Koeppel Mazda

Raul Jiminian and the staff at Koeppel Mazda made our purchase such a pleasant one that I had to write a review. Drove off in a new Mazda CX3 Grand Touring yesterday after being treated like a customer should be treated. As a business owner myself, I look out for customer service everywhere I go. I have got to say that Raul and the staff were very professional. Not pushy, very knowledgeable, and actually made the effort to make us feel comfortable the whole way thru the process. Thanks to Raul and the staff. You have made a happy customer/​friend!

We just left Koeppel earlier this evening. I had a «deal» made with another dealership that I wasn’t too happy with. My wife decided she wanted a backup camera as the only option on her car. The first dealer claimed it would be over 15/​month for that option.
I called Saiful at Koeppel and asked him to match or beat a competitors deal, with the camera as an option. Better yet, Koeppel BEAT the other guys offer on the monthly payment, and had me putting down less money out of pocket. All that, and the car had a camera in it.
When I spoke to Saiful, I told him if he can make the deal I would take delivery tonight. He called me back in 5 minutes and told me he could do the deal that I wanted. He had Francisco Javier Rodriguez contact me about the insurance for the new car. That was hassle free, and I had Geico e-​mail the cards and binder directly to him.
Being it is the last day of the month, the dealer was busy with other deals when we got there. Francisco greeted us outside and showed the car all prepped and ready for us. We went over some features of the car, and a little over an hour later our paperwork was ready for processing. Earlier, Saiful had showed me that our deal was still in pending status on his computer, awaiting bank approval. Once that was done we were brought to the finance guy, Jimmy. In and out in 5 minutes. What I was quoted by Saiful is exact what I ended up paying. Not a penny more.
The process from initial phone call to driving away took just under TWO HOURS. I got the deal I wanted, sent over a credit app by email, got the exact car I wanted, and didn’t pay a penny more than what I was quoted over the phone.
Overall a great experience and probably one of the fastest deals I’ve done. Saiful and Francisco were great, didn’t hide anything from us, and got the sale done quick. Great experience and I will definitely be going back for another car for myself soon!

I love shopping but car shopping is definitely my least favorite shopping experience. Koeppel Mazda, especially Ronnie Das, made our first car lease process painless. We knew that we possibly wanted a SUV. We walked into Koeppel and Ronnie showed us the CX-​5. Ronnie not only explained everything about the SUV, but also made sure to take our interests into account. Ultimately, he got us the car we wanted for a price nobody could beat. He has great service and and is an amazing salesperson. Ronnie Das made it as seamless and painfree as possible. I would recommend him to a friend in a heartbeat.

Excellent service, no hassle, Saiful worked with me, to make sure I had the deal I wanted. Thumbs up to Chris Gonzalez as well for his great help. These gentlemen are the dynamic duo, of koeppel. Thanks so much fellas, I will be bringing you future business.

Very helpful, and nice. They took my old car as a trade in and gave me a good deal on a new car.

Horrible dealership.
Not sure what it’s called when they make a deal with you and then continue to claim they don’t have the car, then finally when the month is over they tell you they cannot honor the deal you made because it’s a new month and they have different numbers.
Always purchase or lease cars that they have in stock.
NEVER go to this dealership.

The service department is amazing! They are honest, informative and put the customer first. Christine is wonderful at working with you and returns calls, answers questions and makes sure deadlines are kept. Ramo is an amazing technician. He is honest, trustworthy and excellent! Highly recommend this place.

I had a really great experience with these guys. I called several dealerships to get a price for a Mazda3 and whenever I would come to the point of thinking that the deal was done, they would come in with something like «you need a senior citizen’s discount to qualify for that price.» Thankfully, Koeppel Mazda pulled no such tricks and the price I discussed with them on the phone was the price I paid when I showed up to the dealership. I dealt with Seiful and would recommend that you ask for him when trying to finalize a deal.

We are buying a car from them because it is a competitive price and there’s not a lot of them out there so are forced to buy from them. They make a big show of negotiating and getting you the price you want to pay but that is all a lot of talk, there was no negotiation whatsoever which is disappointing because I am a returning Mazda customer with excellent credit. They wouldn’t even match another Mazda dealership’s quote to install a remote starter! These guys are greedy about their commissions for sure. Buyer beware.

Worked initially with Javier who showed me the car I was looking for (Mazda CX-​5). Upon deciding, I worked with Jim whom I had a great experience from discussing financial terms to the day of handover of the vehicle, very professional, straight to the point and practical advisory. Picked the car up the same day, and had an enjoyable discussion with his manager, Saiful. These guys are not pushy at all (like the folks in front) and very respectful about giving space. Will definitely recommend this team to prospective buyers!

Excellent costumer service. I couldn’t be any happier with my experience buying a car from here! I would defiantly recommend this dealership to anyone.

Koeppel Mazda to the rescue!
So after getting completely bait and switched by another Mazda Dealership on the day we were to pick up the car (cough cough Poughkeepsie Mazda), we took the subway out to Queens where Koeppel totally saved the day. They got us the color we wanted at a fair price and we are thrilled with our Mazda! The whole process took about an hour tops, including the salesperson walking us through all the smart features of the car. Thanks guys!
(and PS — yes you can get there super easy by Subway, so it’s perfect for Manhattanites!)

Called about a specific feature on the cars that they had available and was told they had four in different colors. Of course I would go here since they had such a large selection. Once I got there, no one even bothered to look at me when I walked in the showroom. Then when we found the sales manager who I was told to look for. He said they do not have the four cars and that there must be a mistake. Jim did not bother to try to help us look at other cars, instead he was placing the blame on the person I spoke to on the phone. He sent us off and went directly to another customer that was waiting for him. Inattentive salesperson probably took one look at me and thought I would not buy a car. Too bad for him, I went across the street and bought a car from someone that was willing to work with me. I do not recommend going here even if you confirm the specific car you are looking for. This dealership barely had anyone shopping when I was there.

I could not be happier with the level of service I experienced buying my new Mazda. Javier and the rest of the team was great.
Like most New Yorkers, I know what I want and value my time. I found a car I wanted in Koeppel’s inventory online and requested a quote. I got a competitive price and set up an appointment for the next day within an hour. When I showed up, they showed me the car and honored the price. I was in my new vehicle within the week.
I would definitely recommend coming here and will be back the next time I’m buying.
Two important tips:
1) Koeppel has Sunday hours, unlike most car dealers which only open Monday-​Saturday
2) For Manhattanites without wheels, the showroom is easily accessible via public transit. Take Long Island Railroad 12 min from Penn Station to Woodside and walk or take the subway