my question. You broke that supposed «handbook rule» on your own kid! Don’t expect credit for a «favor» I never asked for. Who wants to stand for an hour in Staples?
Further, the skinny Spanish-​looking kid defended his copy center homie SABRI by telling me how he has worked since 9am (it was not about 5pm). Um, I don’t care. Do you care about my 12 hour work days and how I don’t have time to stand in Staples for an hour? No, you don’t. I sympathize with long shifts but at the end of the day you’re there to work right? It is not my problem if you’ve been working since 8am the previous day.
Lastly, it was very frustrating to see my printing job stop half way because the teenage Spanish-​looking kid had frozen the computer screen while trying to set up a job for a friend (who SABRI claims is a customer as well). He also kept distracting SABRI from running the copy center with questions and chit-​chat. Not only did SABRI decide to print my documents while I’m standing there (breaking your now famous fat-​handbook-​rule on your own), but your co-​worker now proceeds to pause my printing job while you both attempt to complete an order for an affiliate of a Staples employee. That’s not customer service kiddos.
You kids need to get off your high-​horses and work on your lack of communication with customers. Don’t expect credit where credit isn’t do. Put that in your fancy-​shmancy handbook.

Staples constantly reminds me of how expensive office supplies can be. They also do a pretty awesome job of demonstrating some lousy customer service too. Because nobody’s perfect, I find myself here more often than I want to be.
It’s not a big Staples by any means and I have learned to call ahead of times for items. Yes, the staff is incredibly slow and is sometimes rude on the phone, but it’s much better than showing up to no availability. Check the site and make sure you have the SKU # ready for the product. If that isn’t an option, just make sure you know what the product is called in case the staff is confused.
Since they’re sporting their own parking lot, finding a spot is a breeze. They’re also conveniently located close to the Northern Blvd M /​R stop. Beware of attempting to price match something from the web, calling ahead to verify this and other questions might save you a lot of headache.

This Staples is probably not the best of the ones I’ve been to. Although, I can’t say that any of the Staples I’ve been to are particularly good… it took a while to find what I was looking for and then I had to spend a considerable amount of time in line (which is surprising because usually at this time of year there are more staff since there is a holiday rush for getting gifts).

How long should a person wait to see if they have something in stock? 5 minutes? 10 at most? I waited 45 minutes!
One of the employees asked the manager Alex if he can check the back for stock. He replied yes and walked off to the printing area. I can see him joking with his friends, and obvious that he wasn’t looking for anything.
I gave him the benefit of the doubt, maybe he’ll go after. He then proceeded with another customer. I’m still standing there in the front looking like an idiot. There’s only so much patience a man can have.
The employee helping me had to stay in the front, so I don’t place any blame on her. She asked him multiple times if he checked and he just gave her the answer No we don’t have the item in stock. I know he didn’t check! He looked at me after he said No to her too.
No apology or anything from the manager.

They don’t deserve stars. Only reason I come here for anything is school supplies for the kids. Even that they screwed up! Employees don’t want to to be there. Mentality is I have to be here. No nothing statuesque and robot like. Has anyone ever told them how to ring up merchandise. Thanks to one girl I now have stuff I can’t return. She rang up 13 qty of one UPC while in actuality it was another. So when I went to return them I got a short girl with a mega attitude asking why I gave her 2 receipts. I’m sorry about that thought it be easier like I’m suppose to be psychic and know how you do returns. Also I could not return my BIC Cristal pens. So since they weren’t on either receipt I wonder did I get a free item?! Any which way hire people that want to work and are customer service oriented not people looking to pass up time minimum wage.

Manager said they wouldn’t price match Adoroma in Union Square even though on their website it clear says «Staples retail stores will price match prices at brick-​n-​mortar retail stores and at
.» Thanks guys.

Forgot my Rewards card while making purchase. Cashier couldn’t be bothered to look this us — even though, another Staples (Metropolitan) staff was more than happy to look up the previous day. She told me «too many people with similar name». Guess they don’t care about customer service — won’t come back here anytime soon.

I came to this Staples to print a copy of an email. I had to wait 5 minutes for the clerk to come back. When she finally comes back she took a few customers before me until I started to protest. She finally waited on me and it took forever for a single piece of paper to print out.

Silvia totally went above and beyond for me today … I had to send out a 50 page fax and I was disorganized and all over the place … my 2 year old daughter was not making this process easy, especially since she found the employees ladder entertaining (lol) Silvia took my files, sorted them by year and offered to email the person rather than fax all those pages, wasting more of my valuable «Mommy» time! not only did she wait for confirmation of the email, she even offered to call the person to make sure they received the email! I will definitely return and hopefully deal with Silvia ALL the time :)

I went their to buy a fax machine for my business.
I was treated poorly. I did not want to go to Best Buy… the store gives me a headache. it is like a circus there. Stapes Woodside is a joke.
The Staples Web said the machine I wanted had and fax and it did not. The price I intended to pay for a fax was $ 129 for an HP.
The price on the machine was $ 149 in the store,
the sale man put the machine at the cash register while I saw still looking at fax machine an not finished shopping; when it rang up it was $ 199. I did not buy it. I really wanted that machine.
This store has very poor customer service.
They asked me if I wanted to order from the web site for that price.
This makes no common sense they lost my sale and did not care.
The Sales Man was out smoking a cigarette and abanded me too.
Lady Jane from LIC

– My Staples Saga
Part 2
«Color blind»
As soon as I saw the small parcel at the door, I immediately knew what it was. Were my ears finally delivered from the naked exposure to the ramblings, preachings and bayou/​mariachi musical interlopers on my daily commute?
I opened the little box like a boy on his birthday, when suddenly I was struck with the biggest and heaviest blow hope can have: Disappointment.
They had in fact replaced my Sony MP3 player, but instead of sending me an exact replica of my BLACK USB thingy, they sent me a horrible WHITE one… utter, and bitter disappointment. It was unacceptable under any and all standards. But I was through with Sony; I decided that the best course of action was to surrender myself to Staples customer service. Sony would be dealt with soon enough.
Once again I found myself stepping out of the R on 34^th St. to the little Staples; once again I had to explain everything (the manager apparently had been changed) «Wait one minute, let me go check in the back» –the Manager said, disappearing into an aisle… after 10 min, he was back, but what he held in his hand vexed me to no end. Indeed it was a black Sony mp3 player, but NOT a USB lipstick, but an iPod like MP3 thing… Didn’t he understand? Wasn’t it obvious? I wanted a USB/​MP3 combination that was SMALL; the size of my friggin index finger not my palm! Grrr… I summoned patience and explained, lazily he went off and came back again with an answer: «I’m sorry we don’t have anymore of these in black; you can go to the Staples in Queens or Maspeth; they have one»
«Queens or Maspeth… can you be more specific?» –I said. He gave me the addresses of the two stores that purportedly had the thing in stock, so once again I took the R, this time Queens bound to Northern Blvd.
Now this was a Staples worthy of suburbian legend; roadside, next to a McDonalds drive-​in, HUGE in size; for a minute I doubted that I was in New York at all. I walked in and saw that in contrast with smaller Staple stores in Manhattan, this one had the luxury of displaying items that you could normally order through catalog; so there were racks with Storage Cabinets, Office furniture, Bookcases and other items to furnish your home or business. I approached customer service, and once again, I explained to them my debacle.
But the store manager at Staples 34^th St. had sent me on a wild goose chase; they did not carry my coveted black Sony MP3 player. I could not hide a face of dejection, the rep at customer service named Sabrina noticed this, and decided to join me in my crusade for the dark mp3 horse.
First she leveled and told me I had a crucial problem; I needed an Staples invoice in order to reclaim my item, since the Sony replacement was not itemized in the Staples data. I shuddered just to think I had to go back to fetch the invoice, when she said that was not necessary. She was there to help. Asking me for my credit card, she swiped it in a machine and told me they had installed a new system just a few days ago that allowed for them to track a transaction anywhere along the Staples system, enabling them to print a receipt for the customer. She did. Receipt in hand, she then took the liberty of not only finding the REAL Staples that carried the very last black version of my player, but calling the store to explain my situation beforehand, and even telling them to hold the door for me; I was on my way (they closed at 9, it was 8:30pm) !!
I couldn’t thank her enough. Now that’s what I call outstanding customer service.
«Staples Astoria is just 20 blocks down the road» –she had said.
No time to cab it, no time for Subway, let’s try and make a walk for it. I tried, but upon arriving 20 blocks down there was no Staples to be found and it was 8:58pm… I tried asking for it, looking for it to no avail. I knew I would have to come the next day thanks to my tried and trusted sense of geographical orientation; but at least I knew that this white MP3 abomination would never upset the color program I envisioned worthy of my musical wanderings.
Victory was at hand on the morrow.
(To be concluded…)