JCPenney

It seems like this place is now a self service store, I went here yesterday to get some jeans, I found a 2 pairs that I liked but there was no price tag on them or a sign listing prices anywhere, I looked for a sales person or someone who could help me but there was no one anywhere, including the dressing rooms, Sorry Penny’s but If you would hire some people I probably would not of walked out of your store empty handed and end up purchasing the pants I tried on from Amazon!

I love this J C Penney store. I have been shopping here for years. I did stray for a while when the last CEO decided to go in the «trendy teen» direction. I decided to go back after a year or so just for towels. I was so happy that JC Penney I knew and loved rethought that terrible idea. I, once again, can always find something I really like. I think they have a perfect blend of stylish, but trendy clothes. Of course, a tween might not think so, but I don’t think they are really looking at JC Penney to be there go-​to store anyway.
I have never encountered any employee to be rude. In fact, every time I shopped there, and I am in there pretty often, Employees always are helpful and courteous.
Lastly, I find great deals there, especially with additional coupons. I just purchases a Zero Exposure jacket that was originally 125.00 for 32.00 after clearance and coupon. Even Kohl’s couldn’t beat that!

Today I went to JCP to check for winter coats. they have nice one for 49.99 but at register show price $ 100.00.that was second time when is different price on the shelf and different by register. they tried to tell me that people mixed coats on the shelf but they couldn’t show me shelf with right price. all the coats was marked down to $ 49.99 but only on the shelf. shame on you JCP for false advertising. i feel like they tried to fool customers. even though I liked JCP in the past lately they just not my store
wonder they loosing customers.

I have sat on the fence with this location for years, but because they are affordable I overlooked the fact that they don’t treat people equally, the don’t show up on time to start their day and sometimes are short and rude to people. I have been using this location for both of my children’s milestone pictures for 5 years and I scheduled by son’s 5^th birthday pictures 2 weeks in advance for the first weekend in December. I received a call to confirm my appointment only to be told I couldn’t be able to do a wardrobe change. When I questioned this I was told they don’t honor wardrobe changes during the weekends around the holidays. I once again remind you that I have been using this place for five years and my son’s birthday hasn’t changed. I asked if this was a new policy and was told no and maybe I should reschedule for a weekday. Really is that they way you treat repeat customers? I don’t think so — I think I’ll find somewhere else. Even though I have a $ 50 coupon from last time I was there, you won’t see my family again!

I am not sure if I am very fond of the new style JC Penney. Perhaps they are going for hip and trendy, but they come off as very bargain basement layout and setup wise. I do really like their plus size department, because you can find the same styles that are offered in the regular department, with only a smattering of old lady type clothes.
This also happens to be the closest place to get my Sephora fix on. The girls who work here are always very friendly, but the selection is lacking. At times, I have a hard time getting the basic essentials, (please tell me that I am not the only one who goes into Sephora with a shopping list.) It is like wanting a steak, but settling for a veggie burger.

I have plenty issues with JCPenney in its entirety, but this store has to be the worst one I’ve been to yet. Long story short, I bought a blouse at JCP Yorktown and returned it to the Woodridge store. Everything went smoothly.
Oh. No, wait, it didn’t.
A couple days later, I’m looking at my bank account and I noticed that the refund wasn’t back in my checking account. I found the return receipt and saw that I purchased with my credit card and the cashier at Woodridge processed the refund onto my debit card.
Now, I’ve had retail jobs in the past and I’ve never heard of being able to buy something on credit and get cash back. Maybe it’s just me, but that sounds ridiculous and not possible. So strike one was the cashier not bothering to tell me the card I used for the purchase. But that’s not even the issue that had me decide to stop shopping there. It’s what happened when I went back there to get the issue resolved.
The cashier couldn’t help me and grabbed the front end supervisor. This guy. What an incompetent moron. He kept cutting me off and said things that obviously showed that everything I said went in one ear and out the other. He, in so many words, told me they couldn’t do anything about it. If you really don’t have the power to fix the situation, you find me someone who can — you don’t tell me nothing can be done. I asked him to void out the transaction, but he said they couldn’t. Shocker. I then remembered how out of date every bit of that store is aside from the crappy pop music they play over the speakers.
Then he told me he’ll give my info to accounting in a tone & attitude that pretty much said «I’ll do this but I’m pretty sure it’s not going to help in any way whatsoever.» So he walked off to do whatever he claimed he was doing, and I saw him stop to help another customer. Another strike. He finally came back and took down my info and asked me one of the dumbest questions I’ve ever heard, «Do you mind leaving your card information?» I then asked for corporate’s number and he took another ten minutes getting that. That was understandable, seeing that he could’ve been stopped my customers along the way, etc; I used to work in retail so I know how that goes.
I got the number on my phone while I was waiting and started to walk out the door. As I walked out, he caught up to me. I told him I had the number already and then he flapped his arms up in exasperation and serious attitude as I walked out.
In the end, I talked to a corporate employee who was able to «fix» the issue in under 10 minutes. I didn’t get my money back that night, but he was able to assure me the situation will be handled and gave me some beneficial information on the matter. He was also nice enough to listen to my rant about that person I had to deal with, haha, and said he’d forward my comments to the store manager. A couple days later, the issue has been resolved.
Word of advice, JCP, do not tell your customers no like that. If I did that at my last retail job, I would have found myself in the back office getting written up. Secondly, UPDATE YOUR WHOLE SYSTEM. It’s ridiculous that stores and even corporate can’t do something as simple as voiding a transaction. It’s so inconvenient.
Lastly, to the guy whose name I’ll omit from this rant, if you’re reading this one day, know that you’re the reason why I’ll never shop at the JCPenney in Woodridge ever again.

Horrible experience. My wife bought me some ties, and this JCP manager said they could not return them because I did not have her credit card. They offered me a store credit instead. This does me no good because I could not find a tie that I liked, so I needed to look elsewhere. They offered me no other solution, so I told them that I was dissatisfied and would not shop there again. Instead of trying to find some way to make me satisfied, I received a curt «thank you have a nice day» as I turned to walk away.
So I got in my car and called into the store to speak to the manager who turned out to be the same person that who could not help me before. Once she found out that I was willing to elevate the situation, then her entire persona changed and she apologized and gave me cash back. It’s a shame when people can’t do the right thing and be polite for the right reasons.
So the bottom line is that if someone buys you a gift at jcp, you cannot return it to their credit card unless you have it with you. Your only choice is to take a store credit. This is unless you are willing to endure the time and frustration to make a stink about it.

I always shop at this JcPenny’s and never had any problems with it. They have reasonable prices for there clothes and most of the time it is organized.
However, my last visit is why I wanted to write this review.
I absolutly hate bra shopping (im sure most of you girls would agree) because I always find myself buying the wrong size and then paying alot for a bra I never wear because im not comfortable.
I knew I needed someone to measure me so I could maybe find a bra that fits and the girl working in that department (Nacia I believe was her name?) was extremly helpful. She measured me, talked to me about what I wear and what she thinks would be best for me. She showed me what her personal favorite was and was their to answer all my questions. She even went out of her way to check on me in the fitting room and bring me different bras to try on since the last one didn’t fit right. Probably an hour later I walked out very pleased with my purchase and now I actually have a bra that fits. I will probably go back for another one since they werent super expensive around $ 25 and it is very comforable.
Thank you Nacia for helping me, I will be back!

If there’s one thing I can’t stand about this location, it’s their inability to adapt to the modern world. I was looking for a simple pair of black work shoes, but, as my luck would have it, they were out of stock on the ones I wanted, but they offered to order it on my behalf.
What I thought was curious, though, was that they wanted me to pay for it up front. I paid using two gift cards, kept the receipt and left. Weeks later, I received a post card saying my order was cancelled.
I returned there, with receipt in hand, to have the balances on the gift cards I used returned to me. Of course, this was also a lengthy process (longer, if you can believe it, than my wait in line). They wound up snail-​mailing the cards to me…
…which I then used on an online order (bypassed the staff this time, haha!) for some work shirts. The order went okay, but then, again, I found myself standing in the long line at the same counter waiting to pick up my stuff.
The person operating the register was a total ditz. She was about to help the next customer after handing me a single package. «Is this all six shirts and the wallet I ordered?» I asked. «Yep, it’s all there» she said. I didn’t know Superwoman worked at JCP! She must have used her X-​ray vision to see through the package!
Of course, if she did have that ability, she would have seen there were only three shirts inside. I instructed her to go in back and check for my other package.
Your prices are fair, JCP, but for crying out loud: SHAPE UP!

It seemed like such a nice store with a good selection of clothes, too bad I’ll never shop here.
I bought a blouse at the Yorktown store, decided I didn’t like it and was near this store, so I stopped in to return it. Apparenlty before I bought this blouse, someone had switched the tags on it and returned it. It was not caught at the time, but the clerk I was returning the blouse with did notice. They accused me of doing it and wouldn’t take it back! I asked to speak to the casher’s manager. He was very rude and was trying to scare me by telling me that I had to go to the Yorktown store and they were going to check the cameras. Fine, check them! I finally gave up, left and called the Yorktown store. The woman there was very helpful and aplogetic. She called this store and found another manager who said she’d take a look at it. In the end she took it back, but I could tell that she still thought I had switched the tags myself. Some customer service.
I think any future Penney’s purchases will be online or at any other store but this one.