Century Bathworks

Measured on May 19, installed on July 9 — that’s 7 weeks, 2 days of waiting. Yes I realize this is a first-​world problem, waiting for a fancy piece of glass :) But when you spend up for the good stuff to complete a renovated bathroom it’s difficult to be patient that darned long. Pricey and don’t try walking in here, you have to order thru a retail shop like a plumbing or tile store.
The installers get 5 stars for their extremely careful work and straight talk. I hear there’s only one installer crew, Jim and Jim (seriously). But one Jim was on vacation, so tall Jim and Hernando came to my place. They drilled holes in glass tile without a single mishap, that’s not just good fortune, that’s skill, experience and proper tools.
The Century Bathworks back office gets 1 star. Communication is a serious problem, still back in the last century faxing things around. They called *me* directly to set appointments, but didn’t seem to like it if I called *them.* So every time I needed info, I first called my local store rep (if I could reach her), she called CB (if she could reach them), they called her back (at least a day later). you get the picture, it was a stupid game of phone tag that caused all kinds of delay. Email, anyone?
The result is flat-​out gorgeous, I’m very happy with the product. Just wish they had set expectations about the long lead time right up front.