P.C. Richard & Son

Stopped by this store yet again and picked up a nice floor model stove and refrigerator for my rental apartment and I gotta say they service was great. When I walked in I was shocked the manager is right on the floor with his sales personnel ready to help out incoming customers. An experience I can’t forget. This location has changed for the better !!
I’ll be back that’s for sure …

Went to the store with my husband to buy a new fridge. Sam and Pierre were amazing! They gave us incredible deal. It’s a little more then we expected to spent, but we are soooooooooo happy with a quality of the fridge!
Thank you

I have now spoken to the manager Sam in regards to my concerns. I suggest speaking to Sam, Lionel or Faruk when purchasing from this store. Faruk always helps us and is wonderful.

Terrible service! Rude and unprofessional staff! I’ve been with PC Richard for a while, but thanks to this store i Am never dealing with the company again!!!

My wife and I purchased a Frigidaire wall mount AC with 2 year protection plan. The price tag on the AC was $ 559. That’s until Jamel rang us up and told us it had the wrong price on it and said it’s actually priced at $ 609. Should have been our queue to leave the store but we went ahead with the transaction anyway. The thing that really annoyed me was that Jamel told us that if we get a 3 year warranty for 129.99 he then would lower the price of the AC to $ 559. This is typical bait to get customers to buy a higher priced warranty which I find annoying. Of course, we didn’t get the 3 year protection plan. Tactics like that condescends the customers and makes us not want to return to the store.
Other than that, My wife and I are content with the AC we purchased and it works very well.

Terrible service. Went to buy a computer and salespeople were clueless. I started to walk out but was convinced to not leave. Went back and the salesperson was extremely pushy, followed me around everywhere and told me multiple times that i could check out with him. Do yourself a favor and go somewhere else

Purchased Macbook Pro at this location and both my sales associate and Manager were awesome in taking care of me.

RIPOFF ALERT!!! DO NOT SPEND YOUR MONEY HERE!!! Two years ago I bought 2 higher end expensive Freidrich AC units on the salesman’s rec which totaled well over $ 1000.00 including tax, delivery, and installation. Well, at the end of the 2^nd summer they both BROKE. Both of them! Called PCR 2 different times and spoke to mgmt — was told there was nothing they could do. Because it’s past 1yr, there is no warranty left, so I now need to buy 2 more AC’s. Was told I should have purchased the extended warranty… WHAT!!! I bought top of the line so I would not have to deal w/​this crap. It’s beyond ridiculous! Two brand new AC’s breaking in 2 yrs? It makes me wonder what the heck I was sold. Do yourself a favor — shop elsewhere!!!

My parents always come to this store and were always pleased until last night. We were helped by the salesperson name Faruk. He seemed helpful in the beginning with finding our laundry cleaner but then showed impatience while my mother was contemplating on purchasing the IPad Mini. He kept walking away to help another customer, fine. But then I noticed he was laughing at us because we were still discussing whether or not to purchase the $ 429 iPad mini. That got me annoyed. So my mother made the decision to purchase it. Took a little while for them to get it. He rang her up and got to the part where she had to sign the «Terms and Conditions» policy. He tapped through it WITHOUT allowing my mom to read it. So she asked him, «What am I signing? I want to read it». He started giving a Broad explanation. My mother asked him, «Well why did you tap through it so fast? I want to read it.» His reply in these EXACT words «Why are you being so difficult? I have to cancel the purchase in order to go back to it.» …Oh hell no! Are you seriously talking back that way??! My mother let him have it about talking back to a customer and that the Customer is always right! He was giving HER a hard time about reading her rights! Dude, we are making a purchase and giving you the credit for the help and you have the NERVE to talk to a customer that way? Jerk. Don’t ever let FARUK help you. NO PATIENCE, BAD CUSTOMER SERVICE.

I purchased a dryer last week with the intent of purchasing a washer and dryer hoping to find a pair on sale. However, at the store there weren’t any. I picked up the dryer, the store Manager Tony was very courteous. A misfortune happened now my washing machine broke down. I returned to the same store to purchase a matching washing machine. To my amazement there was an Instore Sale for the same dryer and matching washing machine.
I approached the store Manager Tony of whom he recognized me, I told him about my dilemma I asked if he could give the me the deal that is on sale because I already purchased the dryer within one week.
He was not courteous or obliging at all. He wouldn’t consent to offering a deal or meeting customer satisfaction.
Called Corporate Headquarters was informed that the store manager should try to meet customer satisfaction, they are not informative or helpful at all!
Not professional!
Don’t buy PC Richards products — stay away!

The extended warranty they offer is a waste of money. A product they sold to me broke within 3 weeks. My warranty was void after the replacement. I spend $ 150 just so I can have a warranty can expire the second I bring the product back? What a waste of money. However the man that helped me gave me a year no payments on something that cost $ 1000, not to shabby.

I just want to say I’ve been a loyal customer of PC’s for years now Ive bought freezers toasters televisions surround sound systems 2 air conditioners and vacuum cleaners just to name a few of the things I bought from them. One of the AC“s I bought from them 5 yrs ago has decided it no longer wants to work so of course I head over to PC“s as soon as I walked in it was like vultures waiting for the next kill. It had never been like this before but as I looked around none of the familiar faces I had come to know over the years were still there it was a whole new group of sales men and ladies. So I ask the salesman if he had any AC’s on sale. He says no absolutely not we never have AC’s on sale they are our bread and butter! So I say thats funny because both of the AC’s ive bought from here were on sale. He says no your wrong. So then I notice right behind him AC“s on sale so I say what about those? You dont want those you want this one. Im like now thats the biggest AC in the store and why did you say you had no AC’s on sale when you do. We dont have the right ones for you on sale. So I say thats funny you dont know what I need but you know I dont need any on sale. So he continues to show me this huge AC so I keep saying I think thats too big but you may be right how much is it? I think he said 425 I said do you deliver and install yes for 180 more. I was like thats a little out of my budget and your sure none is on sale? No Ive already told you twice none is on sale. Im like how about the ones there that are on sale? Not right for you! If you want cheap I cant help you. Im like well let me see if this is the right one I bought my other 2 from here Ill see if its the same size. So I walk over to the lady behind the counter and asked if she could look up my info and see the size of the ones I bought before? You need a salesman. Im like no I just want my info on the last ac’s I bought here. Go find a salesman he will help you. Im like listen to what Im telling you and stop trying to pass the buck I want you to give me the info on the last AC’s I bought here. So she rolls her eyes at me and looks it up mean while my salesman decides hes going to prove me wrong about buying them on sale and stands behind her and says you will see we dont have sales here. Im like you know what Ive had enough of you. You will see I did buy them on sale so he was wrong about the size I needed and he was wrong about me buying them on sale. So he says thats why it only lasted 5 yrs it wasnt big enough. I said I bought on sale here right? He says no you didnt so I ask the lady what did I pay for it. She rolls her eyes again and say 275 I said how much was the original price? 375 she mumbled. So Im like later for the two of you and this store Ill go to best Buy. The salesman says go!
I go over to Best buy and the only way I can describe the difference is it was like when Dorthy stepped out of the house into munchkin land. The people were friendly and helpful. I bought the same AC for 180 less because the dont charge to deliver. So at this point Im pissed still so decided to go back to PC“s I walk in look for the salesman who waited on me earlier but didnt see him so I walk over to Miss roll your eyes and I could see a guy sitting behind here and just by how friendly she was this time that he was prob her manager. So I say to her. I just wanted to take the time to thank you and that salesman who helped me out this morning. She kinda looked at me like I was crazy. So I continue by the two of you being so rude to me I decided to take y business to Best Buy and I save 200 bucks so keep up the good work and Ill make sure all my friends now about what kind of customer service it is you offer here. So the Miss roll her eyes started twitching and the manager turns around and asks her what Im talking about she said it was (what ever his name was) he was the one who waited on this guy. I said back it up sister you were just as rude as he was. The manager never spoke to me never asked why I was unhappy nothing. So I say the both of you deserve employee of the month not just him. Look for me on Unilocal

A few years ago, I ordered an air conditioner from this PC Richard store. Note here that I do extensive research when I purchase electronics and appliances, because:
1. I hate going to overcrowded showrooms.
2. To accommodate the crowds, stores often employ masses of gum-​popping idiots instead of knowledgeable sales folk. I cannot stomach morons who get rude when you ask them a question they don’t know how to answer (note that the reviews here are all about service and not so much about the products).
3. It makes the whole buying process easy peasy lemon squeezy.
…and to be fair, buying the air conditioner was just that. They even delivered on a Saturday, which other stores won’t usually do, and installed it for me. A really good experience.
So when my fridge died suddenly (right after I’d gone to the market) on a Sunday, I decided to go with PC Richard again. I did only a little research, as time was of the essence, and I ordered. The trouble started from step one.
I asked for a certain model. The guy who took my order, while very nice, perhaps did not pay attention or understand me very well, and charged me for another, similar model. The difference was that the model I wanted had glass shelves. The one I «bought» has wire shelves. I also mentioned to the guy that I had a Sub-​Zero, and this will become important later, but he apparently did not make a note of that.
Delivery would be on Tuesday (fortunately, it was cold out, so I took whatever food I could save and kept it cool out on the fire escape). That morning, the delivery folks called to say they were coming within the hour. Cool. They were APPARENTLY at my apartment 10 minutes later. Apparently, because they claimed to have been waiting outside for 20 minutes. Despite my clear directions to ring the buzzer (duh), they did not and just left. So I called the store to get them back out again. I spoke to two guys. The first one, Tom, was rude and condescending, and at one point called me something along the lines of «little woman.» NOTHING IN THIS WORLD angers me more than something like that, so I put my BF, henceforth referred to as The Hulk, on the phone to issue him a verbal SMASH (Awesome). The second guy I spoke to was much more reasonable and polite. Hulk pestered the PC Richard folk all morning, and when I got home from work later, I had a brand new fridge. In my living room. Not only that, but when I took the tape off the fridge door, I found a very noticeable dent. So I took a picture and tweeted it back to PC Richard, with a warning to everyone else in my Twitterverse to beware. Hulk retweeted, for effect. I love Hulk.
The fridge was in my living room because I had a Sub-​Z that, so said the delivery guys, required a special team (Special Ops) to take it out. Why didn’t the Little Woman mention you had a Sub-​Z, they asked. You will remember that Little Woman did mention the Sub-​Z when she bought new fridge, and that the information was disregarded. Dispatching Special Ops to get rid of the Sub-​Z would cost another $ 100. I tried to argue my case to PC Richard, or rather, the ineptitude of their staff, but I ended up shelling out the money anyway. I called the store to see if Special Ops could come do their work the next day, and was told by some terribly rude kid who couldn’t have been more than half my age that they couldn’t come until Thursday (this was Tuesday night). But the Twitterverse was already churning… and Special Ops came out the next day, took out the Sub-​Z and installed new fridge where it belonged.
I got a tweet back from PC Richard almost immediately, asking for an email from me to explain the problem. I started a communication with Allison from corporate, who was extremely nice and efficient and eager to make amends. She offered me either the fridge that I originally wanted, glass shelves and all, or a credit of $ 100 (the cost of getting Special Ops). I went for the $ 100, and I had the credit in two days. Amazing. If a store/​company is going to have a bunch of jerks working for them, it’s always good to have folks in corporate willing to work with angry customers and soothe them. Kudos to Allison!
Whether I buy from PC Richard again or not, I have not decided. The fact is that buying major appliances from whatever big-​box store is usually an unpleasant task, so price will most probably be the deciding factor. In that case, I will likely be buying from Best Buy. About two months after the fridge saga, I was in Best Buy to get Hulk a power cord for his Mac, and I saw my fridge for more than $ 100 less than what I paid PC Richard.

Over pushy sales people, I wanted a new flat screen and I was more confused when I left the store, then when I went there. Selection was big, but I felt like I was in a used car lot. Gonna check out best buy.

I went there twice and both times I’ve had terrible service. Its much better to go to the Best Buy on Northern Blvd even if though its further.
The store is very unorganized, employees were yelling at each other in front of customers. I had to wait at least 15 minutes for someone to help me. Then both times, the salespeople were very rude. The first time I went for an air conditioner, had rude service and left. Stupidly, I went a second time for their VerizonWireless service and once again had rude service. I vowed never to go back there. Do yourself a favor and find someplace else to go.